Title: Express Inn - Cebu Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Express Inn - Cebu Hotel Hotel with free parking, 4-minute walk to SM City Cebu ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/bee415fb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/e8441960.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/9f39e95f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/8b32d262.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room | Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/e9fe0007.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to SM City Cebu and Ayala Center, Express Inn - Cebu Hotel provides amenities such as a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. 6.0 ## Popular amenities - Room service - Housekeeping - Parking included - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=5502951&PinnedHotelID=5502951&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Superior Twin Room | Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/686ef4f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Soundproofed Air conditioning LCD TV Private bathroom Rainfall showerhead Cable channels Daily housekeeping Desk - 183 sq ft - Sleeps 2 - 2 Single Beds ![Superior Double Room | Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/6000000/5510000/5503000/5502951/1036333c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning LCD TV Private bathroom Rainfall showerhead Cable channels Daily housekeeping - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCebu-Hotels-Express-Inn-Cebu-Hotel.h5502951.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCebu-Hotels-Express-Inn-Cebu-Hotel.h5502951.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.31441%2C123.91517&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1mzfpMehWpBN6fz0dPeFCpozSeM=) M.J. Cuenco Avenue, Mabolo, Cebu City, Cebu, 6000 #### What's nearby - SM City Cebu - 5 min walk - 0.3 miles - Cebu Business Park - 15 min walk - 0.8 miles - Robinsons Galleria Cebu - 15 min walk - 0.8 miles - Ayala Center - 16 min walk - 0.9 miles - Waterfront Cebu City Casino - 2 min drive - 1.2 miles #### Getting around - Cebu (CEB-Mactan - Cebu Intl.) - 32 min drive #### Restaurants - ‪Jollibee - ‬7 min walk - ‪KFC - ‬7 min walk - ‪Andok's - ‬1 min walk - ‪Zubuchon - ‬7 min walk - ‪Luy's Classic Tea House - ‬7 min walk ## About this property ### Express Inn - Cebu Hotel Hotel near SM City Cebu Close to Ayala Center, Express Inn - Cebu Hotel provides amenities such as a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. Other perks include: - Free self-parking - A lift, luggage storage and a front desk safe - A 24-hour front desk, ATM/banking services and smoke-free property Room features All 84 rooms include comforts such as air conditioning, as well as perks such as free WiFi and sound-insulated walls. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - 24-inch LCD TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/18000000/17410000/17407800/17407766/4b829986.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mabolo Royal Hotel Mabolo - Parking included - Free WiFi - Restaurant - Air conditioning 7.4 Good 192 reviews £20 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=17407766&PinnedHotelID=17407766&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727700/73727642/50e17282.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Cebu City by IHG Hipodromo - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 717 reviews £79 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=73727642&PinnedHotelID=73727642&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/10000000/9070000/9067400/9067342/b660dcde.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bayfront Hotel Cebu - North Reclamation Mabolo - Breakfast included - Parking included - Free WiFi - Restaurant 8.2 Very good 1,005 reviews £34 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=9067342&PinnedHotelID=9067342&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4700000/4692000/4691936/8d40863b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Red Planet Cebu Camputhaw - Parking included - Free WiFi - Air conditioning - 24/7 front desk 8.0 Very good 1,007 reviews £24 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=4691936&PinnedHotelID=4691936&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/85000000/84550000/84544800/84544781/w1396h656x0y0-95f1f9e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bayfront Hotel Cebu - Capitol Site Capitol Site - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 168 reviews £47 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=84544781&PinnedHotelID=84544781&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/28000000/27080000/27076500/27076409/e4005826.