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"Rooms were cleaned to an extremely high standard. WiFi worked well enough for my needs. Was only watching YouTube whilst relaxing in the evening . Wouldn't know what it would be like if i had to use it during the day for work. Breakfast was very nice. Not the most amazing selection but food items were replenished before they completely ran out and tables were cleared and cleaned very quickly "

"Good room -very clean . Nice to have a canal view .The Spa pool was fabulous. The hotel felt quite basic however for a 4 star hotel . No room service food available .No basic toiletries like soap/ shower gel or shampoo provided. There was no relaxing lounge area with sofas to sit in & enjoy -just a bar area with tv that was quite noisy . The staff were all very welcoming & friendly however . The hotel is in a good location-well positioned for walking into Chester’s city centre . "

"Lovely hotel staff friendly and helpful would recommend "

"Last minute trip so I can't complain about the price however, this is a very below average hotel. Needs some good TLC. Bathroom was usable but very run down and unserviced. Room was very hot overnight with windows that open around 20cm (however fans provided but no plugs next to the bed). We had dead wildlife hanging on the bird net outside our window on the 2nd floor. Overall it was a bed for the night but we won't be returning here anytime soon. Avoid for the time being and spring for The Grosvenor."

"Breakfast was warm but never hot."

"Ideal position for a stop en-route north. Easy parking for my motorcycle. Breakfast really good. Staff amazing"

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"Checking in was straightforward and welcoming, receptionists were friendly and helpful. The hotel was clean, fresh and airy. Great facilities and the food was excellent."

"The room was spacious, large beds, ensuites and a lovely big living space. The lighting was a bit dim, more lamps would be good. Small things didnt work well, ie, no bedside lights, front door wouldnt lock (except for the yale), a bulb was out, we scouldnt get the phone to reception to work and wifi didnt work either. Some of the blinds need fixing too. However, lovely linen, comfy beds, great location and quiet. "