Title: Hotel & Spa Hacienda de Cortes Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1540245&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel & Spa Hacienda de Cortes Garden-surrounded outdoor dining and spa treatments create a sensory retreat at this eco-certified hotel near Tabachines Golf Club ## Photo gallery for Hotel & Spa Hacienda de Cortes ![Front of property - Hotel & Spa Hacienda de Cortes (Cuernavaca)](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/719c956b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel & Spa Hacienda de Cortes (Cuernavaca)](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/cdd0a1bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine, garden views - Hotel & Spa Hacienda de Cortes (Cuernavaca)](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/234e08a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine, garden views - Hotel & Spa Hacienda de Cortes (Cuernavaca)](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/995af3c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers - Hotel & Spa Hacienda de Cortes (Cuernavaca)](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/90b3afce.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel & Spa Hacienda de Cortes offers an upscale eco-friendly escape. Enjoy the outdoor pool with loungers and umbrellas, book facials and body treatments at the spa, or savor international dishes at LA CASONA with garden views from the terrace. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £171 includes taxes & fees 25 Jan - 26 Jan ## Room options ### Check availability for these dates Tonight [Jan 19 - Jan 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 20 - Jan 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1540245&PinnedHotelID=1540245&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Deluxe Room, 2 Double Beds ![Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, individually furnished](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/w2999h1387x0y0-d5e4b8e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Double Beds 9.6 Exceptional 13 reviews ### Highlights Balcony Individually furnished Air conditioning Connecting rooms available LCD TV Premium bedding Ceiling fan Designer toiletries - Sleeps 4 - 2 Double Beds ### View all photos for Deluxe Room, 1 Queen Bed ![Deluxe Room, 1 Queen Bed | Bathroom | Shower, designer toiletries, hair dryer, slippers](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/b5f5c2ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Queen Bed 9.2 Wonderful 5 reviews ### Highlights Balcony Individually furnished Air conditioning Connecting rooms available LCD TV Premium bedding Separate bedroom Ceiling fan - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Double Room Deluxe ![Premium bedding, minibar, in-room safe, individually furnished](https://images.trvl-media.com/lodging/2000000/1550000/1540300/1540245/d9cdb20c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe - Sleeps 3 ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4150000/4141300/4141300/322321e1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Anticavilla Hotel restaurante & Spa Vista Hermosa - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Spa-Hacienda-De-Cortes.h1540245.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Spa-Hacienda-De-Cortes.h1540245.Hotel-Information) ## About the area Located in Cuernavaca, Hotel & Spa Hacienda de Cortes is in the suburbs. Teopanzolco Archaeological Zone and Jardín Juárez are notable landmarks, and travellers looking to shop may want to visit Galerias Cuernavaca Mall and Portal D10\. Tabachines Golf Club and Robert Brady Museum are two other places to visit that come recommended. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours. [Visit our Cuernavaca travel guide](https://www.expedia.co.uk/Cuernavaca.dx944) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.90517%2C-99.20437&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MgRnUkC-Iq3PcpbIzfXSTRDgGuw=) Plaza Kennedy 90, Col. Atlacomulco Jiutepec, Cuernavaca, MOR, 62560 ### What's nearby - Balneario La Cascada \- 9 min walk \- 0.5 miles - Chapultepec Ecological Park \- 10 min walk \- 0.6 miles - Forum Cuernavaca \- 5 min drive \- 2.4 miles - Ethnobotanical Garden and Museum of Traditional and Herbal Medicine \- 10 min drive \- 1.4 miles - Cuernavaca Cathedral \- 17 min drive \- 4.0 miles ### Getting around - Benito Juarez International Airport (MEX) - 99 min drive ### Restaurants - ‪Spa Cuernavaca - ‬10 min walk - ‪Los Regios - ‬14 min walk - ‪Tacos Acorazados "Vafer - ‬1 min walk - ‪La Gringa 4 - ‬11 min walk - ‪La Cheve De Enfrente - ‬14 min walk ## About this property ### Hotel & Spa Hacienda de Cortes Upscale family-friendly hotel near Tabachines Golf Club Located close to Teopanzolco Archaeological Zone and Galerias Cuernavaca Mall, Hotel & Spa Hacienda de Cortes provides a terrace, shopping on-site and a garden. Treat yourself to a facial, a body scrub or a body treatment at the on-site spa. The on-site international cuisine restaurant, LA CASONA, offers breakfast, brunch, lunch, dinner and al fresco dining. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking and valet parking - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - A 24-hour front desk, beach towels and tour/ticket information Room features All 51 individually furnished rooms have comforts such as premium bedding and air conditioning, in addition to amenities such as free WiFi and safes. Extra amenities include: - Designer toiletries, showers and hairdryers - 36-inch LCD TVs with cable channels - Balconies, childcare services and coffee/tea makers ## Similar properties ![Sauna, steam room, 2 treatment rooms](https://images.trvl-media.com/lodging/1000000/530000/528500/528496/d890a135.