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Brilliant staff. Great service

We started here three times and felt as if we were coming home each time. The staff were great and made every effort including booking taxis and helping get our preferred room choice. My only compliant is so small - but, as a vegetarian I was unable to enjoy their apparently delicious scrambled eggs as they were put in the same container as the meat. I have not encountered this anywhere else so mentioning it in the hope it might get changed for others.

Fantastic hotel. Simple as that.

A little Gem in Santiago. Really enjoyed our stay.

I had a great stay at Castillo Rojo, the stuff is very helpful and welcoming, the building is charming and very clean.

Stunning hotel in a lovely area of Santiago. Our room was spotless and the restaurant food was delicious. Loved the swimming pool to relax by after a day exploring. The front desk staff were also super helpful. Highly recommended.

My wife and I have stayed in this hotel several times over the years and after 5 years or so we find it unchanged in the positive sense. Very accommodating staff, and all the services very accessible. We stayed on the 18th floor which has access to the upstairs lounge. All very nice.

A haven of peace and tranquility. It was a real privilege to be here. The traditional building has been beautifully restored with very interesting internal decor. The staff are super-helpful. Thank you, Matildas, for 2 memorable visits.

I’m frequent traveller where I spend much time in hotel stays, and this hotel is one of those I will definitely go back to again Service, location and the help of staff is amazing

The hotel was extremely comfortable - lots of places to sit and chill inside and outside if you wanted to rest from walking up and down those hills! Located near many good restaurants and local art and craft shops. The staff were very friendly and helpful in booking restaurants and providing tips for places to visit. This was more expensive than some hotels we looked at, but we thought it was well worth the price. Valparaiso can be tiring (all those hills in the heat!) and this was a welcome...

Excellent