All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 591 out of 1003 reviews" "
10 - Excellent
591
Rating 8 - Good. 233 out of 1003 reviews" "
8 - Good
233
Rating 6 - Okay. 88 out of 1003 reviews" "
6 - Okay
88
Rating 4 - Poor. 53 out of 1003 reviews" "
4 - Poor
53
Rating 2 - Terrible. 38 out of 1003 reviews" "
2 - Terrible
38
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Anmol Deep
30 Apr 2024
Liked: Amenities
Nice
Anmol Deep
Stayed 1 night in Apr 2024
Response from Asia R on 30 Apr 2024
Thank you for the review!
6/10 Okay
Rashvi
Travelled with family
30 Apr 2024
Disliked: Amenities
Housekeeping did not clean our room well. The bathroom door does not fully close.
Rashvi
Stayed 3 nights in Apr 2024
Response from Asia R on 30 Apr 2024
Thank you for the review. I would like to apologize for any inconveniences that this may have caused. We appreciate you taking time to leave a review and we thank you for the feedback.
6/10 Okay
Liheng
Travelled with family, Business traveller
29 Apr 2024
Disliked: Cleanliness, staff & service
location is pretty good. staff is a little bit under-trained, hotel is ok but the room we had is a little below expectation: not well-cleaned; very ill-lighted.
Liheng
Stayed 1 night in Apr 2024
Response from Asia R on 29 Apr 2024
Thank you for the review. We appreciate the feedback.
4/10 Poor
David, Redwood City
Business traveller
29 Apr 2024
Disliked: Cleanliness, staff & service
My bedsheet had a large blood stain in the center of it. The couch in the room had semen stains all over it.
We had an unexpected change in plans; were exhausted and really in need of an early check-in. Phong was super understanding, helpful, and got us in as soon as possible. We were so grateful!
E.
Stayed 1 night in Apr 2024
Response from Asia R on 7 Apr 2024
Thank you for the review! We appreciate the feedback and we're glad to see that you had a good stay! We hope to see you in the future!
Everything was good but the tub and shower needs some help. There was no stopper in the bath tub so bathing was a no go. The sheer head was way too soft and the tub did not drain well. At least the water was hot though.
Vernon
Stayed 1 night in Feb 2024
Response from Asia R on 11 Feb 2024
Thank you for the review. We appreciate the feedback.
2/10 Terrible
Salma
6 Feb 2024
Salma
Stayed 1 night in Nov 2023
Response from Asia R on 21 Mar 2024
Thank you for the review. We appreciate the feedback.
Great location. Close to restaurants & great coffee @Voyager! My only pet peeve would be the loud ac/heat unit in room other then that overall a good stay.
Verified traveller
Stayed 1 night in Jan 2024
Response from Asia R on 1 Feb 2024
Thank you for the review! We appreciate the feedback. We hope to see you in the future!
No blankets in closet—only a thin sheet on bed. Everything smells as if it’s on fire.
Impossible to turn off tv! I have been waiting for 1/2 hour for someone to change batteries in remote!
Kathleen
Stayed 1 night in Oct 2023
Response from Asia R on 22 Oct 2023
Ms. Kathleen is looks like your stay was not up standards and on behalf the Aloft management team I would like to apologize for not meeting your expectations during this stay. Your feedback has been shared with the team in effort to continue to grow our level of customer service. We hope you give us a second chance in the future. All the best.
Great location near Apple Campus and a shopping center all walking distance
David
Stayed 1 night in Oct 2023
Response from Asia R on 8 Oct 2023
Thank you for the review! We appreciate the feedback and are glad you had a good stay!
6/10 Okay
Yim Na Dianna
8 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was okay but the air-conditioning unit was so loud. If you weren't hearing yours, you would be listening to your neighbors. However, staff was really nice and rooms were clean.
Yim Na Dianna
Stayed 3 nights in Oct 2023
Response from Asia R on 8 Oct 2023
Thank you for the review. We appreciate the feedback.