Interior entrance
Check availability

Reviews of Il Vecchio Borgo Relais

Il Vecchio Borgo Relais
Piazza Matteotti 1, Como, CO

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 146 reviews" "
Rating 8 - Good. 80 out of 146 reviews" "
Rating 6 - Okay. 16 out of 146 reviews" "
Rating 4 - Poor. 10 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the excellent restaurant on Ground floor of Hotel. I enjoyed Great Coffee & variety of foods in the morning. I like the entrance atmosphere of this building. Just only one disappointed to the Reception staff. He’s looked too busy to talk to me.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

We spent 13 nights here over Christmas and the New Year. It is not a hotel as such, but 7 hotel type rooms in a building with a restaurant on the ground floor. The location is fabulous with the superior rooms overlooking Lake Como. It is an easy walk into town or anywhere on the waterfront. The staff were nice at breakfast, and breakfast was quite sufficient. We did not dine in the restaurant but it was well patronized both at lunch and dinner, and the prices looked quite reasonable. Housekeeping was fine but maybe a little bit of attentiom could have been paid to restockimg tea, sugar, and some bathroom supplies. Parking was free but subject to availability so was a bit of a hassle, but parking anywhere in Como is difficult to find. We stayed here 4 years ago and would stay here again.
Stayed 13 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in a great location close to everything and an easy walk from the station with instructions from manager. Andrea was a perfect manager with plenty of information and helpful hints.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Jane, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Staff were lovely room had every you need for a comfortable stay and breakfast was divine!!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room, clean, close to lake
Very basic but satisfactory. Friendly staff and nice breakfast buffet.
Stayed 1 night in Jun 2018

2/10 Terrible

Stephany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there is no reception at all and the staff do not speak English. horrible experience
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not Bad
Room was pretty stark and the walls are paper thin so if you have loud neighbors or several of them as we did then it can be irritating. Other than that, the room was clean and the location is excellent.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Fantastic location , but no parking available
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent place, side to train station
Good experience, excellent view of the Lake Como Near to everywhere in Como
Stayed 1 night in Feb 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in fantastic location
Hotel is in a fantastic location, right on Lake Como. Parking is just out the front of the hotel , we found a park , I imagine in Summer it would be much more difficult! Rooms were clean & comfortable enough . Breakfast was nice , plenty of choices. Ate at the restaurant- be warned , there’s a €2.50 cover charge per person ( we have 4 kids , so that’s an extra €15 !!) for nothing, basically- you don’t get any bread & they won’t serve tap water ! Lake Como is stunning , & we could easily walk around from here , so I’d probably stet again , just wouldn’t eat at the restaurant!
Stayed 1 night in Jan 2018

8/10 Good

Con

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

twdc33, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice.
This is a very nice moderately priced hotel. It is right by the water and located conveniently right across the street from the train station. It is on a bustling corner, but our window blocked out sound nicely. Our view was fantastic as we overlooked the front and right out to the water and mountains. The hotel staff was friendly and helpful. There was one manager who spoke a little English which helped. I thought the morning breakfast buffet was more than adequate and although nothing fancy, someone seemed to take pride in it based on the presentation. Honestly and sadly, we did not like the coffee. It was like really strong bad coffee. Our next hotel in Moltrasio had MUCH better coffee. This was strong AND good. We visited in late June and the weather was hot. Our AC did not work well at all so it was a bit hot. We did manage to cool things off at night by opening the windows to the lake breeze. I would stay at this hotel again and recommend it without hesitation unless you are used to 5 star accommodations.
Stayed 2 nights in Jun 2017

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amateur and rude management
Pro: Great location, well serviced, clean, working AC in summer Cons: Management have no idea how to run a hotel. They don't speak English. They called my room (and then my cell phone) repeatedly because they later decided (after my check in) that they did not like my ID cards and wanted alternative forms of ID. Then, after I had checked out, they decided that they "forgot" to get paid from hotels.com, and demanded that I return to Como (after I had already left Italy) in order to pay them. Absolutely unprofessional. I DO NOT RECOMMEND.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Muna, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, close to the train and station
After reading a few negative reviews I was worried about staying at this hotel, especially as I was there to celebrate my special birthday ! Well, it turned out to be excellent and I could not complain! Breakfast was good, staff was friendly and although the room wasn't too big, it was spacious enough, with en suit bathroom and toiletries socked daily. It was located in a central area, easy to get to the bus stop, to the funicular, to the bars and restaurants as well as the park. The shopping district was just behind the hotel within a walking distance. The hotel has a restaurant downstairs open to the general public so you will not struggle for food. The staff was so thoughtful that as we checked out, we were offered chilled bottles of water to take with us. I forgot to mention that the mini bar in the room was free, thus was stocked daily with 2 cans of soft drinks abd 2 bottles of water. I definitely recommend this hotel to everyone!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location but no car parking
My wife and I enjoyed a 3 night stay at this hotel in August and were grateful for the air conditioning in the room. The room was clean although small, friendly staff and location is very good for Como town, bus and rail links. Breakfast was OK with plenty of choice. We would recommend this hotel, however there is no free parking as advertised and limited parking nearby the hotel, if you are lucky and find a parking space it is expensive.

