Custom House Holidays from £172

Lovely little boutique hotel right next to the tube station. Road was clean, beds comfortable. A/C was great as we were there durin heat wave

Great location good spec in rooms . Rooms not huge but everything is there and in excellent condition. Staff helpful and friendly .

Hotel was fine - staff on front desk seemed to have issues with the English language and didn’t understand all I said to them and misunderstood what I was asking

Room seemed clean but was in need of repair. Floor was coming up. Air conditioning didn't work and tiles grouting was discoloured. Bed was comfortable and clean. The hotel was closed to shops etc, lots of vans and trucks arrived during the night, making it noisy as we had to have windows open as air conditioning didn't work.

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included. Overall a very positive stay, just a few areas to look into: - Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number? - soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*. - Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins. - The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it. *possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a "waterfall".