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Reviews of B&B HOTEL Calais Coquelles Tunnel sous la Manche

2 out of 5
B&B HOTEL Calais Coquelles Tunnel sous la Manche
Chemin de Bergnieulles, Coquelles

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 336 reviews" "
Rating 8 - Good. 143 out of 336 reviews" "
Rating 6 - Okay. 50 out of 336 reviews" "
Rating 4 - Poor. 24 out of 336 reviews" "
Rating 2 - Terrible. 9 out of 336 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rafal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Clara on 1 Oct 2023
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

6/10 Okay

Simon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old dirty small family room
Very old dirty basic hotel Very small rooms not sure how the photos were taken to make the rooms look bigger
Stayed 1 night in Aug 2023
Response from Clara on 1 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Terry

Stayed 1 night in Aug 2023
Response from Clara on 3 Sept 2023
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Don't stay if arriving late evening
The hotel itself is fine, the room is well set up for a family. Liked the upstairs space. It was clean and functional close to both the tunnel and ferry. However, it isn't in the nicest of areas and unfortunately our sat nav sent us the back way round the commercial centre were we witnessed a very unpleasant scene between some men. This was at 11pm. This distressed our daughter. This isn't the hotels fault just be aware if staying with children. The car park is in a security fence but the gate is broken car alarms were going off so we didn't feel comfortable with all the holiday stuff in the car. We didn't have a great sleep as a consequence.
Stayed 1 night in Aug 2023
Response from Clara on 3 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Artur

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Clara on 3 Sept 2023
Nous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. A l'avenir, n'hésitez pas à vous rapprocher de la réception de l'hôtel durant les heures d'ouverture.Nous espérons toutefois que nous conserverons votre confiance et serions heureux de vous accueillir à nouveau !

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pas recommandable pour famille
Chambre familiale minuscule, sombre, mal aérée. Douche infestée de moisissure. Mauvaise insonorisation. Petit déjeuner pas a la hauteur des photos sur internet, plus de pain frais a 7h déjà... Personnel en revanche très aimable.
Stayed 1 night in Aug 2023
Response from Clara on 3 Sept 2023
Nous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. A l'avenir, n'hésitez pas à vous rapprocher de la réception de l'hôtel durant les heures d'ouverture.Nous espérons toutefois que nous conserverons votre confiance et serions heureux de vous accueillir à nouveau !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for quick snooze before heading south Hotels.com need to provide a booking reference so you can check in without calling their helpline (who were very useful…)
Stayed 1 night in Aug 2023
Response from Clara on 8 Aug 2023
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

8/10 Good

Graham

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cheap and cheerful one night stop over after travelling from the North of England to catch the Shuttle to commencde a European holiday. This was close to the terminal and clean and comfy bed. It wasnt the Ritz but the staff were very friendly and helpful.
Stayed 1 night in Aug 2023
Response from Clara on 8 Aug 2023
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

8/10 Good

Victoria Jane

Travelled with family
Liked: Cleanliness, staff & service
Very close to the tunnel, easy 24 hour check in, although we had to key in our entry number a few times to get access our room! Motel-style accommodation, with the family room having twin beds on a mezzanine above the en-suite. This meant it was hot at night and the air con didn't work properly. But it was fine for one night and very convenient for travelling through the Eurotunnel.
Stayed 1 night in Jun 2023
Response from Clara on 9 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kate

Stayed 1 night in Feb 2023
Response from Clara on 1 Mar 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good, but no hot water
No one on reception to help, but someone did help me use the self check-in. No hot water for a shower in the morning
Stayed 1 night in Feb 2023
Response from Clara on 1 Mar 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Ho Yan Rossetta

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2022
Response from Clara on 1 Mar 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

8/10 Good

Sopheap

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Bettina

Stayed 1 night in Oct 2022
Response from Clara on 28 Nov 2022
Madame,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

10/10 Excellent

MS KJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had an excellent overnight stay. It is what I would call a motel which was a lovely surprise. We were able to park right outside our room. The room was lovely and clean. Bit of mould on grouting at the bottom of the shower but that's due to no ventilation in the bathroom. Otherwise bathroom was also lovely and clean. The mattress was very comfortable. Great night's sleep. Staff very friendly and professional. Excellent breakfast. Will definitely stay again if in the area
Stayed 1 night in Oct 2022
Response from Clara on 28 Nov 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Naomi

Travelled with family
Disliked: Staff & service, room comfort
Like paying to stay in jail - a bit harsh maybe.
We stayed for one night (fortunately not more) after a late arrival into Calais from the Eurotunnel. On arrival we didn’t have a booking code, so after trying everything including the Hotels.com booking reference we had to call for help as there was no manned reception. That solved it of course. It was like paying to stay in jail. Actually that’s a bit dramatic but that was the comment when we arrived. The bed was uncomfortable and noisy but the room was clean. Very little space and very different from the photos when booking. The shower was really good. It certainly wasn’t good value at over £85 for the night.
Stayed 1 night in Oct 2022
Response from Clara on 28 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Catherine

Stayed 1 night in Oct 2022
Response from Clara on 28 Nov 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous value,friendly and clean.
Lovely welcome on Sunday evening from polite and friendly gentleman. Cosy room. Spotless. Nice to have English channels to watch. Great improvement on the B&B in Rouen ( st etiennne du rouvray) where the reception was rather cold and stiff. Excellent service at breakfast from yet another friendly young man. Good breakfast with plenty of choice. I have already recommended it to friends
Stayed 1 night in Oct 2022
Response from Clara on 28 Nov 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Jonathan

