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Holiday Inn Express Suites - Charlottetown Hotels
Rating: 2.5 Stars
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Holiday Inn Express Suites

200 Capital Drive, Charlottetown - Map
"Problems With the Booking"
First, we really enjoyed the hotel. The room, the breakfast, the location, and the facilities were just fine. However, we had a fairly major issue with the booking. We booked more than three months in advance through Expedia and paid the room in full on the day of the booking. Then about ten days prior to our arrival we received notification from Expedia that the hotel had cancelled our reservation because they needed the room. This news set off a flurry of emails and phone calls to Expedia and the hotel. According to an individual in reservations at the hotel we were bumped because a big bus tour needed the room and they (the hotel) needed to placate the bus company as opposed to honoring the Expedia reservation. Upon further discussion with Expedia who also contacted the hotel, the reservation was still confirmed. Who to believe? Fast forward to the day of arrival - the reservation was fine - no problem checking in. What was all that about? I spent about five hours trying to straighten this all out. What did I learn? Apparently hotels can cancel an Expedia reservation since, according to the individual in reservations from the hotel, they don't get the money from Expedia til after you have finished your stay. Don't know if this is true. Also, a customer who has prepaid can't cancel a reservation even in a frustrating case like this. And, finally, Expedia will do it can to support its customers.
Traveller from RD
This family-friendly Charlottetown hotel is within 1 mi (2 km) of Charlottetown Mall and That Fun Place. Confederation Court …More

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