We booked the Hotel because of its brands great reputation, and the fact that the DFL had approved the Hotel to host Soccer teams. Finding the prior guests beverages in our rooms refrigerator, was very disturbing; especially during current COVID-19 cleanliness requirements.
When we addressed our concerns; in addition to a couple of other concerns; we received a disturbing lax response. As prior guests beverages were not removed the following day either; we approached the Housekeeper directly, learning that she was not aware at all.
Breakfast & Dinner servers were good, but Culinary team very weak; with exception of one. Breakfast was less than mediocre and very inconsistent.
Communication was poor; we ask about Spa area availability prior to arrival, and were told it was closed; but might open during our 11-day stay. We inquired again at check-in; requested to be informed when Spa would open. Needless to say; we learned during check-out that the Spa had opened July 1st; but we were never informed.
Closing we would say; that we felt cheated on various services and occasions; and could have stayed at the Hyatt (for $18 more a night); Maritim and Pullman for less than what we paid.
Providing us with a couple of Drink vouchers; which we were entitled to anyways, because of "every other day" Housekeeping service; did not make us happier. FD person should have realized that at the latest, when we requested the GM's business card.