Title: Hotel Jacarandas Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=14823288&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Jacarandas Family-friendly hotel with 2 outdoor pools and full-service spa ## Photo gallery for Hotel Jacarandas ![Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/139201df.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/66b406cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Presidencial | In-room dining - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/ed81cc0c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Tokiwa | Terrace/patio - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/3c047fd1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, pool umbrellas - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/05ecee5a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Jacarandas combines relaxation with family fun. Guests rejuvenate at Kauri Spa with facials and body wraps, or explore the garden. The property offers on-site shopping opportunities and free in-room WiFi, while children enjoy their time at the complimentary kids' club. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Air-conditioning - Business services ## Room options ### Check availability for these dates Tonight [Dec 18 - Dec 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 19 - Dec 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 3 of 3 rooms ### View all photos for Terraza B ![Terraza B | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/61bb91a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terraza B ### Highlights Balcony Individually furnished Air conditioning Connecting rooms available TV Blackout curtains Premium bedding Hairdryer - 215 sq ft - Sleeps 2 - 2 Double Beds ### View all photos for Terraza A ![Terraza A | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/117e7f92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terraza A ### Highlights Individually furnished Air conditioning Connecting rooms available TV Blackout curtains Premium bedding Shower/bath combination Rainfall showerhead - 269 sq ft - Sleeps 6 - 2 Double Beds and 2 Single Beds ### View all photos for Suite Tokiwa ![Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/66b406cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Tokiwa ### Highlights Individually furnished Air conditioning Connecting rooms available TV Blackout curtains Premium bedding Shower/bath combination Rainfall showerhead - 269 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4150000/4141300/4141300/322321e1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Anticavilla Hotel restaurante & Spa Vista Hermosa - 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Pool - Spa - Parking included - Free Wi-Fi 8.8 Excellent 1,000 reviews £125 includes taxes & fees 19 Dec - 20 Dec [](https://www.expedia.co.uk/Jiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information?chkin=2025-12-19&chkout=2025-12-20&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=badc407e-0f67-4329-b44f-84590d8da790&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Jacarandas.h14823288.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Jacarandas.h14823288.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.92241%2C-99.21596&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=G_4CsOSomn979ejUNrOVbWQtTAQ=) Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450 #### What's nearby - Teopanzolco Archaeological Zone \- 19 min walk \- 1.0 mile - Forum Cuernavaca \- 3 min drive \- 1.4 miles - Plaza de Armas \- 3 min drive \- 1.7 miles - Cuauhnahuac Regional Museum \- 3 min drive \- 1.7 miles - Cuernavaca Cathedral \- 4 min drive \- 1.9 miles #### Getting around - Benito Juarez International Airport (MEX) - 93 min drive #### Restaurants - ‪el Camaron Guasaveño - ‬6 min walk - ‪Hostería Las Quintas Resort & Spa Cuernavaca - ‬6 min walk - ‪Sanborns Cuernavaca Casa de Piedra - ‬6 min walk - ‪Burger King - ‬11 min walk - ‪Carl's Jr. - ‬9 min walk ## About this property ### Hotel Jacarandas Family-friendly hotel At Hotel Jacarandas, you can look forward to shopping on-site, a garden and laundry facilities. Indulge in a facial, a manicure/pedicure and a body wrap at Kauri Spa, the on-site spa. Enjoy on-site activities, such as racquetball/squash, basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a free children's club. Other perks include: - 2 outdoor pools and a children's pool, along with pool umbrellas - Free self-parking and valet parking - An outdoor tennis court, babysitting (surcharge) and free newspapers - A 24-hour front desk, a porter/bellboy and meeting rooms Room features All 86 individually furnished rooms have comforts such as premium bedding and air conditioning, as well as amenities such as free WiFi and safes. Other conveniences in all rooms include: - Rainfall showers, free toiletries and hairdryers - TVs with cable channels - Childcare services, daily housekeeping and phones ## Similar properties ![Interior](https://images.trvl-media.com/lodging/103000000/102440000/102430100/102430019/de5a62a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fully equipped kitchen, high speed internet, comfy king-size bed and a small sofa bed. 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local and international cuisine ](https://images.trvl-media.com/lodging/97000000/96270000/96267600/96267534/ff9a0396.