Travelled with group
Liked: Cleanliness
Used to be good, but the racket!!!
Check in was problematic. We had booked 2 rooms, paying for both. Automated machine claimed only one was paid, so ended up paying again. Room was ckean & tidy. Aur con / heater was yet again non functional, meaning window had to be keft open... ...meaning the noise from the big air pump cutting in and out interrupted sleep, as did the racket from the CRS gendarmes coming and going all night between shifts on Eurotunnel duty.
Stayed 1 night in Sep 2022
Response from Clara on 28 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

John

Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
Very friendly and efficient staff. Almost missed breakfast as we slept in after a long journey - staff very accommodating. Breakfast still hot and good value. Alerted us to reduction at Buffalo Grill (saved us 5 Euros)
Stayed 1 night in Aug 2022

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not what we expect from B&B hotels
Found the room very poor bed was constantly making noise every movement you made one pillow if you could call it that the room was depressing not on par with other B&B hotels I have used staff were friendly and efficient won’t use this again
Stayed 1 night in Aug 2022
Response from Adeline on 2 Sept 2022
Madam, Sir, Thank you for taking the time to share your opinion. We hope to see you very soon !

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Comfy bed, reasonably priced, clean, quiet, shower was good, convenient stop off before heading to England on ferry the following day
Stayed 1 night in Aug 2022
Response from Adeline on 2 Sept 2022
Madam, Sir, Thank you for taking the time to share your opinion. We hope to see you very soon !

6/10 Okay

Clare

Stayed 1 night in Aug 2022
Response from Adeline on 2 Sept 2022
Madam, Sir, Thank you for taking the time to share your opinion. We hope to see you very soon !

10/10 Excellent

Tarik

Stayed 1 night in Aug 2022
Response from Adeline on 2 Sept 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt !

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Charmain

Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stop. Comfy bed and hot shower.
Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

4/10 Poor

P

Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was basic accommodation but clean and comfortable and the man on reception was very friendly and helpful.
Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and effective accommodation. Like the separate single beds for kids up on mezzanine. Bacon and scrambled eggs was nice after weeks of continental breakfasts. Out of hours check in worked fine, received e-mail details day before check in.
Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Carl

Stayed 1 night in Aug 2022
Response from Adeline on 20 Aug 2022
Merci d'avoir partagé votre expérience.Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great if you just want a stop over before or after the eurotunnel crossing. Easy check in if your late arrivals.
Stayed 1 night in Jul 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Adeline on 27 Jul 2022
Monsieur, Nous sommes heureux de savoir que vous ayez passé un agréable séjour et espérons vous revoir rapidement. Cordialement

10/10 Excellent

mahalakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable hotel
Stayed 1 night in Jul 2022
Response from Adeline on 27 Jul 2022
Dear Guest, We are happy to know that you had a pleasant stay and hope to see you again soon. Kind Regards

4/10 Poor

Katie

Disliked: Property conditions & facilities
Hi, the toilet seat was broken as was the shower head. Very basic room, very compact. Bed comfortable. A kettle would have been good.
Stayed 1 night in Jul 2022
Response from Adeline on 13 Jul 2022
Madam, Sir, Thank you for taking the time to share your opinion. We hope to see you very soon !

8/10 Good

Lynne

Stayed 1 night in Jun 2022
Response from Clara on 21 Jun 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Adeline on 17 Jun 2022
Monsieur, Merci pour votre retour. Nous serons heureux de vous retrouver lors d'un prochain séjour. Cordialement

10/10 Excellent

Catherine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff on reception. Convenient parking just outside of room, made travelling with 3 dogs a bit easier.
Stayed 1 night in Jun 2022
Response from Adeline on 11 Jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Paul

Liked: Staff & service, room comfort
Stayed 1 night in May 2022
Response from Adeline on 11 Jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

DAVID

Stayed 1 night in May 2022
Response from Clara on 31 May 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off hotel, ideal before a long drive home
Stayed 1 night in Nov 2021
Response from Adeline on 3 May 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget, but comfortable hotel
Efficient, friendly check-in; clean room with large, comfortable bed.
Stayed 1 night in Apr 2022
Response from Clara on 29 Apr 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Margaret

Stayed 2 nights in Apr 2022
Response from Clara on 29 Apr 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

6/10 Okay

Lesley

Travelled with family
Liked: Staff & service, property conditions & facilities
Serves a purpose for a stopover before the eurotunnel - less than 10min drive away! Breakfast totally adequate although small selection. Rooms with mezzanine level fun for the kids and great use of space. Outside walkways for the rooms feels a little exposed and our room door wouldn't lock so relying on the security only of a need for an access code to enter, not ideal but we arrived very late so didn't have the energy to ask to change rooms. Rooms / floor tired but bedding clean and comfy. Overall for a quick pit stop I would recommend and use again.
Stayed 1 night in Apr 2022
Response from Adeline on 16 Apr 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

8/10 Good

caron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says on the tin.
Clean warm and safe. Just a stopover on our way down to Italy. For the price no complaints.
Stayed 1 night in Mar 2022
Response from Adeline on 16 Apr 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requested to move to their centre hotel Following this request, another message came welcoming us to our original hotel. After reporting to the original hotel we were sent to the centre hotel. Very helpful young lady in reception.
Stayed 1 night in Feb 2022
Response from Clara on 1 Mar 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for overnight stay before catching train back to UK. Kids enjoyed their little mezzanine sleeping area.
Stayed 1 night in Feb 2022
Response from Clara on 28 Feb 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Joanne

Stayed 1 night in Feb 2022
Response from Clara on 28 Feb 2022
Merci d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour au sein de notre hôtel. Au plaisir de vous accueillir lors d'un prochain séjour !