10/10 Excellent

Giuliano, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yarno & Clem
Wife and I stayed for two nights, very clean and modern décor the staff were very friendly and helpful, special mention for the manager who went out of his way to assist. Would definitely stay there again when in Como...

8/10 Good

Michael, Morgantown, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Curious, but good
This is a curious place, being not exactly a hotel but really rooms accessible from a restaurant (where breakfast is served). We used it as a stopover place, going to and coming from, Bellagio on the ferry. For that purpose it was excellent. Although it was right on the junction of busy roads it was quiet in the room. No views from the rooms that I know of, however. Our first room looked out into the railway station. But that was the good thing for us - both the trains and the ferries were easily reached. And the main old town area was similarly accessible. The staff were great and the breakfast was good. It was safe and the wifi worked. Just don't expect all the amenities of a complete hotel.

6/10 Okay

Amar

Liked: Staff & service
Nice hotel close to beach
Overall good, good accommodation and close to the lake with water view. Staff very helpful but very basic continental breakfast and really bad service at the dinner. Hopefully that was one time mistake and will not Be repeated with other clients.

8/10 Good

Kevin, Stockton uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Como stay
Friendly staff,excellent position. Easy to find and close to the beautiful lake. We ate in the restaurant one evening and found the food and service fantastic!

6/10 Okay

Verified traveller

Liked: Staff & service
there is a very good restaurant downstair. But no lift in the hotel, if small luggage is okay. And is really hard to make hair dry with a broken hair dryer, so angry when using with long hair. And super small of the showe room, unbelievable small.

10/10 Excellent

Susan, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only drawback was the outside noise from people partying till the wee hours

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointing place
My husband and I stayed for one night which was enough. The hotel is above a restaurant which is located between a bus station and train station. There is no lobby. You check in at the bar in the restaurant, then go outside, around the corner to an entry into a dimly lit stair hall (no elevator), and walk up to your room. Once there the room has a modern bathroom and was clean, but the room was very small and the furniture was chipped, chairs were plastic...generally low rent. There was no free parking as had been advertised and there were no maps of Como available when requested. The staff at the bar were very helpful, but hardly made up for a very disappointing experience.

8/10 Good

Ian, Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break
very convenient for sightseeing and walking

8/10 Good

Sue, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy Location -double glazed windows
We stayed 2 nights early July 2015. On arrival we were a bit dismayed seeing the bus depot across the road and the train station adjacent - however we needn't have worried. The windows were double glazed and we couldn't hear any outside noise when the window was closed. A charming small hotel , with friendly staff, the room was minimalistic and modern, clean and tidy and it had a lovely modern bathroom with amenities.The breakfast had a large variety of choice and we were asked if we would like a cappuccino in the morning.The lake front was across the road and we enjoyed walking along the lake front path.Whilst we had a lake view it was only a partial view due to trees across the road.Note - no lift. Its a bit of a hike from the train station if you have large bags- a taxi is not expensive so may be worth it for you. We are a middle aged professional couple and we would stay here again

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant with rooms
Not really a hotel but the room was very nice, in an excellent position in the middle of town and on the lake. No noise despite being between the train and bus stations. Free parking was very good to have add finding somewhere to park would be difficult otherwise. This place was made by the staff though who were lovely and offered such a warm welcome. Nothing was too much trouble for them.

6/10 Okay

Tony, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing
We were put into a smaller room due to a broken pipe in the hotel, but weren't told on check in. They sent an email 3 days before we arrived which we didn't get as we had left home, but that wouldn't have changed the situation. Air conditioning didn't work, and staff couldn't fix. Had to sleep with window open, which meant street noise disturbed us. Originally weren't given controls for TV or A/C - had to ask for them. Clearly the restaurant is more important than the hotel side of the business. Probably better hotels in Como so would look elsewhere next time.

4/10 Poor

Paolo, California

Disliked: Staff & service, room comfort
GOOD WITH A BETTER ROOM
Very small room for 1 person facing a noisy pub with people shouting through the night. Internet not working. Breakfast average. Staff very corteous and helpful. Great chef de cuisine with above average food.

6/10 Okay

James, Bellevue, NE

Liked: Staff & service
Disliked: Cleanliness, room comfort
City of Como and this hotel both disappointing
Room was "clean" but they obviously didn't police their non-smoking policy. It was hot and smokey smelling. Rooms are very small and you can visit with your neighbors through the walls. Neighborhood appeared a bit sketchy to me. On the plus side, that was the best bathroom and shower I had in Italy. The hotel and restaurant staff were very nice and helpful. Bottom-line, I kind of felt like I rented a room at the YMCA.

