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Reviews of DoubleTree by Hilton Lisle Naperville

4 out of 5
DoubleTree by Hilton Lisle Naperville
3003 Corporate West Dr, Naperville, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1002 reviews" "
Rating 8 - Good. 285 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Derek, Rochester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fridge or micro No breakfast unless pay
Stayed 1 night in May 2024

4/10 Poor

Nadya

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Multiple people were staying here for a wedding and everyone pretty much had the same story. The hotel sofa sleeper were broken and no extra blankets in room. The pool water was green and not enough pool towels and every time we asked for additional item the response was housekeep is gone for the day tomorrow we will get that for you and nothing. The people were nice in telling you no and how things were out of their control. You would think that we all booked our room at the last minute and no one expected all these guest.
Stayed 2 nights in May 2024

10/10 Excellent

Ann

Travelled with group
Liked: Amenities
They went above and beyond to help me to cook a meal for me because of my special needs I have with food allergies it was great. The food was excellent quality was great The room was clean the service was great
Stayed 1 night in May 2024

8/10 Good

Leah

Travelled with partner
Liked: Amenities
Needs updated
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Its a bit outdated but besides that nice
Stayed 2 nights in May 2024

10/10 Excellent

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Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people nice place. Food and drinks were fantastic.
Stayed 1 night in May 2024

8/10 Good

Scott, Evansville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in May 2024

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Tryed to take my money and i never even checkeð in i just book a reservation luckily i never added money to my card
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice … free breakfast is the only thing I would ask for next time lol
Stayed 3 nights in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room
Stayed 2 nights in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Sheena

Disliked: Cleanliness, property conditions & facilities
Poorly maintained and very dated
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool and staff
Stayed 1 night in May 2024

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Gulrukh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I didn't think it was clean. The toilet didn't have an exhaust fan and was right next to the coffee machine. I found it really gross and then one of the lights didn't work and the phone didn't work either. When I told the front desk nobody took it seriously. I had to pay $32.50 for the breakfast and they didn't even have much choice other than eggs and pork sausage. They had no other choice. The next day the room service was done. They just threw my things away without my permission. My shampoo, shower gel and facial cleanser was packed in a bag, they just threw it away and the room wasn't properly cleaned. I'm very disappointed and wouldn't recommend it to anyone.
Stayed 2 nights in Apr 2024

6/10 Okay

Cheri

Travelled with family
Liked: Cleanliness, staff & service
The hot tub was out of service and this was one of the main reasons we stayed here. I would have liked for this to have been shared on the website. We specifically searched properties with this amenity for a reason. The meal tickets for breakfast Buffett was great and quick. The property appears to be older but the bathrooms were in great condition. We did find the doors a bit thin as there was a team staying in hotel and it was a bit noisy. But the staff was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alyssa, Hoffman Estates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great sadly the hot tub was out of order!
Stayed 2 nights in Apr 2024

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Cleanliness and pretty easy to check-in and checkout
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No lights in parking lot. Room phone didn’t work. Recent uncleaned stain on wall. Very disappointing stay and will never go back. Had there been more time I’d asked for my money back.
Stayed 1 night in Apr 2024

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, just needed a refrigerator and microwave in the rooms.
Stayed 2 nights in Mar 2024

6/10 Okay

Brittany

Travelled with family
Staff was nice. Hotel decor/design was very dated. No fridge in the rooms which was not helpful.
Stayed 2 nights in Apr 2024

8/10 Good

rupa

Travelled with partner
The room was clean and pleasant. Would like to have had a small refrigerator or microwave in the room. Also it would be nice to include a simple breakfast as part of the package!
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Stayed 1 night in Apr 2024

6/10 Okay

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a fine area and hotel. Nothing out of the ordinary. Safe area, friendly people, and clean.
Stayed 2 nights in Apr 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
las persona que limpia el cualto en ban muy temprano alimpiar
Stayed 1 night in Apr 2024

10/10 Excellent

Richelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well cared for and the staff friendly.
Stayed 1 night in Apr 2024

6/10 Okay

ZACHARY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great area. Property and building clean but felt like I stepped back into 1990’s holiday in.
Stayed 1 night in Apr 2024

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookie you get up front is amazing lol but overall, very nice place. Very comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

deo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

8/10 Good

Trina

Travelled with partner
Liked: Cleanliness, staff & service
The property was very clean however the rooms are outdated.
Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa, Hoffman Estates

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant day. It’s my second time staying
Stayed 1 night in Jan 2024

8/10 Good

Wei

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very quiet and the bed was very comfortable. The building is a bit old now.
Stayed 2 nights in Mar 2024

4/10 Poor

Ahliah

Very old hotel
Stayed 7 nights in Mar 2024

10/10 Excellent

richard

Stayed 3 nights in Mar 2024

6/10 Okay

Reniesha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking was far from door.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ray Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Grace

Business traveller
Liked: Cleanliness, staff & service
Not much parking in front of hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Ervin

Disliked: Cleanliness, property conditions & facilities
it smell very moldy
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean
Stayed 4 nights in Mar 2024

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service
No fridge or microwave in the room. Other than that, great price and wonderful staff.
Stayed 2 nights in Mar 2024

8/10 Good

Gokhan, Naperville

Stayed 1 night in Mar 2024

8/10 Good

Yi

Travelled with partner
Liked: Cleanliness
Price is good. Room is clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially Raymond
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on 15 Mar 2024
Thank you for taking the time to review your stay with us. I hope that we will see you again in the near future.

8/10 Good

Sheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place wasn't busy at all so it was quiet. I called 2 days ahead to make sure the pool and hot tub were working and they confirmed it was, but the hot tub wasn't working when we checked in. It may have just broken the day before. I don't know. Unfortunately, there is nothing within walking distance so you will have to get a ride wherever you want to go. The restaurant is on site but kinda pricey. Pool was nice and at a decent temperature. They have a nice workout room. Room was nice and clean. Overall for the price it was very nice but just nothing within walking distance from there.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff including restaurant and bar
Stayed 2 nights in Mar 2024
Response from Steve on 15 Mar 2024
Thank you for taking the time to review your stay with us. I hope that we will see you again in the near future.