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"Reception desk was helpful and great. Rooms were fine although they do not replace towels or come to replace used coffee cups. Electrical outies are inconveniently placed with mirrors unavailable near them to use for getting ready, drying hair, etc. Unless you pay for the full breakfast you can’t get coffee other than what’s in the room which is sub par. Had to ask twice for more coffee supplies. Staff was friendly and accommodating. Great location. "

"We loved our room overlooking the river to watch the swans. It was only a short walk to the many pubs and restaurants. Reception staff were fantastic."

"Good that there is free onsite car parking and easy to get to"

"Clean room, comfy beds and a friendly staff. Having parking included was a bonus!"

"The complimentary breakfast was very nice"

"The property was very comfortable and the staff were sweet but it wasn’t really like a five star hotel. At the restaurant plates were whisked away before you barely finished eating and in the spa the tile heated chairs didn’t work and when I told the spa person she said “I’ll check!” and she never returned. I went to find her and she’d gone for the day. Lots of little things like that you’d never find at another 5 star hotel."

"Great location to local shops and pubs in Galway. Would stay there again and will recommend to others visiting Galway."

"Excellent breakfast menu! I also enjoyed visiting the gym facilities. The room was small but had what we needed. The bathroom does not have a fan and only a 1/2 shower wall causing the entire bath floor to get wet."

"Pretty location but a bit far from town. 10 Euro each way to Uber. Walk to town thru Westport House was nice but wouldn't do it at night. Wish they had a gym and self service laundry. Parking overnight across the street was much easier than behind the hotel. Breakfast room was beautiful and staff attentive. "