Title: Hotel El Castillo Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel El Castillo Hotel in Cuernavaca with 24-hour front desk and indoor pool ![Courtyard](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/7a87ba4c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Suite, City View | City view](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/f70e689b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, Balcony, Courtyard View | Balcony](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a81a3ec4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Arcade](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/6d409b13.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room, Multiple Beds, Smoking, Garden View | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/74d658ea.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel El Castillo creates a serene atmosphere for travelers seeking both comfort and convenience. Guests appreciate the practical amenities including laundry facilities, in-room WiFi, and the security of a 24-hour front desk staff ready to assist at any hour. 6.0 ## Popular amenities - Pool - Laundry - 24/7 front desk - Pet-friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Romantic Room, Courtyard View | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/cf8e277d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, Courtyard View ### Highlights Private indoor hot tub Flat-screen TV Portable fan Down duvet Rainfall showerhead Jetted bath Separate bath and shower Private bathroom - Sleeps 2 - 1 King Bed ![Standard Room, 1 Queen Bed | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/45db179c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Flat-screen TV Separate bedroom Portable fan Down duvet Rainfall showerhead Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Family Double Room | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a5b7ad52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room ### Highlights Flat-screen TV Portable fan Down duvet Rainfall showerhead Private bathroom Free bottled water Cable channels - Sleeps 5 - 1 King Bed and 1 Queen Bed ![Superior Suite, City View | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a131a7bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, City View ### Highlights Separate dining area Separate sitting area Kitchenette Full-sized fridge/freezer Flat-screen TV Separate bedroom Portable fan Down duvet - 1 bedroom - City view - Sleeps 7 - 1 King Bed and 2 King Sofa Beds ![Luxury Room, Balcony, Courtyard View | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/bd86d6e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Balcony, Courtyard View ### Highlights Balcony Flat-screen TV Portable fan Down duvet Hairdryer Private bathroom Rainfall showerhead Cookware/dishes/utensils - Sleeps 4 - 1 King Bed and 1 Queen Sofa Bed ![Deluxe Room, Multiple Beds, Smoking, Garden View | Down duvets, free WiFi](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/c7c6cf5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds, Smoking, Garden View ### Highlights Flat-screen TV Portable fan Down duvet Rainfall showerhead Private bathroom Free bottled water Cable channels Located on the ground floor - 438 sq ft - Sleeps 7 - 1 King Bed, 1 King Sofa Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.97580%2C-99.18310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MWxCGaV4kSIyqkWNV79HLIrIK58=) carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300 #### What's nearby - El Tepozteco National Park - 1 min walk - 0.0 miles - Galerias Cuernavaca Mall - 7 min drive - 3.8 miles - Forum Cuernavaca - 8 min drive - 4.7 miles - Cuernavaca Cathedral - 13 min drive - 6.1 miles - Tabachines Golf Club - 15 min drive - 8.9 miles #### Getting around - Benito Juarez International Airport (MEX) - 98 min drive #### Restaurants - ‪Los Molcajetes - ‬17 min walk - ‪The Italian Coffe - ‬6 min drive - ‪Barbacoa el Hidalgense - ‬10 min walk - ‪El Colibrí - ‬5 min walk - ‪Pozole Lupilla - ‬4 min drive ## About this property ### Hotel El Castillo Property highlights Hotel El Castillo provides laundry facilities and more. Guests can connect to free in-room WiFi. You'll also find perks such as: - An indoor pool - Free self-parking - A 24-hour front desk Room features All guestrooms at Hotel El Castillo boast comforts such as free WiFi and free bottled water. Other amenities include: - Bathrooms with rainfall showers and shampoo - 32-inch flat-screen TVs with cable channels - Portable fans and housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/13000000/12650000/12643900/12643856/bd0746ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Puerta del Cielo Cuernavaca - Pool - Parking included - Free WiFi - Housekeeping 3.8 187 reviews £23 includes taxes & fees 11 Dec - 12 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=12643856&PinnedHotelID=12643856&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room](https://images.trvl-media.com/lodging/45000000/44790000/44787500/44787431/1f76021c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Juarez Central Cuernavaca - Pet-friendly - Parking included - Free WiFi - Laundry 5.2 89 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=44787431&PinnedHotelID=44787431&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/30000000/29680000/29672700/29672614/f0cda4dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real de Obregon Central Cuernavaca - 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31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=89139963&PinnedHotelID=89139963&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/114000000/113010000/113002100/113002046/6ee56545.