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Reviews of Homewood Suites by Hilton Cathedral City Palm Springs

3 out of 5
Homewood Suites by Hilton Cathedral City Palm Springs
67711 30th Ave, Cathedral City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 228 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and proximity to airport. Check in was simple and fast and the check in staff were very polite and efficient
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you for your feedback!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for your feedback!

8/10 Good

steven

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for your feedback!

8/10 Good

Setha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, air conditioner too loud looks like a generator inside the room😔
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback!

6/10 Okay

Debbie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 10 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you for your feedback!

6/10 Okay

Elena

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We recently stayed at Home Suites and liked clean rooms, amenities and location. However, the check-in process was unfortunately quite frustrating. The staff member at the front desk seemed overwhelmed and short with all the guests. While we understand being short-staffed can be challenging, her passive-aggressive tone and lack of assistance were disappointing. In our case, she refused to check in my husband even though the reservation was under my name. This caused unnecessary stress, especially since we had a 1 year old child with us. It would have been much more helpful if she had offered solutions, like explaining alternative check-in options. Despite this experience, we did enjoy our stay. However, some improvements in customer service training, especially regarding handling busy periods and communication, would be beneficial.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback and we will review this with the associate in question. Please accept our apologies for the inconvenience caused.

8/10 Good

JONATHAN, WHITLEY BAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money but isolated location
Stayed 5 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback!

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean, safe and comfortable. Can't ask for much more. Breakfasts were good and the entire property is well maintained. We stayed for a week and thoroughly enjoyed it. Would recommend it to anyone and will stay there again if in the area.
Stayed 7 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Thank you for your feedback!

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The property was clean, safe and quiet. Breakfast quality could improve.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

JASMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Robert, Phoenix

Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for your feedback!

10/10 Excellent

Cary

Travelled with partner
We appreciated the kitchenette in the room as we made a little dinner for ourselves and of course also appreciated the wonderful breakfast in the morning before heading off for a long flight home. Very friendly and competent staff
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property with beautiful views of the mountains. The service was excellent, beds comfortable and the included breakfast exceeded our expectations. It is not near any restaurants so best for those coming by car. There was no shade at the pool but I expect maybe umbrellas were taken down in anticipation of wind. All in all a comfortable stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Thank you for your feedback!

6/10 Okay

Steven, Eagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was good. However, i am disappointed that the policies of no cleaning of rooms until after 3 nights and the $10 per night parking fee are nothing more than a money grab. Fine, if you don't have the staff to clean rooms, drop the nightly charge for the room. I always tip the cleaning staff, but not on nights where the room isn't cleaned. The parking fee seems unnecessary due to a large parking lot. Give the parking pass to place on the dashboard, but don't charge $10.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for feedback and we're sorry you disagree with our parking fees but we do publicly post them on the website.

10/10 Excellent

Robert, N Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast in the morning and good place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for your feedback!

2/10 Terrible

Cassandra

Response from General Manager on 3 Apr 2024
Can you please share your reasoning for rating us as a 1 because we strive on providing a great customer experience.

10/10 Excellent

Harold, Rolla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely out of the way location away from the interstate and local traffic. Very nice!
Stayed 1 night in Apr 2024
Response from General Manager on 2 Apr 2024
Thank you for staying with us!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a very nice handicap accessible suite on the first floor. However, a couple things are in need of maintenance: the screws in 1 bracket of the shower seat that folds against the wall are pulled out of the wall, and the sliding bathroom door closing mechanism malfunctions & I got locked inside the bathroom!!!
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback! We're sorry to hear about some maintenance issues. We will address them immediately and hope to see you on a future stay soon!

10/10 Excellent

Cassandra, PALM SPRINGS

Stayed 7 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unnecessary parking fee but otherwise quite adequate
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for your feedback!

6/10 Okay

Maria, Azusa

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was spacious. The bathroom didn’t meet my expectations. I’m not sure if I was given a handicapped friendly room, but I didn’t have a tub. The bathroom felt like a hospital bathroom. The shower handle I felt was about to break. The beds were uncomfortable, but the room was clean and spacious. The free breakfast was good as well.
Stayed 2 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your feedback with us! We're happy to hear you enjoyed our complimentary breakfast.

