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Reviews of Hotel Esperanza & Artemisa Spa

3.5 out of 5
Hotel Esperanza & Artemisa Spa
Gral. Flores 237, Colonia del Sacramento, Colonia

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 159 reviews" "
Rating 8 - Good. 57 out of 159 reviews" "
Rating 6 - Okay. 45 out of 159 reviews" "
Rating 4 - Poor. 17 out of 159 reviews" "
Rating 2 - Terrible. 7 out of 159 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy completo. Las instalaciones muy lindas, el personal muy amable. Lo único que encontramos que no nos gustó fueron cucarachas en los baños de la piscina, lo menciono únicamente porque fueron varias las veces y no la misma cucaracha. 😂
Stayed 3 nights in Nov 2019

8/10 Good

Tomaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel. Bem localizado.
O hotel é ótimo. Bem localizado. Limpo e com funcionários atenciosos. Só não vale 5 estrelas porque não tem estacionamento gratuito conforme informado no anúncio e consequentemente na pesquisa. Não chega a ser um grande problema já que há vagas na rua em frente e a cidade é bem segura. Mas ainda assim não corresponde ao anúncio.
Stayed 2 nights in Aug 2019

8/10 Good

Marga, Montevideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of Colonia on the main street. The hotel is located near the old city, so you can walk to it.
Stayed 1 night in Oct 2018

8/10 Good

Ove

Liked: Staff & service, room comfort
Nice old hotel
Old and charming hotel near the old part of the city. Within walking distance from restaurants, places of interest etc.
Stayed 1 night in Aug 2018

4/10 Poor

Di, Canada

Disliked: Cleanliness, property conditions & facilities
Visiting Colonia
We spent 2 nights in Colonia and had reserved at Hotel Spa Artemisa ahead of time hoping we’d stay more but we wouldn’t have stayed any longer. There was a torrential rainfall as we arrived at Colonia and the hotel, we had no room electricity. There were quite a few leaks from the rain in corridors, they didn’t seem concerned, didn’t mop up or signalled them even though floors were slippery. There was a short circuit in adjoining room, so they offered us another room, after I complained about the no electricity. No soaps or any toiletries in the room. Very dark with old furniture, not antiques, just old. They obviously don’t clean under beds, found stuff under both. Bathrooms are tiny and water splashes out of the shower, but that seems fairly common here. Bed was king size and nice, not enough pillows though, 4 thin ones only. Sleeping was comfortable but the AC/heater was old and hard to use with remote. What made sleeping difficult was the constant noise outside on the Main Street, motorcycles were riding noisily until 2 am (couldn’t sleep!) and it was a Friday in the off-season (autumn) so I’d hate to think what it must be like in nice summer weather. Breakfast was mediocre at best, processed cheese, not much variety, no fruit salad, just fruits and really bad tasting coffee! The best part was the large warm water pool in the basement, strange but it works, it also has a small hot tub area in the pull but 3 or 4 of the jets didn’t work. The hotel is just too run down.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Convenient Location
The location is centrally located to the sites in Colonia. The rooms are small and require upkeep and updating. The carpeted floor was dirty and your bes to wear flip flops.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, food, romantic spot, you can walk everywhere
Stayed 1 night in Jan 2018

8/10 Good

Gonza, Montevideo

Liked: Staff & service, property conditions & facilities
Nice hotel close to everything
Nice hotel close to everything. Breakfast was very good, the pool is great but the towels were a little odorous

6/10 Okay

Irma

Disliked: Property conditions & facilities, room comfort
Colonia
The hotel is located in a historical building in the "old city". It is spacious, but a bit rundown with very small rooms. An effort was made to paint the room, but it was done very sloppily. The bathroom was dated and no complimentary soap or shampoo was offered. Breakfast was decent.

4/10 Poor

James

Disliked: Property conditions & facilities, room comfort
Barely 2 star hotel
The hotel is run down, requires painting and faucet hot and cold water was reversed family member was badly burned. Breakfast area requires air conditioning, as very hot. No elevator, very narrow stair well. No assistance for baggage to the room.

6/10 Okay

Verified traveller

Good Location, A Bit Rundown
It needs an update. The pool smells like boiled hotdogs.

