Ratings based on 5,664 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Quick Trip

Posted 23-Apr-2018
I was barely in the hotel room unless I had to sleep or get showered. Worked for what I needed- nice warm rooms during the winter! Maybe fluffier pillows.
4 out of 5
Recommended
for Everyone
by A verified traveller from Downtown chicago

The expierence

Posted 22-Apr-2018
It was a good experience the fridge was stocked but the prices are ridiculous. But other than thst it was nice.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Nice hotel close to sightseeing

Posted 21-Apr-2018
Loved that it was around the corner from the John Hancock tower.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

GREAT LOCATION

Posted 17-Apr-2018
Pros: Location and value
Cons: Clean the windows and add hooks in the bathroom when you have more than 1 guestpoer room
Location: theater (Broadway Playhouse) close by as well as great restaurants, shopping. Ease of access to museums, river cruises, and other sites.
Easy to get everywhere. Close to busses and not far from the Red line train. Staff helpful. Martini bar staff excellent as well as the martini's If I have a criticism. .the windows in our room were filty and we could barely see out of them. 1 towel hook in the bathroom? Strange when you have 2 people and no ability to hang a wash cloth or hand towel if there are 2 guests Also no literature in the room about the restaurant . We had to ask each location about availablityof food either take out or eat in. Cannot say enough positive about the staff. Friendly, helpful, pleasant, polite. Just super! Overall we had a great and comfortable stay despite the awful weaher
2 out of 5
by A verified traveller

Looks great, great location, but lacking in other

Posted 12-Apr-2018
Initially (on the 1st day when checking in) we had no issues with the hotel. Everyday for the next 3 days was over the top ridiculous. The stoppers in the bath/jetted tub would not seal correctly even after we talked to the hotel, couldn't get the heating to work correctly even after the hotel attempted to set it for us (55-59 degrees everyday or 85). We requested firm pillows (got flat ones), requested an additional comforter because the pull out sofa bed had no sheets, blankets or comforters (not even in the closet where we found an empty bag). Our room was services (beds made, etc), but dirty towels we left on floor of the tub to be replaced were taken and no new clean towels were given. There is no fan in the bathroom, so you can not use the jetted tub with the door closed. No info. letting you know not to do that. We had a layer of moisture on everything in the bathroom within a few minutes, even the toilet paper was wet and unusable until it dried, then it stuck together. The light was out in the closet and above the bed. We understand some things like the lights go out, but when we tell someone about them, nothing happens. They didn't give us our breakfast vouchers when we checked in and both times we were at the front desk talking about the vouchers it was like pulling teeth for them to explain how they worked. The vouchers were something we paid for additionally and after the first day, we opted to eat elsewhere. Beautiful hotel, great location, but lacking.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Hotel Downtown

Posted 10-Apr-2018
The hotel was kept pretty quiet and clean, and we had no problems with noise with our neighbours, hallway noise, etc. Service was good, and check-in & check-out was pretty quick. When we require something, usually they would provide it in a reasonable amount of time. I can't speak to its food nor bar as we have decided to walk around downtown for local food. The downside would be that the hotel did not have a wide variety of amenities, but overall I had a good experience at the hotel.
3 out of 5
by A verified traveller

Good but...

Posted 07-Apr-2018
Some staff such as the storage attendant Craig were great they went really the extra mile. The rest really unhappy. Room ok. Tv not working and I have some doubts about the cleanliness
4 out of 5
by A verified traveller

Posted 06-Apr-2018
NO PARKING INCLUDED . IT WAS REALLY REALLY DISAPPOINTING . NO BREAKFAST INCLUDED
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Great hotel on prime spot

Posted 04-Apr-2018
Friendly hotel, on prime spot for shopping and sightseeing. Great staff, great service..
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2018
Location was perfect. Staff was very friendly and helpful. The room was clean and quiet.