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Reviews of RESIDENCE Il Lago

3 out of 5
RESIDENCE Il Lago
Str Dunarii,nr.20B,blC, Cluj-Napoca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 142 reviews" "
Rating 8 - Good. 33 out of 142 reviews" "
Rating 6 - Okay. 3 out of 142 reviews" "
Rating 4 - Poor. 2 out of 142 reviews" "
Rating 2 - Terrible. 5 out of 142 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Branden

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mihaela , CEO on 26 Jan 2024
Thank you for your review! hope to see you again! best regards!

8/10 Good

Andreea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 1 night in Nov 2023
Response from Alina on 15 Nov 2023
Thank you for your review! We look forward to welcoming you again! Best regards!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet and plenty to do.
Stayed 1 night in Oct 2023
Response from Alina on 7 Nov 2023
Thank you for your kind review! We hope to see you again soon! Best regards.

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good! And on a great location
Stayed 3 nights in Oct 2023
Response from Alina on 7 Nov 2023
Thank you very much for your nice review! We look forward to welcoming you again! Best regards!

10/10 Excellent

Jeremy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The host was very friendly and easily arranged taxis for our group to rhe airport. Room was very comfortable and clean with strong Air Conditioning. No fuss, quick check in.
Stayed 1 night in Oct 2023
Response from Aurelia on 15 Oct 2023
We are very happy that you had a pleasant stay with us and we hope to see you again soon!

10/10 Excellent

ADRIAN-NICOLAE, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, thank you!
Stayed 2 nights in Oct 2023
Response from Alina on 3 Oct 2023
Thank you very much for your review! We look forward to see you again! Best regards!

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Alina on 29 Sept 2023
Thank you very much for your review! We are glad that you had a wonderful stay with us and we look forward to your return!

8/10 Good

Noldii, haifa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Near shopping centre Nice staff
Stayed 1 night in Sep 2023
Response from Aurelia on 29 Sept 2023
Thank you for choosing us and hope to see you again soon!

10/10 Excellent

Serban

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and private. Communication with host was excellent! Close to the airport and city center.
Stayed 1 night in Aug 2023
Response from Alina on 26 Aug 2023
Thank you very much for your kind review! We hope to see you again soon! Best regards, Alina-staff Residence Il Lago.

10/10 Excellent

Daia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Wonderful
I had an absolutely amazing stay at this hotel. The comfort I felt throughout my stay was unparalleled, making me feel right at home. The staff at the hotel went above and beyond with their kindness and helpfulness, ensuring that every aspect of my stay was smooth and enjoyable. From the moment I arrived until the time I left, I was consistently impressed by their dedication to guest satisfaction. I can't wait to return to this wonderful establishment for another relaxing getaway with such an exceptional atmosphere.
Stayed 1 night in Aug 2023
Response from Alina on 22 Aug 2023
Thank you very much for your nice review! Looking forward to see you again! Best regards!

10/10 Excellent

Bota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
New building, perfect location near the Mall and the lake, clean and cozy room, underground parking. Very helpful and friendly staff, I will come back and definitely recommend it!
Stayed 1 night in Aug 2023
Response from Aurelia on 11 Aug 2023
Thank you very much for your kind review and hope to see you again soon!

10/10 Excellent

Branden

Stayed 1 night in Aug 2023
Response from Alina on 1 Sept 2023
Thank you very much for your nice review! Looking forward to welcoming you again! Best regards, Alina-staff Residence Il Lago.

10/10 Excellent

Monica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the penthouse suit so it was very nice and spacious. The check in process was easy and smooth. Free underground parking was convenient. A little too far to walk to the old town but we drove and found parking which was fine.
Response from Aurelia on 6 Aug 2023
Thank you very much for your kind review and hope to see you again soon!

2/10 Terrible

Howard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want to have a nightmare stay- choose this
Probably the most misleading hotel . Never in my life I had a worse service , being called crazy by the stuff. Downgrade from a room with balcony which we paid for and had a regular 4 m2 room .
Stayed 7 nights in Jul 2023
Response from Aurelia on 3 Aug 2023
Hello again! You are the same person who already gave us the score of 2with 30 minutes ago.. as you promised you will take revenge with a low score.. To be honest: we note that even the smallest room in our hotel is 16 meters squares. , and the one with a balcony where you had free upgrades for the first nights would be 20 square meters. This attitude do not honor you, just like the insults brought to the receptionist and does not respect the efforts we make every day. We wish you that next time you will find a hotel that fully satisfies your requirements

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and comfortable, plus a nice view from the balcony. Close to a nice mall and less than 10 minutes from the airport with a taxi.
Stayed 1 night in Jul 2023
Response from Aurelia on 3 Aug 2023
Thank you very much for your kind review and hope to welcoming you again next time in Cluj!