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Express Inn - Osmeña Downtown Cebu - Pool - Parking included - Free WiFi - Restaurant 6.0 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=27076409&PinnedHotelID=27076409&HadPinnedHotel=true®ionId=-1&adults=2) ![Golden Prince Suite (Tower 2) | In-room safe, desk, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/7000000/6100000/6092300/6092266/97bddaab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Prince Hotel and Suites Camputhaw - Spa - Parking included - Free WiFi - Restaurant 8.0 Very good 310 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=6092266&PinnedHotelID=6092266&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Room, Multiple Beds | Laptop workspace, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/39000000/38330000/38320900/38320812/20d0c696.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yello! Hotel Lahug - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 68 reviews £28 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=38320812&PinnedHotelID=38320812&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/88000000/87300000/87293100/87293025/4444b8d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hop Inn Hotel Cebu City Hipodromo - Parking included - Free WiFi - Air conditioning - Laundry 9.0 Wonderful 195 reviews £24 includes taxes & fees 29 Dec - 30 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=87293025&PinnedHotelID=87293025&HadPinnedHotel=true®ionId=-1&adults=2) ![Shopping centre](https://images.trvl-media.com/lodging/46000000/45540000/45534400/45534333/a07ba56c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Seda Central Bloc Cebu Lahug - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 298 reviews £72 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=45534333&PinnedHotelID=45534333&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - A restaurant ### Restaurants on site - Sammys Cafe ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 8 floors - Built in 2011 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shower - Toothbrush and toothpaste - Towels provided ### Entertainment - 24-inch LCD TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning - Free daily newspapers - Free local calls - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 12:30 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Express Cebu Express Inn Cebu Express Inn Cebu Hotel Express Inn Hotel Express Inn Cebu Hotel Express Inn - Cebu Hotel Hotel Express Inn - Cebu Hotel Cebu City Express Inn - Cebu Hotel Hotel Cebu City ## Frequently asked questions ### Is Express Inn - Cebu Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Express Inn - Cebu Hotel? > Self-parking is free at this property. ### What time is check-in at Express Inn - Cebu Hotel? > Check-in start time: 2:00 PM; check-in end time: anytime. ### What time is check-out at Express Inn - Cebu Hotel? > Checkout is at 12:30 PM. ### Where is Express Inn - Cebu Hotel located? > Located in Mabolo, this hotel is within 1 mi (2 km) of SM City Cebu and Ayala Center. Carmelite Monastery and Robinsons Galleria Cebu are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Express Inn - Cebu Hotel Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.0 Location ### 6.6 Staff & service ### 4.6 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 14 8 - Good 41 6 - Okay 35 4 - Poor 26 2 - Terrible 24 ### 2/10 Terrible #### Roselyn 13 Oct 2023 Disliked: Cleanliness, amenities, property conditions & facilities toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up. ##### Roselyn Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Verified traveller 22 Feb 2023 Disliked: Cleanliness, staff & service This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable. ##### Verified traveller Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Sherry Ann 31 Oct 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu ##### Sherry Ann Stayed 1 night in Oct 2022 ### 2/10 Terrible #### Elizabeth 8 Sept 2024 Disliked: Staff & service, amenities, property conditions & facilities They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund. ##### Elizabeth Stayed 2 nights in Sep 2024 ### 4/10 Poor #### ian francis 5 Oct 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### hotel's only strong point: hot shower 1\. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room. ![](https://a.travel-assets.com/ugc/hotel-reviews/6F6A4F3EA88C562C89DE7CB245B49680ACB8C61C1664933093504.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A7B73CB5A345941851EC34E782720A83B8C206881664933092156.