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"Staff goes out of the way to help"

"This property is very outdated. The 1st room we had was unsafe as the balcony door did not even lock. Rooms are in need of severe updating. Lack of hot water in as much we had to use other rooms to have a shower. If the hotel was busy this would been a major problem. The staff changed our first room but was not much better. Balcony crumbling concrete above us. When asked about the NYE gala staff did not know what I was talking about. I appreciate englishbis the staffs second language. But just...

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"The hotel staff is pretty friendly. Though it is just a mid segment hotel so would recommend for the people who are looking for an economic option."

"I wouldn't recommend anyone to choose this hotel, its not even a 2 star hotel, Its not worth the money. I opted for non-smoking room but our family was given a smoking room and the smell was all over the room. we requested to change the room but was given only 2 days later. I had to cancel my stay and choose another one."