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forth time at this hotel. always excellent service

The hotel is conveniently located a short walk (15 mins or so) from the train station. The hotel is only a few minutes away from many Riverside restaurants. The surrounding area is quiet and relaxing. The staff were polite and kind. The hotel and room is everything I expected it to be. The 19th century style decor is quaint and offers a pleasant change from what one usually experiences in a hotel. I would recommend this hotel to family and friends.

Best location

The hotel was exactly what I expected and the staff were super helpful when I was in a crisis, going out of their way to help me

A very special hotel with a very beautiful spa and a very good breakfast.

Everything about the stay was pleasurable, location, historic importance of the hotel and surroundings. Hope to return

The only minor criticism is that the wardrobe hanging space was too small, and no tea/coffee facilities in the room. Otherwise, a great hotel and the hotel's restaurants were also very good, as was the breakfast. It is located quite a way outside the city centre, but is right on the lake and the boat stops right outside. We had a car and easily drove into the city, parking is fairly reasonably priced.

Our short weekend stay in Zurich was wet so the lounge facility with free tea and coffee was welcome. Perfectly located in quaint street behind the GrossMunster, close to bars restaurants and shops. Hotel was clean with large rooms and good heating. We liked the separated toilet and bathroom. Huge bed, small wardrobe/hanging space. Lovely staff from reception to housekeeping.

This hotel surpassed all expectations. The Mountain View room took our breath away and the entire hotel was spotless, yet cosy, and every little detail had been thought of. But none of this compares to the standard of every single staff member we met. Everybody was so friendly and helpful, and nothing was too much bother. Exceptional service.

Well appointed clean room, pleasant staff and good breakfast.

Close to railway station and centre of the city. Comfortable room, recently upgraded. Excellent breakfast.

We were able to use a pass issued by the hotel giving 50% off the cable cars and free museum entry which was great. Beautiful view of the alps from our room.