Title: Hotel Acuario Ciudad del Carmen Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Acuario Ciudad del Carmen Hotel Acuario offers the perfect balance of activity and relaxation with thoughtfully designed amenities in the vibrant heart of Ciudad del Carmen ## Photo gallery for Hotel Acuario Ciudad del Carmen ![Outdoor pool - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/5245ad31.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/51bc9069.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/495ad9de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/e8933655.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Acuario Ciudad del Carmen (Ciudad del Carmen)](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/c928c50c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Hotel Acuario centrally located in Ciudad del Carmen, with La Fuente restaurant serving meals all day. The property features a gym, refreshing pool, and free WiFi. Attentive staff ensures a comfortable stay. ## Reviews 6.0 ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym £29 includes taxes & fees 9 Jan - 10 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 29 - Dec 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 30 - Dec 31](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=18989126&PinnedHotelID=18989126&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 2 Double Beds ### View all photos for Standard Single Room ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Single Beds ![Desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/19000000/18990000/18989200/18989126/f20e3699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds ### Highlights Air conditioning LED TV Ceiling fan Private bathroom Free bottled water Cable channels Daily housekeeping Desk - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Free daily full breakfast ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7900000/7897700/7897691/9d5580ca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Aeropuerto Ciudad del Carmen - Pool - Breakfast included - Parking included - Free Wi-Fi 8.0 Very good 240 reviews £40 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen-Aeropuerto.h7897691.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=52a3b2bc-1824-4381-8cf2-5ae9a8cad0cb&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/22000000/21350000/21346200/21346126/a156aae0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Ciudad del Carmen Puente El Zacatal Ciudad del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 7.8 Good 509 reviews £50 includes taxes & fees 31 Dec - 1 Jan 2026 [](https://www.expedia.co.uk/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Loft-Ciudad-Del-Carmen.h21346126.Hotel-Information?chkin=2025-12-31&chkout=2026-1-1&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=52a3b2bc-1824-4381-8cf2-5ae9a8cad0cb&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4960000/4956200/4956149/5d6a19d3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Ciudad del Carmen Concordia Petrolera - Breakfast included - Free airport shuttle - Parking included - Free Wi-Fi 8.6 Excellent 495 reviews £35 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Ciudad-Del-Carmen-Hotels-One-Ciudad-Del-Carmen-Concordia.h4956149.Hotel-Information?chkin=2026-1-5&chkout=2026-1-6&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=52a3b2bc-1824-4381-8cf2-5ae9a8cad0cb&top_cur=GBP) Ad ![Free daily full breakfast ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/8000000/7510000/7500800/7500791/a833ab1c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Ciudad Del Carmen Petrolera - Breakfast included - Free airport shuttle - Parking included - Free Wi-Fi 8.2 Very good 366 reviews £42 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Ciudad-Del-Carmen-Hotels-City-Express-Junior-Ciudad-Del-Carmen.h7500791.Hotel-Information?chkin=2026-1-2&chkout=2026-1-3&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=52a3b2bc-1824-4381-8cf2-5ae9a8cad0cb&top_cur=GBP) Ad ![Superior Room, 2 Double Beds | In-room safe, desk, laptop workspace, free cots/infant beds](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/912800/912702/b3533f14_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Ciudad Del Carmen Petrolera - Pool - Free airport shuttle - Free Wi-Fi - Restaurant 8.4 Very good 450 reviews £64 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Ciudad-Del-Carmen-Hotels-Fiesta-Inn-Ciudad-Del-Carmen.h912702.Hotel-Information?chkin=2025-12-30&chkout=2025-12-31&rm1=a2®ionId=871&destination=Ciudad del Carmen&destType=MARKET&latLong=18.650482,-91.807451&searchId=52a3b2bc-1824-4381-8cf2-5ae9a8cad0cb&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Acuario-Ciudad-Del-Carmen.h18989126.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCiudad-Del-Carmen-Hotels-Hotel-Acuario-Ciudad-Del-Carmen.h18989126.