6/10 Okay

Ruth, Canada

Disliked: Cleanliness, staff & service, room comfort
Antique and Antiquated
The location of this hotel is great, right in the Old Village and near many cafes. The public areas of the hotel are fine, lounge, breakfast area and pool. But the hotel was built in 1878 and the rooms show their age. Our first room had black mould on the ceiling. A room change brought us a better ceiling but the shower was a disaster, water poured all over the bathroom floor. The rooms are small and the old wooden doors are difficult to lock. Our room never got cleaned because apparently we didn't hand in our key but no one ever actually told us we were supposed to do this. Colonia is well worth a stay, we walked along the Ramblas and swam at several of the beaches but you would be better off staying at a different hotel.

4/10 Poor

Andy, Jersey City, NJ

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Historic and NOT in a good way.
There were problems with the electrical system. The ceiling fan and air conditioner did not work in the first room we were given. Inadequate electrical in the second room. Breakfast was minimal.

6/10 Okay

Disillusioned , UK

Disliked: Staff & service, property conditions & facilities
Not The Best Experience
Hotel looked ok on-line, and seemed ok when we arrived. It turned out to be cold soulless place, with no atmosphere at all. Staff weren't so much rude as just very uninterested. Breakfast was sort of ok. TV was terrible, really bad reception, with only about 10 channels, and no BBC World Service, but hay it Colonia. Wouldn't stay there again, thumbs down

8/10 Good

Rustom, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Good hotel for its price, very good value.

6/10 Okay

Fernando, Buenos Aires

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good hotel, nice price, excellent location.
A good hotel, excellent location, very good breakfast, the staff is pleasing and the room very clean. However, there were molds and stains in the walls and ceiling, not very good light, no AC plugs for charging cellphones and other devices, slow internet, and the bed was very low. Too difficult to handle the luggage on it or complicated for elder or handicapped people. I had a good time, but consider this stuff before purchasing.

8/10 Good

Tara, Dawson, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff!
The service was excellent! Julio Cesar deserves employee of the year for going above and beyond. Such a friendly and helpful guy! Come to think of it, all the staff we dealt with were very friendly. The room was good. My only complaint would be the old, shabby carpet, which needs a good cleaning to should just be ripped out altogether. The wifi was a bit spotty in our room but there were several nice common areas to use the Internet as well as a free and rarely used computer station. Breakfast was fine. Really enjoyed this place overall. What made it great was the exceptional staff!

8/10 Good

Andrea, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the old town
The hotel is well located in the old part and close to the ferry terminal. Hotel has unique style and the pool is great. Definitely worse a dip when staying there.

8/10 Good

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gente amable, una piscina, cerca de todo.
Stayed 3 nights in Mar 2022

10/10 Excellent

María Noel

Stayed 1 night in Mar 2022

10/10 Excellent

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel histórico e bem localizado.
Hotel tradicional e histórico, localiza-se a poucos metros da cidade velha. Antigo, mas bem conservado e limpo. O quarto é espaçoso e o banheiro confortável. Não tem estacionamento, mas é fácil e seguro deixar o carro bem na frente do hotel.
Stayed 2 nights in Jan 2022

2/10 Terrible

María Alejand

Travelled with family
Disliked: Staff & service
Reserva x la página no reserva nada.
Hice la reserva x la página y cuando llegue no tenía lugar. Un día de suspensión de Buquebus, tampoco contestaba el teléfono. La justificación fue que no sabía mirar la Compu. Me quede sin reserva y con las disculpas.
Stayed 1 night in Jan 2022

10/10 Excellent

Carlos

Stayed 2 nights in Dec 2021

6/10 Okay

Renato de

Travelled with group
Liked: Staff & service
Disliked: Room comfort
razoavel
Stayed 1 night in Feb 2020

2/10 Terrible

Denerval

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nota 0 para o atendimento, nora 1 para localização
O que mais nos marcou foi o péssimo atendimento da recepcionista que fez nossa entrada no Hotel, grossa, arrogante, mal educada e despreparada para lidar com público. Os demais funcionários foram educados e prestativos. O hotel fica na Avenida General Flores, localizada no Bairro Histórico, onde estão as principais atrações turísticas da cidade. Porém, os quartos são muito apertados, ficam em andares mais altos e não há elevadores, se você estiver com malas pesadas se prepare. Banheiro sofrível, pequeno e mal conservado. As fotos são bem melhores que a realidade. Café da manhã com pouca variedade. A piscina não estava aquecida, praticamente não conseguimos nadar. A sauna só funciona de sábado. Consultamos outros hotéis melhores com o mesmo valor.
Stayed 3 nights in Jan 2020