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Mananitas Hotel Garden Restaurant and Spa Carolina - Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 280 reviews £315 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=528496&PinnedHotelID=528496&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4150000/4141300/4141300/5aeae787.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anticavilla Hotel restaurante & Spa Vista Hermosa - Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 392 reviews £218 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=4141300&PinnedHotelID=4141300&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/10000000/9760000/9759400/9759349/d78fcd36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casa de Campo Central Cuernavaca - 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Pool - Breakfast included - Spa - Pet-friendly 8.2 Very good 99 reviews £81 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Train station pick-up shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 300 to 395 for adults and MXN 180 to 215 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - LA CASONA ### Things to do - 24-hour health club - Full-service spa - Outdoor pool - Piano - Sauna - Shopping ### Family friendly - In-room babysitting - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Conference centre (11 square foot of space) - Meeting room ### Outdoors - Beach towels - Garden - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 4 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Mud bath - Sauna - Spa open select days ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 5 floors - Banquet hall - Beaux Arts architecture - Built in 1570 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Designer toiletries - Hair dryer - Shower - Slippers - Towels provided ### Entertainment - 36-inch LCD TV with cable channels - IPod dock ### Food and drink - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 1 PM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 300 to 395 for adults and MXN 180 to 215 for children - Airport shuttle fee: MXN 4000 per person (return) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property doe not allow photo shooting, video recording, interviewing, or filming activities for private or commercial use without permission. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation No pets and no service animals are allowed at this property Construction is underway at a neighbouring building and there may be noise disturbance from the construction work Children under 18 years old are not allowed in the swimming pool without adult supervision Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision ### Property is also known as Hacienda de Cortes Hacienda de Cortes Cuernavaca Hotel Hacienda de Cortes Hotel Hacienda de Cortes Cuernavaca Hotel Hacienda Cortes Cuernavaca Hacienda Cortes Cuernavaca Hotel Spa Hacienda de Cortes & Hacienda Cortes Cuernavaca Hotel & Spa Hacienda de Cortes Hotel Hotel & Spa Hacienda de Cortes Cuernavaca Hotel & Spa Hacienda de Cortes Hotel Cuernavaca ## Frequently asked questions ### Does Hotel & Spa Hacienda de Cortes have a pool? ### How much does it cost to stay at Hotel & Spa Hacienda de Cortes? ### Is Hotel & Spa Hacienda de Cortes pet-friendly? ### How much is parking at Hotel & Spa Hacienda de Cortes? ### What time is check-in at Hotel & Spa Hacienda de Cortes? ### What time is check-out at Hotel & Spa Hacienda de Cortes? ### Does Hotel & Spa Hacienda de Cortes provide a shuttle to the airport? ### Where is Hotel & Spa Hacienda de Cortes located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel & Spa Hacienda de Cortes Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 7.8 Location ### 9.2 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 229 8 - Good 76 6 - Okay 22 4 - Poor 5 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Rodrigo 6 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Old sugar cane mill hacienda turned into a hotel. Food was very good for breakfast and dinner ![](https://a.travel-assets.com/ugc/hotel-reviews/664ca24f-538d-4814-8b4f-5faddde56743-1767726685254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9df5fc94-e571-4753-a6ee-08ad69764108-1767726684661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5b1673f8-ba6e-447b-9386-522c21bf3ef7-1767726685034.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fe9aa780-c993-4b54-9c60-ab65e658c223-1767726685176.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rodrigo Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Bernardo 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful historical site. Great food. ##### Bernardo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### lourdes 14 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities This place is beautiful in its own way, amazing and unique. The gardens, landscaping, patios and the whole layout is just beautiful. But somehow to the ancestor's time period and somehow i got connected in a sad way, knowing what H Cortes did with the indigenous and slaves. ##### lourdes Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Norma 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel & Spa Hacienda de Cortés is a true gem, offering an unforgettable experience with its combination of history and. We were welcomed by a courteous and professional