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.64866%2C-91.83637&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-Pr80K57v-ofVMYY22owIpA8Aqk=) Dirección: Calle 51 #60, Colonia Santa Margarita, Ciudad del Carmen, CAM, 24120 #### What's nearby - Victoriano Nieves Cespedes Museum \- 8 min walk \- 0.5 miles - Our Lady of Carmen Church \- 15 min walk \- 0.8 miles - Zaragoza Park \- 15 min walk \- 0.8 miles - Church of Our Lady of Fatima \- 16 min walk \- 0.9 miles - Norte Beach \- 3 min drive \- 1.2 miles #### Getting around - Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 12 min drive #### Restaurants - ‪Comida China - ‬9 min walk - ‪Capiros Pizza - ‬1 min walk - ‪El Norteño II - ‬8 min walk - ‪SM Sonora's Meat - ‬4 min walk - ‪Tacos El Mestizo - ‬9 min walk ## About this property ### Hotel Acuario Ciudad del Carmen Hotel located in Santa Margarita A terrace, a garden and a gym are just a few of the amenities provided at Hotel Acuario Ciudad del Carmen. The on-site restaurant, La Fuente, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi. Other perks at this hotel include: - An outdoor pool - Free self-parking - Buffet breakfast (surcharge), luggage storage and meeting rooms - Smoke-free property, a 24-hour front desk and a front desk safe Room features All 80 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and free bottled water. Other amenities include: - Bathrooms with showers - 24-inch LED TVs with cable channels - Ceiling fans, daily housekeeping and desks ## Similar properties ![View from property](https://images.trvl-media.com/lodging/19000000/18430000/18420700/18420641/a6fd3549.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel del Parque Ciudad del Carmen City-Centre - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 8.6 Excellent 112 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=18420641&PinnedHotelID=18420641&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/108000000/107170000/107162100/107162004/3cf2f729.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Mirador Ciudad del Carmen Santa Margarita - Pool - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 168 reviews £37 includes taxes & fees 27 Jan - 28 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=107162004&PinnedHotelID=107162004&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/52000000/51910000/51907200/51907141/f274131d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costa Maria Ciudad del Carmen - 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Pool - Breakfast included - Free Wi-Fi - Restaurant 8.6 Excellent 932 reviews £37 includes taxes & fees 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=9436014&PinnedHotelID=9436014&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/84000000/83760000/83754700/83754677/f90e21f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Viento Hotel Ciudad del Carmen - Pool - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 90 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=83754677&PinnedHotelID=83754677&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast ](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500791/cf0cfc9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express Junior by Marriott Ciudad Del Carmen Petrolera - Breakfast included - Free airport shuttle - Parking included - Free Wi-Fi 8.2 Very good 366 reviews £42 includes taxes & fees 2 Jan - 3 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=7500791&PinnedHotelID=7500791&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MXN 60 to 180 for adults and MXN 60 to 180 for children - A restaurant ### Restaurants on site - La Fuente ### Things to do - Gym - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - No lift ### More - Banquet hall - Smoke-free property ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - 24-inch LED TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 60 to 180 for adults and MXN 60 to 180 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Acuario Ciudad Carmen Ciudad del Carmen Hotel Acuario Ciudad Carmen Acuario Ciudad Carmen Ciudad del Carmen Acuario Ciudad Carmen Acuario Ciudad Del Carmen Hotel Acuario Ciudad del Carmen Hotel Hotel Acuario Ciudad del Carmen Ciudad del Carmen Hotel Acuario Ciudad del Carmen Hotel Ciudad del Carmen ## Frequently asked questions ### Does Hotel Acuario Ciudad del Carmen have a pool? ### How much does it cost to stay at Hotel Acuario Ciudad del Carmen? ### Is Hotel Acuario Ciudad del Carmen pet-friendly? ### How much is parking at Hotel Acuario Ciudad del Carmen? ### What time is check-in at Hotel Acuario Ciudad del Carmen? ### What time is check-out at Hotel Acuario Ciudad del Carmen? ### Where is Hotel Acuario Ciudad del Carmen located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Acuario Ciudad del Carmen Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.6 Cleanliness ### 8.4 Location ### 6.4 Staff & service ### 6.0 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 35 8 - Good 37 6 - Okay 25 4 - Poor 27 2 - Terrible 46 ## Reviews ### 4/10 Poor #### gerardo 26 Jan 2025 Disliked: Cleanliness, amenities, property conditions & facilities No hot water They want to open the garage for my carr Only one towel ##### gerardo Stayed 1 night in Jan 2025 ### 2/10 Terrible #### john 1 Jul 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Nothing. It was terrible. No toilet seat , light bulb burnt. I was handed a handful of paper towels in place of a bath towel. Front desk was rude. Do not stay here . ##### john Stayed 4 nights in Jun 2023 ### 6/10 Okay #### Eduardo 3 Nov 2025 Liked: Cleanliness No funciona la TV, la alberca no es igual a la imagen presentada ##### Eduardo Stayed 1 night in Oct 2025 ### 8/10 Good #### Mario 30 Jun 2025 Liked: Cleanliness Etwas in die Jahre gekommen und außerhalb. Pool auf dem Parkplatz und nicht besonders sauber. ##### Mario Stayed 1 night in Jun 2025 ### 10/10 Excellent #### alma geovana 21 Apr 2025 Liked: Amenities Me encanta este hotel ##### alma geovana Stayed 2 nights in Apr 2025 ### 4/10 Poor #### pablo 21 Apr 2025 Disliked: Staff & service, amenities, property conditions & facilities Estuve 2 dias y los 2 sin tv Nadie resolvio.. Solo decian q ya ivan y nada... Cuarto demaciado sencillo para ese