Search Hotels by Best Western in Central New York State from £77

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"Good"

"Room was very clean, staff were friendly."

"The property itself was not clean. The helpfulness of the staff varied greatly from one person to the next. But, none of the 3 people behind the counter I spoke to about the man who walked his dog outside the front sliding doors and let it pee right on the rubber door mat, cleaned it. Simply getting a bucket of water or using a hose would have sufficed but they did nothing. One of the workers told me he does that all of the time and shook her head. It was just gross and knowing it was there, we thought about it every time we went in or out of the building. As far as the room went, it was okay but the bathroom was way too small and the carpets throughout the place (room and hallways) needed a deep cleaning but probably just replaced. The whole place is due for an update. The free breakfast which was barely serviceable and was probably the best feature of the place. I wish I would have spent a few extra bucks for the Courtyard down the road because there was nothing that screamed or even whispered "quality" here."

"Everything was excellent..even the pool and hot tub"

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."

"Excellent selection for breakfast. Room was clean and bed was very comfortable."

"Always stay here when visiting family. Breakfast is better than many others (although admittedly always same - eggs, sausage, potatoes, but fixed very well). Bacon and eggs other than scrambled eggs (i.e. eggs to make breakfast sandwich) would be nice. Staff was friendly."

"Our room was very clean, the staff was nice & it was located in a convenient spot (easy on/off the interstate). Breakfast was basic, but good for what it was. The waffles were good. They kept the breakfast area clean & well stocked. Also, there was plenty of parking."