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Reviews of Mato Grosso Palace Hotel

3 out of 5
Mato Grosso Palace Hotel
Rua Joaquim Murtinho, 170, Cuiaba, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 330 reviews" "
Rating 8 - Good. 127 out of 330 reviews" "
Rating 6 - Okay. 38 out of 330 reviews" "
Rating 4 - Poor. 9 out of 330 reviews" "
Rating 2 - Terrible. 6 out of 330 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities
Not sure why this property is so highly rated. It was (mostly) clean and minimally comfortable. Shower had grout blackened by mildew. Two towels but no hand towels. Had to ask maintenance to come up and show is how to get the AC working. (We correctly deciphered the handheld control, but there was a separate unmarked wall switch almost hidden by the bed.) Restaurant closes relatively early after dinner. Price was high for this quality of accommodation. It was clean and comfortable enough, but below what I expected given the photos and price.
Stayed 1 night in Sep 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room was just amazing
it was amazing, one of the best hotels I been, good price, good service and I doubt I woul be able to find a better view in this city
Stayed 1 night in Jan 2022
Response from EQUIPE DE RESERVAS on 31 Jan 2022
Boa tarde, Sr. Antonio! Ficamos muito felizes com a sua avaliação. Será um prazer recebê-lo em sua próxima estada em Cuiabá. At.te.,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, big room
Stayed 1 night in Feb 2021
Response from EQUIPE DE RESERVAS on 22 Feb 2021
SR. DAVID FICAMOS MUITO FELIZES COM A SUA AVALIAÇÃO. OBRIGADA!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Middle
Good place. But the gym isn't good, is little and hot.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bem localizado por nós. O Senhor Ricardo e seu pessoal eram muitos gentis e bom para ajudar. A Cida, a camareira, também muita boa. A comida era excelente junta a pessoal. Era limpo e gostamos muito. Pastor Roberto
Stayed 16 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor breakfast without variety, unnatural fruit juices
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2017

6/10 Okay

Peter, Canada

OK to stay for short time
The room was good, but the first thing we saw when opening the room door was a cochroche. Dinner and service at the restaurant were disapointing, but breakfast was good. Restaurant staff not very attentive and not very friendly. No English speeking staff at the desk or in the restaurant. Front desk staff friendly and helpfull, allowed us to store a suit case, which was not needed, at the hotel for a week.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Rogério

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei do atendimento, mas não gostei do jantar. O jantar foi caro para poucas opções.
Stayed 2 nights in Mar 2024

6/10 Okay

Bruno

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

MIRIAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Luciano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valeu a estadia, foi além das minhas expectativas
Tudo certo, muito bem recebido, serviços de recepção, manobrista, limpeza e restaurante bem atenciosos e gentis. Quarto com bom espaço para família, TV com várias boas opções de canais fechados… recepção no checkout super prestativa, permitiu sairmos mais tarde… hotel com restaurante com valores acessíveis… primeira vez e fiquei muito contente.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiência
Ótima estadia. Parabéns para o funcionário Felix, do café da manhã, que nos atendeu muito bem. Excelente profissional. Ótimo café da manhã.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia excelente. Funcionários cordiais e atenciosos.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimas impressões desde o início da estada
O hotel já transmite uma ótima impressão no balcão de atendimento. Seus funcionários foram sempre gentis, atentos, e demonstrando vontade de ajudar. No quarto, todos os equipamentos funcionavam adequadamente (Ar-condicionado, TV, tomadas), e o chuveiro estava muito bom.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custo benefício em relação a acomodação e localização vale a pena.
Stayed 2 nights in Jan 2024

6/10 Okay

Tadeu

Stayed 1 night in Jan 2024

10/10 Excellent

Esau

Stayed 1 night in Jan 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rogélly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Angelo

Stayed 1 night in Nov 2023

8/10 Good

Marcelo

Liked: Staff & service
Pra um fim de semana
Hotel é bom ! Mas pela grupo da hoteisMT poderia melhorar Cama da pra dormir quando estiver bem cansado Ar condicionado um pouco barulhento Banheiro bom aceitável Café da manhã poderia melhorar nas opções Um dia o café está a frio e no outro já tinha melhorado Pra um fim de semana vale a pena
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelton alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Aline

Stayed 1 night in Dec 2023

10/10 Excellent

Lucas Ítalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel proporciona muito conforto, ambiente agradável, associado ao atendimento excelente dos funcionários. Café da manhã muito diversificado. Refeições no restaurante bem preparados. Bem climatizado.
Stayed 6 nights in Dec 2023

10/10 Excellent

Hercules

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rosangela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom custo-benefício
Excelente custo-benefício. Atendentes muito educados, em especial a camareira Rosângela que é super dedicada. Café da manhã com bolinho de arroz delicioso!
Stayed 4 nights in Dec 2023

2/10 Terrible

Melissa

Business traveller
Decepção
Dificuldade em localizar a minha reserva e atendimento hostil. Inexistência de opções gratuita se fornecimento de utensílios. Pelo valor da diária, esperava mais bem como o peso do nome de carrega. O local estava em manutenção. Só um elevador funcionava e comportava apenas 4 pessoas. Por ser supostamente um quarto superior luxo, esperava luxo.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sergio Paulo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom!
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento excelente e ótima localização. E o café é sensacional.
Stayed 1 night in Nov 2023

6/10 Okay

Jaqueline

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Não tenho gostado do forte cheiro de mofo nas acomodações , cada vez pior .
Stayed 1 night in Nov 2023

10/10 Excellent

Matheus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Ótimo atendimento, porém estrutura antiga.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opção de estadia
Stayed 2 nights in Nov 2023

10/10 Excellent

Eder

Stayed 1 night in Nov 2023

4/10 Poor

Rafael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Péssimo isolamento cheiro para quem fuma no apartamento ao lado! O cheiro entra de alguma forma. O aparelho de ar condicionado não conseguiu esfriar o quarto e demorou horas para esfriar. A cama é torta, travesseiros bem desregulares para dormir. A parede apresenta infiltrações e rachaduras. Só um elevador funciona ocasionando filas de espera para descer/subir. Aparelhos de ar condicionado precisam de limpeza e manutenção para climas extremos calor.
Stayed 1 night in Nov 2023

6/10 Okay

Juliana L Silva

Liked: Property conditions & facilities
Tinha barata no café de máquina
Stayed 1 night in Nov 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfeito
Stayed 2 nights in Nov 2023

10/10 Excellent

Franciely

Stayed 1 night in Nov 2023

8/10 Good

Monica Camila

Stayed 1 night in Nov 2023

10/10 Excellent

Thiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom, ótimo custo benefício.
Stayed 1 night in Oct 2023

10/10 Excellent

Tiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ermison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo certo
Stayed 1 night in Oct 2023

10/10 Excellent

Bianca

Stayed 1 night in Oct 2023

6/10 Okay

Carlos

Stayed 3 nights in Oct 2023

10/10 Excellent

Edmar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel cumpre aquilo que se espera de um hotel 3 estrelas, preço justo pelo que entrega.
Stayed 1 night in Sep 2023

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Quartos simples e dependências velhas
Stayed 2 nights in Aug 2023