precio.. ##### pablo Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Eduardo 20 Apr 2025 Disliked: Staff & service, amenities, property conditions & facilities La cama estaba muy dura y en la regadera se tapaba el baño ##### Eduardo Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### jersay 20 Apr 2025 Disliked: Amenities No respetaron mi reservacion ##### jersay Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Miguelina del Carmen 2 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Ofrecen un servicio y dan otro. No querian reconocer mi reservacion y muchas personas que igual reservaron por ixperoa se quedaron sin su reserva ##### Miguelina del Carmen Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### PAOLA GABRIELA 31 Jul 2024 Liked: Cleanliness NO RESPETARON LAS RESERVACIONES ##### PAOLA GABRIELA Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Juan Carlos 30 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buenas ubicación ##### Juan Carlos Stayed 1 night in Jul 2024 ### 6/10 Okay #### Jhonatan 28 Jul 2024 Disliked: Staff & service, amenities Poca seguridad las cámaras de vigilancia no funcionan ##### Jhonatan Stayed 1 night in Jul 2024 ### 2/10 Terrible #### José E. 26 Jul 2024 Disliked: Amenities No te aseguran tu recerva, si no respetan las rrservas de esta página, por favor eliminenla, me senti muy molesto por que no encontraba hotel disponible. Pésimo luhat, 0 recomendado ##### José E. Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Samuel 23 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Horrible Estuvo Horrible, No se culpa de quien fue, pero resulto que no me hicieron valida mi reserva por este medio, el hotel decía que sus instrucciones eran que no estaban respetando ninguna reservación por medios como este, entonces que le hiciéramos como quisiéramos, pero que no tenían habitaciones disponibles para quedarnos y nos corrieron prácticamente. ##### Samuel Stayed 1 night in Jul 2024 ### 4/10 Poor #### Enrique 22 Jul 2024 Liked: Cleanliness Disliked: Property conditions & facilities Todo el trato fue muy amable con el poco personal que pude tratar, pero el servicio no es de lo mejor el aire acondicionado de la habitación hacía mucho ruido, solicite toallas y a pesar de que reserve una habitación para dos solo me dieron una toalla pequeña y me dijeron que por ser habitación sencilla solo daban una, las cortinas tipo persianas no se podían cerrar y las cortinas que tenia sobre las persianas eran traslúcidas ##### Enrique Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Juan Carlos 22 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Pésimo! Llegamos y que no habia reservación, que toman las reservaciones de las aplicaciones ellos a su manera, si hay si la dan y si no no! Por algo se realiza la reserva y con 1 semana de anticipación, ellos deben dejar disponibles las habitaciones que se reservaron. No encontramos lugar en ningún lado, dormí en la camioneta con mi familia. Con que confianza vuelvo a reservar en su aplicación sin que me vuelva a suceder lo mismo! No los recomiendo! La persona del hotel súper prepotente hasta queriendo regañarme prácticamente. 0 tacto con el cliente. ##### Juan Carlos Stayed 1 night in Jul 2024 ### 2/10 Terrible #### RICARDO 22 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Reserva no respetada Muy mal no esta asegurada mi reservacio y no habia disponible literal en toda la ciudad, tuve q ir de hotel en hotel bus a do y solo pude acomodar a la.mitad de mi familia los demas nos regresamos al lugar de origen ##### RICARDO Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Sherlyn 21 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Pésimo todo, realizamos reservación y al llegar hacer el check in no nos hicieron válida, le dieron prioridad a personas que llegaban directo al hotel, al momento de hacer la aclaración la señora de recepción se portó muy grosera al grado de decirnos que nos fuéramos a la chingada, un vocabulario y modos horrible, era la primera vez que llegamos a esa lugar y todo mal ##### Sherlyn Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Ana 21 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No me dejaron la reservación ##### Ana Stayed 1 night in Jul 2024 ### 6/10 Okay #### Daniel 16 Jul 2024 Encontré una cucaracha en mi habitación ##### Daniel Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Jesus 15 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar ##### Jesus Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Nestor Omar 18 May 2024 Disliked: Amenities No se ejecutó el check in, no me dieron hospedaje ##### Nestor Omar Stayed 1 night in May 2024 ### 2/10 Terrible #### Samuel 21 Apr 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio El precio es bajo pero es muy sucio nada que ver con las fotos, el baño esta lleno de hongos le falta mucha higiene, no hay toallas, la alberca solo es agua estancada, tienen una plaga de hormigas, la camarista no limpia al contrario ensucia más, pésimo servicio. ##### Samuel Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Javier 1 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente servicio muy bonito el trato por su personal ##### Javier Stayed 1 night in Mar 2024 ### 6/10 Okay #### nelson 1 Apr 2024 Liked: Amenities, property conditions & facilities Disliked: Staff & service El personal que nos recibió muy chocante y luego se metía en conversaciones sin haberle pedido su opinión, el personal de la noche excelente ##### nelson Stayed 1 night in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - 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