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AA0A4DF48C3F197D85C35715F3F57A965C1472D81664933092857.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0B5B987DE5C8A889709BC5F27F92A945BE4BCBB01664933092875.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ian francis Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Stéphane 21 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ma pire expérience depuis 10 ans Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus. ##### Stéphane Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Aileen 23 May 2022 Disliked: Cleanliness, amenities, property conditions & facilities It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it. ##### Aileen Stayed 2 nights in May 2022 ### 10/10 Excellent #### HERMINIA VERA ALITA 14 May 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Very good Nice ##### HERMINIA VERA ALITA Stayed 2 nights in May 2022 ### 8/10 Good #### Randy 2 Apr 2022 Liked: Cleanliness, staff & service #### Cold shower The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold. ##### Randy Stayed 1 night in Mar 2022 ### 2/10 Terrible #### Dirk 14 Mar 2022 Disliked: Staff & service, amenities I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results. ##### Dirk Stayed 1 night in Mar 2022 ### 2/10 Terrible #### Verified traveller 20 Mar 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel. ##### Verified traveller Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Verified traveller 29 Apr 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover. ##### Verified traveller Stayed 1 night in Apr 2019 ### 4/10 Poor #### Verified traveller 22 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort No hot shower and traffic noise is terrible. The location is good, food was alright. ##### Verified traveller Stayed 2 nights in Jan 2019 ### 2/10 Terrible #### Verified traveller 12 Aug 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### No Air-conditioning, management unsympathetic As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that. ##### Verified traveller Stayed 3 nights in Jul 2018 ### 2/10 Terrible #### Verified traveller 11 Jul 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cockroach in the Room We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms. ##### Verified traveller Stayed 1 night in Jul 2018 ### 6/10 Okay #### Verified traveller 6 Jun 2018 Disliked: Cleanliness, staff & service, room comfort #### 場所良し、部屋は微妙 場所は良くSMモールまで歩いていけます。隣にはコンビニ的な店もあります。 値段が安いので部屋はそれほど良くはないです。 一番気になったのは毎日ゴキブリが出たことです。もう泊まらないです。 ##### Verified traveller Stayed 3 nights in May 2018 ### 8/10 Good #### RICA 30 May 2018 Liked: Cleanliness, room comfort the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation ##### RICA Stayed 1 night in May 2018 ### 8/10 Good #### Stéphane 2 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Hôtel correct, personnel sympa Hôtel plutôt bien placé, à 10 minutes à pied de SM, tout ce qu'il faut autour (restos, jeepney...) le personnel est sympathique, à l'écoute. L'hôtel est dans l'ensemble propre. Petit problème avec le lit, il était bancal mais le mobilier se faisant vieux, c'est normal... Chambre côté rue très bruyante... Mais pour le prix on ne peut pas trop en demander ##### Stéphane ### 6/10 Okay #### Verified traveller 22 Jan 2018 Liked: Staff & service Disliked: Property conditions & facilities #### Relativt billigt, men det finns bättre alternative Hotellets skick är sämre än bilderna förmedlar. Frukosten är inte ens värt mödan att gå till restaurangen för. Består av två skivor vitt bröd, ägg och du får välja mellan ett glas utspätt juice eller en kopp snabbkaffe... Badrummet känns inte alls fräscht. Varmt och svettigt i korridorer och hissen... Men personalen i receptionen är fantastikt vänliga och hjälpsamma i övrigt! Hotellet har förfallit avsevärt sedan mitt förra besök för ca 4 år sedan... ##### Verified traveller Stayed 3 nights in Dec 2017 ### 8/10 Good #### Kurt 8 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good first night hotel This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu. ##### Kurt Stayed 1 night in Dec 2017 ### 4/10 Poor #### Matt, Orlando, Fl 7 Jan 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Express-ly a shower/sleep facility Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit. ##### Matt Stayed 15 nights in Dec 2017 ### 8/10 Good #### Verified traveller 29 Nov 2017 Liked: Cleanliness, property conditions & facilities #### Hotel close to SM City mall Hotel located 10 minutes walking from SM City Mall, where is also a jeepney terminal and MyBus terminal. Mybus goes to the airport for 25 PHP in 20 minutes if no traffic jam. Rooms are clean, OK size with very small windows. Breakfast standard served from 6 am. Staff too formal and some procedures like breakfast vouchers too complicated. ##### Verified traveller Stayed 3 nights in Nov 2017 ### 10/10 Excellent #### Verified traveller 23 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort nice ##### Verified traveller Stayed 1 night in Apr 2017 ### 10/10 Excellent #### Verified traveller 23 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 交通便利，附近有SM商场，楼下有便利店、ATM机，住的是临街的客房，晚上街边的车声比较吵，直到凌晨2、3点都有挺多车的，睡眠不好的可以在预定时留言给酒店前台要求不安排住临街的房间。 ##### Verified traveller Stayed 1 night in Apr 2017 ### 8/10 Good #### Verified traveller 31 Jul 2017 #### Express Inn Mabolo review Check-in was good. However, staying in the room was a bit uncomfortable since we saw a cockroach inside and the remote control for the tv wasn't working. The bed sheets looked like they weren't changed. We could hear noises outside the window. We didn't get complimentary slippers. Good thing we brought ours.The toilet rooms exhaust fan wasn't working. But maybe it was just our room. On the good side, they did have hot and cold shower and the place was a walking distance to the mall and pharmacy. ##### Verified traveller Stayed 1 night in Jul 2017 ## Expedia's Latest Trends ### Hotels > [Urban Valley Resort](https://www.expedia.co.uk/San-Gwann-Hotels-Urban-Valley-Resort.h22681365.Hotel-Information) > > [MIJE Marais - Hostel](https://www.expedia.co.uk/Paris-Hotels-MIJE-Marais.h9618721.Hotel-Information) > > [All-Inclusive Hotels in Salalah](https://www.expedia.co.uk/Salalah-Hotels-All-Inclusive-Hotel.0-0-d6132442-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotel Club - Sorrento](https://www.expedia.co.uk/SantAgnello-Hotels-Hotel-Club-Sorrento.h1243624.Hotel-Information) > > [Hotels in Amsterdam](https://www.expedia.co.uk/Amsterdam-Hotels.d178229.Travel-Guide-Hotels) > > [NH Hotel Porto Jardim](https://www.expedia.co.uk/Porto-Hotels-NH-Hotel-Porto-Jardim.h35155861.Hotel-Information) > > [Hard Rock Hotel Maldives](https://www.expedia.co.uk/Emboodhoo-Lagoon-Hotels-Hard-Rock-Hotel-Maldives.h31994718.Hotel-Information) > > [Gayana Marine Resort](https://www.expedia.co.uk/Kota-Kinabalu-Hotels-Gayana-Marine-Resort.h2322305.Hotel-Information) > > [The Sands Hotel](https://www.expedia.co.uk/Paignton-Hotels-The-Sands-Hotel.h46546795.Hotel-Information) > > [Toxotis Hotel](https://www.expedia.co.uk/Larnaca-Hotels-Toxotis-Hotel-Apartments.h65375551.Hotel-Information) > > [Holiday Inn Express Strathclyde Park M74 JCT 5 by IHG](https://www.expedia.co.uk/Glasgow-Hotels-Holiday-Inn-Express-Strathclyde-Park-M74-JCT-5.h906464.Hotel-Information) > > [Spa Hotels in Sevenoaks](https://www.expedia.co.uk/Sevenoaks-Hotels-Spa-Hotels.0-0-d5681-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotel Emblem San Francisco](https://www.expedia.co.uk/San-Francisco-Hotels-Hotel-Emblem-San-Francisco.h660.Hotel-Information) > > [Waterfront Cebu City Hotel & Casino](https://www.expedia.co.uk/Cebu-Hotels-Waterfront-Cebu-City-Hotel-Casino.h542002.Hotel-Information) > > [Dusit Thani Mactan Cebu Resort](https://www.expedia.co.uk/Lapu-Lapu-Hotels-Dusit-Thani-Mactan-Cebu-Resort.h34945712.Hotel-Information) > > [Melia Hotels in Málaga](https://www.expedia.co.uk/Malaga-Hotels-Melia.0-0-d312--bMelia.Travel-Guide-Filter-Hotels) > > [Hotels in Saona Island](https://www.expedia.co.uk/Saona-Island-Hotels.d6072777.Travel-Guide-Hotels) ### Flights > [Flights from Seeduwa - Katunayake (CMB) to Melbourne (MEL)](https://www.expedia.co.uk/lp/flights/cmb/mel/colombo-to-melbourne) > > [Virgin Atlantic Tel Aviv (TLV) to London (LHR) flights](https://www.expedia.co.uk/lp/flight-routes/virgin-atlantic-from-ben-gurion-to-heathrow/vs/tlv/lhr) > > [Flights from Lahore (LHE) to Paisley (GLA)](https://www.expedia.co.uk/lp/flights/lhe/gla/lahore-to-glasgow) > > [Flights from Manchester (MAN) to Darwin (DRW)](https://www.expedia.co.uk/lp/flights/man/drw/manchester-to-darwin) > > [Flights from St. Peter (JER) to Faro (FAO)](https://www.expedia.co.uk/lp/flights/jer/fao/jersey-to-faro) ### Cars > [Dollar Rent A Car Car Rentals In Los Angeles Intl](https://www.expedia.co.uk/Dollar-Rent-A-Car-Car-Rentals-In-Los-Angeles-Intl.d5783884-c43.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Upington](https://www.expedia.co.uk/Things-To-Do-In-Upington.d3661.Travel-Guide-Activities) > > [Things to do in Eastbourne Seafront](https://www.expedia.co.uk/Things-To-Do-In-Eastbourne-Seafront.d6249080.Travel-Guide-Activities) ### Packages > [Combloux Holidays](https://www.expedia.co.uk/Combloux.d6023720.Holidays-City-Breaks)