Ratings based on 4,982 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis MN

Classic and Classy Hotel

Posted 26-Feb-2017
Pros: The classic atmosphere and the charming staff.
Location: If you want to shop on The Miracle Mile, this was a great location. Several of the best Museums were a bit a walk.
Staff was incredibly helpful with all our questions. Expert knowledge about the city. Great restaurant tips. Room was small but very comfortable and modern. Loved the staff in the bar.
5out of 5
Recommended
for Everyone
by A verified traveller from McHenry, IL

Posted 24-Feb-2017
Great location - 1 block from Michigan Avenue. The room was very nice, wonderful shower and we could see Lake Michigan from our window. Overall a wonderful hotel in the middle of all that Chicago has to offer.
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Great value

Posted 21-Feb-2017
Small room but comfortable bed. We didn't care about the room size as we were always out. Hotel was nice overall and in an awesome location. Nice little piano bar with music added to the charm. Will go again.
5out of 5
by A verified traveller

Very quiet, which was nice.

Posted 21-Feb-2017
Older hotel, but it met our needs. Our room would not cool off the first night, so I asked the desk what the trick was. It was in the 50's and 60's in February and they aren't equipped to flip from cold to hot. We had to sleep with the window open one night, but luckily our room was not on the street side. The bar closes too early. This place is incredibly overstaffed. They could easily run it on less people. We tried something different and this was it. Sorry, headed back to the Hyatt.
3out of 5
Recommended
for Everyone
by A verified traveller from Long Beach

2 night stay

Posted 21-Feb-2017
The hotel staff is great. The room I stayed was so so at best. Small and the shower and bathroom had a weird design. Other then that it's a nice hotel. Also, when booking the room I read where one individual complained how the hotel incident charge stayed on his card for a few days. I did not think much about it at the time but I noticed the charges are still pending on mine and it's been a few days. I did not charge anything so thought it would have come off by now
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Very nice hotel friendly staff. Old world charm. Close to everything you what to see and do downtown Chicago
5out of 5
Recommended
for Everyone
by A verified traveller from calgary

Best Hotel in Chicago

Posted 16-Feb-2017
Perfect location. Best Martini bar in the world. Small enough to be quaint but yet so refined and very nice rooms.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2017
Loved the location! So close & convenient to restaurants & shops. Rooms were very comfortable.
Comment from Hotel Management
15-Feb-2017 by Marcus, Hotel Management
Thank you so much for your feed back we really appreciate it and hope you decide to return to us when plans bring you back to the area. Thank you again!!
4out of 5
Recommended
for Everyone
by A verified traveller from CHICAGO

Posted 07-Feb-2017
HOTEL STAFF WAS CURTEOUS ROOM WAS CLEAN AND ACCESS WAS REALLY GOOD CLOSE TO HANCOCK BUILDING AND NOT TOO FAR FROM NAVY PIER IT WAS GREAT
Comment from Hotel Management
15-Feb-2017 by Marcus, Hotel Management
Thank you so much for your feed back we really appreciate it and hope you decide to return to us when plans bring you back to the area. Thank you again!!
3out of 5
Recommended
for Everyone
by A verified traveller

Downtown amazing

Posted 31-Jan-2017
Everything was fine until the next morning when as we were getting ready to leave and double checking we had everything my daughter found two uses condoms under her bed. We told the hotel staff but as of today they have not even emailed an apology