Looks great, great location, but lacking in other
Initially (on the 1st day when checking in) we had no issues with the hotel. Everyday for the next 3 days was over the top ridiculous. The stoppers in the bath/jetted tub would not seal correctly even after we talked to the hotel, couldn't get the heating to work correctly even after the hotel attempted to set it for us (55-59 degrees everyday or 85). We requested firm pillows (got flat ones), requested an additional comforter because the pull out sofa bed had no sheets, blankets or comforters (not even in the closet where we found an empty bag). Our room was services (beds made, etc), but dirty towels we left on floor of the tub to be replaced were taken and no new clean towels were given. There is no fan in the bathroom, so you can not use the jetted tub with the door closed. No info. letting you know not to do that. We had a layer of moisture on everything in the bathroom within a few minutes, even the toilet paper was wet and unusable until it dried, then it stuck together. The light was out in the closet and above the bed. We understand some things like the lights go out, but when we tell someone about them, nothing happens. They didn't give us our breakfast vouchers when we checked in and both times we were at the front desk talking about the vouchers it was like pulling teeth for them to explain how they worked. The vouchers were something we paid for additionally and after the first day, we opted to eat elsewhere. Beautiful hotel, great location, but lacking.