10/10 Excellent

Stefan

Travelled with group
Absolutely incredible staff. Very clean, very good value. Definitely I’ll come back.
Stayed 4 nights in Jul 2023
Response from Alina on 25 Jul 2023
Thank you so much for your review! We are glad that you had a nice stay with us.We are waiting for you to come back on other occasions. Best regards, Alina-staff Residence Il Lago.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alina on 23 Jul 2023
Thank you so much for your review! Looking forward to see you again!

2/10 Terrible

Florian

Stayed 1 night in Jul 2023
Response from Alina on 1 Aug 2023
Thank you very much for your kind review! Looking forward to see you again! Best regards,Alina-staff Residence Il Lago.

8/10 Good

Samane'

Excellent location. The front desk/reception staff are extremely friendly and helpful. Room service and cleaning was a hit and miss
Stayed 4 nights in Jun 2023
Response from Alina on 21 Jun 2023
Thank you for your kind review! We look forward to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Alina on 21 Jun 2023
Thank you for your review! Hope to see you again soon!

10/10 Excellent

Margareta

Stayed 1 night in May 2023
Response from Alina on 14 Jun 2023
Thank you very much for your review! Hope to see you again soon! Best regards, Alina-staff Residence Il Lago.

10/10 Excellent

Kevin, Lacombe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for a very short stay, but everything was clean and in order. We had a bit of a hard time finding the place, but when we called, the front desk was very helpful in getting us where we needed to be.
Stayed 1 night in Apr 2023
Response from Alina on 4 May 2023
Thank you so much for your nice review! Looking forward to welcoming you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Alina on 28 Mar 2023
Thank you for your king review! Looking forward to see you again!

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located. You can walk to many places or take the bus. Bus system is very good and cheap. The mall is just across the street. The property is fairly new and very nice. The front staff is very nice and helpful. The food is Romania is very good and cheap. I would comeback to this hotel.
Stayed 1 night in Sep 2022
Response from Alina on 19 Sept 2022
Thank you for choosing us! Thank you very much for your kind review! Hope to see you again soon! Warm greetings- Alina, staff Residence Il Lago.

8/10 Good

P

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fine
Small room, lake view, good shower. Reception helped.
Stayed 2 nights in Sep 2022
Response from Alina on 19 Sept 2022
Thank you for your nice review! Looking forward to see you again! Best regards, Alina- staff Residence Il Lago.

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for a 1 night stay. We stay here when departing from the Cluj airport on early morning flights. A short taxi ride to the airport for 26 lei. Very convenient to the mall for shoppong or a meal. Nice clean hotel and very reasonably priced.
Stayed 1 night in May 2022
Response from Denisa on 13 Jun 2022
Thank you for staying with us. We are very glad that you enjoyed your stay. Looking forwar to welcoming you back again! Best Regards, Denisa Luca

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il Lago
Beautiful apartment, very well-catered and comfortable. Staff were helpful and friendly.
Stayed 3 nights in Apr 2022
Response from Denisa on 18 Apr 2022
Thank you for choosing to stay with us. We are glad that you enjoyed your stay. Looking forward to seeing you again soon! Best Regards, Denisa Luca

10/10 Excellent

GABRIEL

Stayed 1 night in Apr 2022
Response from Denisa on 11 Apr 2022
Thank you for staying with us and hope to see you again soon! Denisa Luca Reception Residence Il Lago

10/10 Excellent

Mihaly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Denisa on 8 Feb 2022
Thank you for choosing to stay with us! We are glad that you had a good time and looking forward to welcoming you back soon! Best Regards, Denisa Luca Front Desk

8/10 Good

Gelu Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good choice
Is a very good money for value option. Nice and well cleand, enough sleeping options for more people who doesn't want to share the bed. It has a nice view over the lake as well, and the position is great for everything
Stayed 1 night in Jan 2022
Response from Denisa on 25 Jan 2022
Thank you for choosing Residence Il Lago! We are very glad that you have enjoyed your stay with us and we look forward to seeing you again soon!! Have a wonderful day! Best Regards, Denisa Luca Residence Il Lago

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a good stay with an amazing view
Stayed 1 night in Oct 2021
Response from Denisa on 31 Oct 2021
Thank you very much for your feedback and we are looking forward to welcoming you back!