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhosa!
Incrível! Superou todas expectativas!
Stayed 1 night in Jan 2020

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó... pero No tiene cochera
Muy bueno todo. Lo único para comentar es que ofrecen parking gratis y No tiene cochera. Se estaciona el auto en la calle frente al hotel.
Stayed 2 nights in Jan 2020

8/10 Good

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Antiguo
El hotel es muy viejo y está venido a menos. Camas incómodas, tv no funcionaba, y una sensacion de que el hotel funciona bien por su excelente ubicación. De cualquier forma la gente fue amable y está en un muy buen punto. Buena piscina, buen desayuno.
Stayed 1 night in Jan 2020

6/10 Okay

Carmen

hotel para uma noite
Bem localizado é o que se pode dizer deste hotel.Café da manhã decepcionante,quarto regular,mas o que se pode esperar de um hotel com instalações antigas ?
Stayed 1 night in Jan 2020

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, aconchegante, de arquitetura antiga. Localização excelente, com vagas para carro na frente .
Stayed 1 night in Dec 2019

10/10 Excellent

MARIA VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveriamos
El unico detalle es que la pileta climatizada es hasta el 8 de diciembre
Stayed 6 nights in Dec 2019

8/10 Good

Marta Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadía !!
Stayed 1 night in Dec 2019

10/10 Excellent

Sylvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precioso!!!
Stayed 1 night in Nov 2019

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para pasarlo bien !!!
Hola ! Quiero decir que estuvimos 3 noches en el hotel y tuvimos excelente trato de todo el personal. Todo muy limpio y destaco lo silencioso del hotel porque es primordial tener un buen descanso. Algo para destacar también es que podés traer la comida de afuera y usar las instalaciones del comedor... Volveríamos a hospedarnos en el hotel por todo lo antes dicho y por su excelente ubicación si volvemos a Colonia. Para mejorar diría : la cama matrimonial era 2 camas arrimadas por lo cual se hundía la unión de los dos colchones.
Stayed 3 nights in Nov 2019

8/10 Good

Patricia Pires do

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, lo recomiendo!
Stayed 2 nights in Sep 2019

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar estratégico para disfrutar de Colonia de Sac
Reiteramos nuestra visita a Colonia en Hotel Esperanza, estratégicamente ubicado para disfrutar de Colonia de Sacramento. En la calle principal a una cuadra del Barrio Histórico y a 2 del Puerto y 4 de la Rambla. Además la atención fue super buena, pudimos disfrutar de la piscina y de que nos acompañe nuestra Shih tzu. El precio muy razonable. Perfecto.
Stayed 4 nights in Sep 2019

2/10 Terrible

JANE BEATRIZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
o hotel dizia que tinha estacionamento, mas quando chegamos disseram que o mesmo seria só na rua pública. Internet muito ruim. Prédio muito antigo sem manutenção.Tudo muito antigo.
Stayed 1 night in Sep 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Con mi hijo amamos este hotel.
Stayed 2 nights in Sep 2019

4/10 Poor

gilberto

Disliked: Property conditions & facilities, room comfort
Não recomendamos
Hotel sem conforto em relação ao valor cobrado, instalações desgastadas, cafê da manhã com poucas opções e sem qualidade, cheiro de mofo no quarto.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel agréable et bien placé dans le centre de Colonia.
Stayed 1 night in Apr 2019

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

ROLANDO

Liked: Cleanliness, staff & service
Muy antiguo
Muy malo el desayuno
Stayed 5 nights in Mar 2019

4/10 Poor

Ana Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TEM BARATAS! PESSIMO
O hotel é simpatico e bem localizado. Porem quando fomos dormir apareceram 2 baratas no quarto, nós fomos ate a recepção pra avisar e a moça só deu um inceticida pra gente...matamos as baratas mas ficamos um com medo de aparecer outras. Na hora de devolver o inseticida perguntei se alguém poderia subir no quarto pra dar uma olhada e a moça (sem nenhuma vontade de ajudar) disse que era NORMAL pois o hotel tinha mais de 200 anos e estava perto do rio. Pessimo!!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cómodo
Lugar prolijo y confortable.
Stayed 2 nights in Jan 2019