10/10 Excellent

Judith, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value - great location and helpful staff
This hotel is within thirty metres of the bus station, Como North station and the ferry wharf. The staff were very helpful - providing biscuits and drink plus being courteous. The hotel must have been recently renovated. Everything about the room seemed new. A beautifully tiled bathroom and film,comfortable beds. Theroomwa very quiet. The buffet breakfast was extremely generous and gourmet in quality.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
The staff were amazing. you really feel welcome. great room, some drinks in the mini bar and great breakfast. cannot fault this hotel.

8/10 Good

Kenny, Glasgow,Scotland

Liked: Cleanliness, staff & service, room comfort
Il Vecchio Borgo, Como
Fantastic location next to Lago Nord train station, yards from the lake. Short stroll into town, ferries up the lake even closer. Lots of nice restaurants nearby. Very friendly and helpful staff. Buffet breakfast is basic but does the job. Would definitely stay again.

10/10 Excellent

Russell, Aurora, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lodging in Como, Italy and Lake Como trave
All the benefits of a B&B without sharing common spaces. King size bed. Daily house-cleaning and fresh towels. Directly adjacent to train service to Milan and beyond, and bus service throughout the Lombardy district. Adjacent to food market for supplies. Within short walking distance to town center for shopping and touring. Breakfast provided was excellent. Staff for both restaurant (excellent pizza)and hotel were very accommodating. Would highly recommend your stay at this hotel. Your first impression while checking in at the hotel registration desk - hotel's bar might be Uh-oh! Was this a mistake? However, you will be quickly set at ease once escorted to your room.

10/10 Excellent

Crampo, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
We had a wonderful all to short stay. The restaurant attached to the hotel also was the best experience. Stayed 2 nights and ate there each time. It was so close to everything we needed. The staff were fantastic. Will certainly go back there.

8/10 Good

Hanrac, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location
Found staff very accommodating and friendly. Breakfast was awesome. Bad points air con not too good (but that seems to be the case throughout Europe) fridge didn't work but once technician informed problem was rectified. Would definitely stay again.

6/10 Okay

Deb, Brisbane Australia

Liked: Cleanliness, staff & service, room comfort
Hotel close to Lake Como
The hotel was difficult to find as it was above a restaurant and wasn't well signposted. The free parking offered for our hire car was in a disused construction site which was approx 300 metres from the hotel (padlocked by a staff member). Our room was up a flight of stairs and not accessible by lift.Rooms on higher floors were accessible from a lift that began on our level. The staff were helpful with taking our luggage to the room. The check in staff member was friendly, but obviously busy multi-tasking, as she asked to hold our passports to complete paperwork. When we returned to collect them 30 minutes later, she still hadn't done the paperwork and took a few minutes to locate our passports which was a bit of a worry. Our room had been refurbished, was air-conditioned, and the window was double-glazed so there was no noise from the street below. The continental breakfast was served in the restaurant below which also catered for lunch and dinner. Lake Como was only 100 metres walk (visible from our room if you put your head out the window!) and the scenic funicular railway (unfortunately closed during our stay) was approx 500 metres walk away along the lake. The hotel is across from the train terminus which goes to Milan. The station for trains to Switzerland was approx 1 kilometre (uphill). There was a local bus stop across the road with buses to this station.

8/10 Good

Goldcoaster, Queensland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Changed rooms as one the had us in had a musty smell in carpet. Roved to lower floor room with floor boards.. Very clean & neat

8/10 Good

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto buona
Posizione strategica, affianco alla stazione e a pochi passi dal centro.
Stayed 1 night in Dec 2019

4/10 Poor

Benoît

Disliked: Property conditions & facilities, room comfort
tristesse et inconfort
Chambre bruyante, bruits électriques, ventilation wc fort bruyante, mauvaise isolation interne, bruits de rue. Chambre mal assombrie. Odeurs d'égouts. Lit plus qu'usager, pas reposé. Pas de verre à dents. Avions demandé un grand lit double, avons reçu deux lits.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentrale ruhige Lage. Sehr nettes Personal. Sehr zu empfehlen. GUTES Frühstück. KOSTENLOSER Parkplatz.
Stayed 7 nights in Aug 2019

10/10 Excellent

maria, Durango, Mex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exelente localizacion así como la habitación, además de una vista magnífica
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Zimmer für die Durchreise, alles was man braucht, nicht weniger und nicht mehr.Kiegt nicht ganz leise, aber das weiß man bei einem Blick auf den Stadtplan vorher.
Stayed 1 night in Sep 2018