staff. The room was not only comfortable but impeccably clean. The beautiful gardens added to a peaceful atmosphere. The pool was an ideal spot to relax.We had a wonderful time. ##### Norma Stayed 1 night in Mar 2025 ### 10/10 Excellent #### israel 6 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice historical hacienda hotel, great views and rooms. Friendly staff and service. Restaurant is also a fine dining place ##### israel Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Blanca 23 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful ##### Blanca Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Raúl 13 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente ##### Raúl Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Moises 9 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Really nice hotel and great buffet ##### Moises Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Diego 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I think the hotel conveys a beautiful feeling that connects with the environment and make you feel like you were in old times ##### Diego Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Haris 4 May 2025 Liked: Cleanliness, property conditions & facilities Todo excelente ##### Haris Stayed 1 night in May 2025 ### 10/10 Excellent #### Eddy 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a beautiful place. ##### Eddy Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Sebastian J 23 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place its the most beautiful place to stay as long as you want. ##### Sebastian J Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Raul 16 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My point of view we love it! Restaurant staff may need little more friendly and attentive ##### Raul Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Catalina 18 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities The service was outstanding ##### Catalina Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Jordan 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Jordan Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Cleofas 29 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities J ##### Cleofas Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kyu Hyung 27 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There was too much noise near the hotel because of Mexican Party. ##### Kyu Hyung Stayed 3 nights in Nov 2023 ### 8/10 Good #### Cuauhtémoc 17 Jul 2022 Liked: Cleanliness X ##### Cuauhtémoc Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Gabriel 17 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities F ##### Gabriel Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Cristian 17 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities La habitacion impecable aunque aun falta un toque de mejorar la calidad de servixio desde la recepcion del auto ![](https://a.travel-assets.com/ugc/hotel-reviews/7e7930be-bb19-45da-ac7c-73d486b90e21-1768681207814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristian Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Edgar 3 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Atencion excelente. Gran lugar. Hermosa arquitectura. ##### Edgar Stayed 4 nights in Dec 2025 ### 2/10 Terrible #### Veronica 1 Jan 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities La alberca helada y con mosaicos rotos y toda parchada reporte q estaba muy fría y dijeron lo atenderían y al día siguiente volvió a estar helada y súper sucia. Un hotel de 5 estrellas no puede tener una alberca así y encima pedí hablar con gerente y no estaba y ni una cortesía dieron y no pude nadar y pagué 15 mil pesos pésima atención y servicio. ##### Veronica Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Laura 26 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities El hotel es hermoso ##### Laura Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Gabriela Alicia 17 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities El restaurante y la comida deliciosa ![](https://a.travel-assets.com/ugc/hotel-reviews/9fcfdf72-7888-40a0-8466-92da4c92395b-1766007502527.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gabriela Alicia Stayed 1 night in Dec 2025 ### 6/10 Okay #### Juan 15 Dec 2025 Liked: Cleanliness, amenities El lugar es muy bonito al ser una hacienda histórica restaurada, la alberca bastante bien y en temperatura perfecta al ser climatizada , el restaurante muy bonito vale la pena conocerlo por la parte arquitectónica aunque considero que podría mejorar la calidad de la comida, las habitaciones hay algo de ruido de equipos que están justo ubicados enfrente en la azotea de la zona del restaurante al menos en el piso 1, las cortinas no cubren bien la luz del sol, las toallas ya se notan bastante gastadas y rasposas , y si marcas a recepción desde la habitación nadie contesta, es un lugar muy bonito si te gustan los edificios históricos y si vas a aprovechar la alberca es una buena opción , en si mi experiencia no fue mala solo son esos detalles que bajan la magia del lugar ![](https://a.travel-assets.com/ugc/hotel-reviews/08b3ded2-135f-4de8-a391-3ec2d0a14b62-1765782300099.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0854d63d-ee0b-49b2-984b-eb7382fd6020-1765782311210.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/39552204-72be-4474-a283-4772db61ba88-1765782312602.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Stayed 2 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [TRS Yucatan Hotel - 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