Find Family-Friendly Hotels in Crystal Creek

"We stayed at Ultiqa Mediterranean Apartments expecting a 2 Bedroom Superior Apartment for my wifes birthday and our babymoon, which is what we booked and paid for through Hotels.com. On arrival, it was clear we had instead been placed in a standard 2 bedroom apartment on the first floor. The room was bare and clearly the standard room as evidenced by its images on the hotel.com website corresponding to that for the standard room and not the superior room. After raising the issue with reception, we were moved to the correct room the following day, which we appreciated, but that still meant we spent the first night in the wrong room type which we paid additional for. Another major disappointment was that the outdoor pool was not operational, and we were not advised of this before arrival. We were advised that neighbouring construction but not t This was one of the reasons we chose the property, particularly as my pregnant wife was looking forward to being able to use the pool during our stay. Had we known this in advance, we may have booked elsewhere. To be fair, staff did ultimately offer to move us into the correct room, and we appreciated that effort. However, the stay did not begin as booked, and the lack of advance notice about the pool significantly affected our experience. Overall, this stay fell short of expectations and of what was advertised. I’d recommend future guests confirm both the exact room type and that key facilities are fully available before arrival."

"Pool ok , room overlooking car park through plants"

"Clean room and facilities "

"Liked the pool view "

"GOOD FACILITIES, SPACEOUS ROOM, GOOD BREAKFAST PROVIDED. "

"The pools were great for the kids. The onsite restaurant was good and convenient. There was also a Woolworths next door."

"Yes . Staff were extremely helpful when we first went to the unit there was water on the carpet adjacent to the tiles in the living area. The issue was addressed promptly. Early the next day the maintenance man came and checked the dishwasher and proved that it did not leak. I was very impressed with his work ethic and friendly manner. I believe that the fridge door in the unit has a problem with closing. One had to push the door firmly to make sure that it was fixed fast."

"Clean room, and staff were good although very little interaction with them. Bed was comfortable and aircon quiet and effective. TV was a not user friendly and quite small. Overall our stay was pleasant enough."

"Staff were helpful and the rooms were clean had a great stay"