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL REAL OCOTEPEC Ocotepec - Parking included - 24/7 front desk 6.0 3 reviews £32 includes taxes & fees 12 Dec - 13 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=113002046&PinnedHotelID=113002046&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3980000/3979000/3978963/93b491dc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ilebal Cuernavaca Centro - un lugar con encanto Cuernavaca - Pool - Parking included - Free WiFi - Breakfast available 8.4 Very good 498 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=3978963&PinnedHotelID=3978963&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Onsite parking options include a garage ### Things to do - Indoor pool ### Family friendly - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Handrails in stairways (91 centimetre high) - Lever door handles - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Down comforter ### Bathroom - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Portable fan ## Policies ### Check-in Check-in start time: 2:30 PM; check-in end time: anytime Minimum check-in age - 15 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Heated pool maintenance fee: MXN 100 per stay - Laundry fee: MXN 100 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention This property does not have any lifts Pool access available from 9:30 AM to 9:00 PM ### Property is also known as Hotel El Castillo Hotel Hotel El Castillo Cuernavaca Hotel El Castillo Hotel Cuernavaca ## Frequently asked questions ### Does Hotel El Castillo have a pool? > Yes, this property has an indoor pool. Pool access is from 9:30 AM to 9:00 PM. ### Is Hotel El Castillo pet-friendly? > Yes, cats and dogs are allowed at this property. ### How much is parking at Hotel El Castillo? > Self-parking is free at this property. ### What time is check-in at Hotel El Castillo? > Check-in start time: 2:30 PM; check-in end time: anytime. ### What time is check-out at Hotel El Castillo? > Checkout is at 1:00 PM. ### Where is Hotel El Castillo located? > Situated in Cuernavaca, this hotel is 0.7 mi (1.1 km) from El Tepozteco National Park and within 6 miles (10 km) of Parish of the Divine Savior and University of the State of Morelos. La Paloma de la Paz and Gallaecia Jardin y Salón de Eventos are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel El Castillo Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 5 6 - Okay 8 4 - Poor 5 2 - Terrible 15 ### 6.4/10 Cleanliness ### 6.4/10 Staff & service ### 6.6/10 Amenities ### 6.0/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ### 10/10 Excellent #### Leonor 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Leonor Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Carmen 20 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Carmen Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Brenda 16 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Agradable sencillo ##### Brenda Stayed 1 night in Nov 2025 ### 2/10 Terrible #### Enrique 18 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia. ##### Enrique Stayed 1 night in Sep 2025 ### 4/10 Poor #### Ara 27 Jul 2025 Disliked: Cleanliness, staff & service No coincide con las fotos de publicidad ##### Ara Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Luis Arnulfo 15 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro ##### Luis Arnulfo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Fernando 10 Feb 2025 Disliked: Amenities El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion ##### Fernando Stayed 1 night in Feb 2025 ### 4/10 Poor #### Nabora 30 Dec 2024 Disliked: Staff & service, amenities, property conditions & facilities Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable ##### Nabora Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Montserrat 24 Nov 2024 No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada ##### Montserrat Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Penny 27 Oct 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad ##### Penny Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo 16 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen lugar y tranquilo ##### Ricardo Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo 11 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar ##### Ricardo Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Elizabeth 10 Oct 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy mal ##### Elizabeth Stayed 1 night in Oct 2024 ### 8/10 Good #### Isis Mireya 3 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones.. ##### Isis Mireya Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Israel 9 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solo las almohadas un poco sucias pero no las cambiaron ##### Israel Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Allan Gilberto 1 Sept 2024 Liked: Property conditions & facilities Aceptable a secas ##### Allan Gilberto Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ricardo 30 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias ##### Ricardo Stayed 1 night in Aug 2024 ### 10/10 Excellent #### SANDRA GABRIELA 19 Aug 2024 Muy buen lugar ##### SANDRA GABRIELA Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Ricardo 17 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonita habitación ##### Ricardo Stayed 1 night in Aug 2024 ### 2/10 Terrible #### JOSE JESUS BRAY 11 Aug 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible ##### JOSE JESUS BRAY Stayed 1 night in Aug 2024 ### 8/10 Good #### Nico 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{ ##### Nico Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Yesenia 29 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es bonito ##### Yesenia Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Rosalba 18 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible ##### Rosalba Stayed 1 night in Jul 2024 ### 6/10 Okay #### angel rodrigo 8 Jul 2024 Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche. ##### angel rodrigo Stayed 1 night in Jul 2024 ### 8/10 Good #### Yessenia Jazmin 8 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien solo que les hace falta aire acondicionado ##### Yessenia Jazmin Stayed 1 night in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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