8/10 Good

AMIR

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Nice hotel very close to a big shopping center and a great view of the lake. The in-house parking was a major advantage
Stayed 2 nights in Oct 2021
Response from Luca Denisa on 8 Oct 2021
Thank you for staying with us and looking forward to having you here again! Best Regards, Residence il Lago

10/10 Excellent

orli

Stayed 1 night in Sep 2021
Response from Alina- staff Residence Il Lago on 23 Aug 2022
Thank you very much for your nice review! Hope to see you again! Best regards

8/10 Good

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from aurelia on 19 Aug 2021
Thank you very much for beeing our guest and we look forward to see you again!

10/10 Excellent

Robert

Stayed 3 nights in Jul 2021
Response from Mihai on 25 Jul 2021
Thank you for the visit and for the review.Hope to see you again in our aparthotel . Il Lago desk

6/10 Okay

Verified traveller

Travelled with family and small children
Liked the view of the lake. Didn't like the bathroom, it could use a serious upgrade.
Stayed 3 nights in Jul 2021
Response from Staff Residence Il Lago on 14 Jul 2021
Thank you very much for your opinion and look forward to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful place next to lake. Loved it!
Stayed 1 night in Jun 2021
Response from Il Lago on 20 Jun 2021
We are glad that you had a good time during your visit to Cluj . Hope to see you again , have a beautiful summer ! Il Lago reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. Cleanliness, attention to details. The rooms by the lake have also a pretty nice view. I recommend this place.
Stayed 2 nights in Jun 2021
Response from Staff RESIDENCE Il Lago on 16 Jun 2021
Thank you very much !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They called a taxicab at 4am for me and everything was so clean
Stayed 1 night in Jun 2021
Response from Staff RESIDENCE Il Lago on 17 Jun 2021
Thank you!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from aurelia on 25 Aug 2020
Thank you very much for your response and hope to see you again!

8/10 Good

Oana, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to access. I would recommend it!
Stayed 1 night in Mar 2019
Response from Mihaela on 3 Aug 2020
Thank you very much for your review! Best regards! Residence Il Lago

10/10 Excellent

Andrei Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mihaela on 9 Mar 2020
thank you !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible and even orbitz not good as b fore. They didn’t hello on time
Stayed 16 nights in Oct 2019
Response from Mihaela - Residence Il Lago on 15 Nov 2019
Hello, Sorry for the inconvenience. Can you give us more details about this situation?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Mihaela on 24 Oct 2019
Thank you for your review! best regards!

6/10 Okay

Ghiorghi

Business traveller
Liked: Cleanliness, staff & service
Property was clean, shower was good with decent flow but the property is very noisy at night. I could hear everything the guys from the next door did, the walls seemed to be made of paper.
Stayed 1 night in Oct 2019
Response from Mihaela on 16 Oct 2019
Hello Ghiorghi, Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Location was perfect. Very clean.
Stayed 1 night in Oct 2019
Response from Mihaela on 16 Oct 2019
Thank you for this review! Hope to see you again!

10/10 Excellent

MT, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, 10 min drive. Very clean, quiet , and the lake side/view a plus. Short walking distance to the mall. Receptionist very helpful.
Stayed 1 night in Oct 2019
Response from Mihaela on 8 Oct 2019
Hello, thank you for sharing with us your opion! Hope to see you again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the private balcony, the views and the staff was beyond friendly and helpful. I would recommend this property and if I get chance to return to Cluj, I would stay here again.
Stayed 13 nights in Sep 2019
Response from Mihaela on 8 Oct 2019
Hello, Thank you for sharing with us your opion! We are glad that you enjoy it! Best regards

10/10 Excellent

Florin-Iulian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Residence Il Lago on 8 Oct 2019
Hello, thank you for sharing with us your opion!