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Virgilio Polanco by IHG Polanco - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 53 reviews £272 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=96267534&PinnedHotelID=96267534&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site ### Things to do - 2 outdoor pools - Basketball - Children's pool - Free children's club - Full-service spa - Outdoor tennis court - Racquetball/squash - Shopping - Volleyball ### Family friendly - 2 outdoor pools - Children's pool - Free children's club - In-room babysitting - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities ### Guest services - Housekeeping (daily) - Porter/bellhop - Wedding services ### Business services - Business centre - Conference centre - Meeting rooms ### Outdoors - Garden - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open select days ### Accessibility - Lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower ### Entertainment - TV with cable channels ### More - Air conditioning - Connecting rooms available - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Alcohol is not permitted at this property Guests under 11 years old are not allowed in the swimming pool, and guests under 11 years old are only allowed in the swimming pool with adult supervision ### Property is also known as Hotel Jacarandas Cuernavaca Hotel Jacarandas Jacarandas Cuernavaca Jacarandas Hotel Jacarandas Hotel Hotel Jacarandas Cuernavaca Hotel Jacarandas Hotel Cuernavaca ## Frequently asked questions ### Does Hotel Jacarandas have a pool? ### Is Hotel Jacarandas pet-friendly? ### How much is parking at Hotel Jacarandas? ### What time is check-in at Hotel Jacarandas? ### What time is check-out at Hotel Jacarandas? ### Where is Hotel Jacarandas located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Jacarandas Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 93 8 - Good 67 6 - Okay 10 4 - Poor 8 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Sarahi 4 Jul 2022 Liked: Staff & service, amenities, property conditions & facilities excellent quiet clean and safe place ideal for my family ##### Sarahi Stayed 2 nights in Jul 2022 ### 8/10 Good #### Adriana 18 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service, location for what I needed, and overall the property has everything you need ##### Adriana Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### M 21 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent ##### M Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### MIGUEL ANGEL 22 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo muy agradable, gracias por la atención. ##### MIGUEL ANGEL ### 10/10 Excellent #### TANIA 18 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy limpio, excelente servicio. ##### TANIA Stayed 2 nights in Dec 2022 ### 8/10 Good #### Susana 28 Nov 2022 Liked: Cleanliness, staff & service Instalaciones un poco viejas. Deben remodelar o actualizarse ##### Susana ### 8/10 Good #### ALCYNOE 7 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima. ##### ALCYNOE Stayed 1 night in Nov 2022 ### 4/10 Poor #### Octavio Bonilla 18 Sept 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar ##### Octavio Bonilla Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Jose A 19 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel para descanso de fin de semana para familias grandes ##### Jose A Stayed 2 nights in Jul 2022 ### 8/10 Good #### ALFONSO 4 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO. ##### ALFONSO Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Sandra 30 May 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Que el pasto estaba seco ##### Sandra Stayed 1 night in May 2022 ### 4/10 Poor #### Verified traveller 16 May 2022 Disliked: Staff & service, property conditions & facilities Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante. ##### Verified traveller Stayed 1 night in May 2022 ### 10/10 Excellent #### Alicia 3 Apr 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente servicio Excelente atención y servicio, el hotel muy limpio ##### Alicia Stayed 2 nights in Mar 2022 ### 8/10 Good #### Claudia Guadalupe 28 Feb 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Muy buen lugar para descansar El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas ##### Claudia Guadalupe Stayed 3 nights in Feb 2022 ### 2/10 Terrible #### Jesus 24 Jan 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR ##### Jesus Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Héctor 7 Dec 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien y el personal muy amable y accesible ##### Héctor Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Robert 1 Dec 2021 Liked: Staff & service, property conditions & facilities The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time. ##### Robert Stayed 2 nights in Nov 2021 ### 4/10 Poor #### George 18 Oct 2021 Disliked: Property conditions & facilities Falta de mantenimiento a las instalaciones ##### George Stayed 1 night in Oct 2021 ### 8/10 Good #### JORGE 3 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Casi totalmente satisfecho Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien ##### JORGE Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Verified traveller 27 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super Me encanta que puedes realizar varias actividades ##### Verified traveller Stayed 3 nights in Aug 2021 ### 2/10 Terrible #### Verified traveller 17 Jun 2021 Liked: Cleanliness Disliked: Staff & service The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller 26 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bonito El hotel es muy bonito, definitivamente me volvería alojar ahí ##### Verified traveller Stayed 3 nights in May 2021 ### 8/10 Good #### JACOBO 25 May 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### En general, bien El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera. ##### JACOBO Stayed 2 nights in May 2021 ### 10/10 Excellent #### Verified traveller 11 May 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me pareció excelente para l temporada pandemia, poco personal pero muy atentos. ##### Verified traveller Stayed 1 night in May 2021 ### 8/10 Good #### Tania T 30 Mar 2021 Liked: Room comfort #### Lindos jardines pero muchos huéspedes. Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. 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