One&Only Cape Town

Photo gallery for One&Only Cape Town

Primary image
Beach
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of One&Only Cape Town

VIP Access

One&Only Cape Town

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002

Explore the area

  • Popular LocationTwo Oceans Aquarium1 min walk
  • Popular LocationHisense Wheel of Excellence6 min walk
  • Popular LocationV&A Waterfront10 min walk
  • AirportCape Town (CPT-Cape Town Intl.)18 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Cape Town

One&Only Cape Town is located in Victoria and Alfred Waterfront, a neighbourhood in Cape Town, and is in a shopping district and on the waterfront. Cape Town Cruise Terminal and Green Point Park are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cape Quarter Lifestyle Village and Bree Street. Travelling with kids? Consider Two Oceans Aquarium and South African Museum and Planetarium. Discover the area's water adventures with kayaking and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.

What's nearby

  • Two Oceans Aquarium - 1 min walk
  • Hisense Wheel of Excellence - 6 min walk
  • V&A Waterfront - 10 min walk
  • Cape Town Stadium - 3 min drive
  • Cape Town Cruise Terminal - 12 min drive

Getting around

  • Cape Town Station - 3 min drive
  • Esplanade Station - 4 min drive
  • Cape Town (CPT-Cape Town Intl.) - 18 min drive

Restaurants

  • Cause and Effect - 6 min walk
  • Cafe Alfredo - 6 min walk
  • Mitchell's Scottish Ale House - 6 min walk
  • Vovo Telo - 6 min walk
  • Den Anker - 7 min walk

About this property

One&Only Cape Town

Family-friendly Cape Town hotel in Victoria and Alfred Waterfront with 2 restaurants
Along with 2 restaurants, this hotel has a marina and a full-service spa. Free English breakfast, free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a 24-hour fitness centre and a bar/lounge.
One&Only Cape Town offers 131 accommodations with iPod docking stations and minibars (stocked with some free items). Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Fridges and espresso makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

One and Only Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
One&Only Cape Town is listed in the 2010 Condé Nast Traveller Hot List and the 2021 Travel + Leisure 500.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free English breakfast available daily 7:00 AM–11:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Nobu
  • Isola
  • Vista Bar and Lounge

Things to do

  • 24-hour fitness centre
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/games room
  • Art gallery
  • Full-service spa
  • Mini golf
  • Motorised watercraft
  • Outdoor pool
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (3927 square feet)
  • Meeting rooms - 2

Outdoors

  • Marina on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 42-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for ZAR 950.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: ZAR 990 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: ZAR 950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 251 out of 302 reviews
5 - Excellent 83%
Rating 4 - Good. 38 out of 302 reviews
4 - Good 13%
Rating 3 - Okay. 4 out of 302 reviews
3 - Okay 1%
Rating 2 - Poor. 5 out of 302 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 302 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.8/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent amenities. Quiet, lovely rooms.
Stayed 4 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property. The rooms are spacious, tastefully decorated and very comfortable. The staff at the hotel are very well trained and will do everything they can to make your stay memorable. Breakfast is fabulous. We did not try Nobu. We highly recommend this hotel to any discerning traveler.
Stayed 4 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. They seem desperately understaffed. You walk through the hotel and it sometimes feel like no one even works there. Also the staff they do have are badly trained, so the overall level of service is no way near what you’d expect from this level of hotel. Save your money and stay at the nearest Holiday Inn.
Stayed 5 nights in Mar 2022