5/5 Excellent
Verified traveller
25 Jun 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
One&Only Cape Town
Photo gallery for One&Only Cape Town
Overview of One&Only Cape Town
VIP Access
One&Only Cape Town
4.8/5 Exceptional
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002
Explore the area
- Two Oceans Aquarium1 min walk
- Hisense Wheel of Excellence7 min walk
- V&A Waterfront10 min walk
- Cape Town (CPT-Cape Town Intl.)18 min drive
Choose dates to view prices
About this area
Cape Town
Located in Cape Town, One&Only Cape Town is in the city centre and on the waterfront. Long Street and V&A Waterfront are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Table Mountain and Lions Head. Travelling with kids? Make time for Two Oceans Aquarium, or head to an event or a match at Cape Town Stadium. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
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What's nearby
- Two Oceans Aquarium - 1 min walk
- Hisense Wheel of Excellence - 7 min walk
- V&A Waterfront - 10 min walk
- Cape Town Stadium - 3 min drive
- Cape Town Cruise Terminal - 14 min drive
Getting around
- Esplanade Station - 7 min drive
- Cape Town Station - 8 min drive
- Cape Town (CPT-Cape Town Intl.) - 18 min drive
Restaurants
- Nobu — 1 min walk
- Isola — 1 min walk
- Market on the Wharf - 4 min walk
- Mitchells Ale House - 6 min walk
- Vovo Telo - 6 min walk
About this property
Awards and affiliations
Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Awards and affiliations
One&Only Cape Town is listed in the 2010 Condé Nast Traveller Hot List.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self-parking on site
- Free valet parking on site
- Wheelchair-accessible parking available
- Height restrictions apply for on-site parking
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
- Limo/town car service
Food and drink
- Free English breakfast available daily 7:00 AM–11:00 AM
- 2 restaurants
- 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- 24-hour fitness centre
- Access to nearby outdoor pool
- Aerobics classes
- Arcade/games room
- Art gallery
- Full-service spa
- Mini golf
- Motorised watercraft
- Outdoor pool
- Sauna
- Hot tub
- Steam room
- Yoga classes
Family friendly
- Access to nearby outdoor pool
- Arcade/games room
- Babysitting/childcare (surcharge)
- Free children's club
- Free cots/infant beds
- Free supervised childcare/activities
- In-room childcare (surcharge)
- Laundry facilities
- Mini golf
- Outdoor pool
- Fridge
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- ATM/banking services
- Ballroom
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
Business services
- Conference space (3927 square feet)
- Meeting rooms 2
Outdoors
- Marina on site
- Pool cabanas (surcharge)
- Pool sunloungers
- Pool umbrellas
Spa
- 12 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hot springs/mineral springs
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - prenatal
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Outdoor treatment areas
- Sauna
- Hot tub
- Steam room
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility
- Roll-in shower (select rooms)
- Step-free path to entrance
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
- Wheelchair-width doorways
More
- Couples dining
- Designated smoking areas
- Romance packages available
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Down duvet
- Free cots/infant beds
- Hypo-allergenic bedding
- Pillow menu
- Pillow-top mattress
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Deep-soaking bathtub
- Designer toiletries
- Hairdryer
- Rainfall showerhead
- Separate bathtub and shower
Entertainment
- 42-inch LCD TV
- iPod dock
- Premium channels
- Satellite channels
Food and drink
- Espresso maker
- Free bottled water
- Free minibar (some items)
- Fridge
More
- Children's slippers
- Connecting rooms available
- Desk
- Free newspapers
- In-room massage
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
- Soundproofing
- Turndown service
Similar properties
See similar properties
Cape Town
Victoria and Alfred Waterfront
Washer and dryer
Hotel
Guest rating 4.5+
Family-friendly
Free WiFi
5 star
Policies
Check-in
Check-in from 2:00 PM - midnight
Express check-in
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Service animals are exempt from fees
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for ZAR 950 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Airport shuttle fee: ZAR 990 per vehicle (one-way)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: ZAR 950 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
National rating
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.
Property is also known as
One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town
Frequently asked questions
Overall score and ratings
4.8
Exceptional
4.8/5
Cleanliness
4.7/5
Staff & service
4.5/5
Amenities
4.8/5
Property conditions & facilities
5/5 Excellent
NOMFUNDO
23 Mar 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay at One & Only Cape Town
Stayed 3 nights in Mar 2021
5/5 Excellent
Verified traveller
22 Mar 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
5/5 Excellent
Richard
Travelled with family
18 Mar 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best hotel experience
Stayed 2 nights in Mar 2020
4/5 Good
Verified traveller
Travelled with partner
18 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020