10/10 Excellent

Marlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quiet and clean. The king size bed was very comfortable and the bedding was clean and high quality. The breakfast was great. Lots of options and fresh and hot. The location is close enough to just about anything but far enough to stay away from the party crowds. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your 5 star review!!!

10/10 Excellent

Doug

Travelled with family, Travelled with group
Liked: Amenities
Live this place!! We will be back!
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your 5 star review!!!

8/10 Good

Jessica

Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you for your feedback!

10/10 Excellent

Tricia

Stayed 6 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your 5 star review!!!

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Ease of access to Acrisure Arena as well as the many hotels in the surrounding area. First time in the Palm Springs/Palm Desert area and will definitely keep this hotel on the top of my list if I’m ever back in the area.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 10 Mar 2024
We're so glad you enjoyed your time with us! We look forward to seeing you in the future!Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

4/10 Poor

Robert

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loud air conditioner, below average breakfast selection Poorly located property
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 10 Mar 2024
We're so sorry that we did not meet your expectations during this stay! We hope that you'll give us another chance in the future! Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I chose this property for its pool area, but unbeknownst to me, it was closed for maintenance. When I voiced my disappointment, the hotel Manager, Mr. Jose, told me to go somewhere else. When I asked where, since I was not familiar with Palm Springs at all, he told me to go look it up.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 10 Mar 2024
We're so sorry that you had a bad experience with us! We hope that you'll come back to enjoy the newly resurfaced pool some time soon!

10/10 Excellent

Pam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Would choose to stay at Homewood Suites again.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 10 Mar 2024
We're so glad you enjoyed your stay with us! We look forward to seeing you again soon!Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how private and quiet the property is. Friendly service and very clean.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 10 Mar 2024
We appreciate your positive feedback and are so glad you enjoyed your stay with us! We hope to see you again in the future! Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a cold, dark, and depressing north-facing room that did not get any sun, the whole reason for going to Palm Springs. Never again.
Stayed 4 nights in Feb 2024
Response from Front Desk Team on 10 Mar 2024
We're sorry to hear that the room did not meet your expectations! We hope you'll give us another chance to exceed your expectations int he future!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is better than expected but we booked this hotel for the pool which is out of order. That was very disappointing. Overall nice room.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 10 Mar 2024
Thank you for the feedback! We're sorry that the pool being out of service dampened your stay! We hope you'll come back to visit us again now that our pool has been reopened! Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

6/10 Okay

john

breakfast is not good
Stayed 4 nights in Feb 2024
Response from Front Desk Team on 10 Mar 2024
Thank you for the feedback! We're so sorry to hear that breakfast was not to your liking! We do hope that this doesn't deter future visits! Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great breakfast and nice amenities!!!
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

6/10 Okay

Yacoub

Travelled with family
Front desk not friendly
Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
We're sorry to hear that you had an unpleasant experience with our front desk. We will review this and make necessary changes to ensure this does not happen again. Thank you.

4/10 Poor

Carina

Stayed 3 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Please feel free to reach out to the hotel to share your experience with us so we can be sure to earn a 5 star review on your next stay!

6/10 Okay

stephanie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was comfortable, staff was helpful and kind. Our only call out is the weird lingering smell in our room.
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

10/10 Excellent

Frankie

Stayed 3 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your 5 star review!!!

10/10 Excellent

Song

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful mountain drop view. The area is clean & feels safe.
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

8/10 Good

Maritza

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean especially the bathrooms. I didn't like that I was charged a parking fee for the night. The room was advertised as free self parking. The other thing was the thin walls. I could hear my neighbors alarm in the morning. One night is all I can handle.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

10/10 Excellent

George

Stayed 2 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your 5 star review!!!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and only about 5-10 minute drive to the airport. Rooms were good size with a kitchenette.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

10/10 Excellent

emilie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very clean and upgraded. Not all staff are friendly and helpful. The lady that works in the kitchen seems irritated and annoyed whenever guests ask her for something. She was not willing to help at all. The front desk during my check in was extremely helpful and friendly very welcoming. I think her name is Christina “Tina” King. I hope I got her name right. She is such an asset to the company. She is very approachable and kind. One guy at night at the front desk was also helpful. I’m sorry I didn’t get his name. Young Caucasian man. I will definitely stay in this hotel again when in the area.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 10 Mar 2024
Thank you for your feedback! We are sorry to hear that not all the staff were welcoming during your stay! We're happy to hear that Christina helped to brighten your stay! We look forward to seeing you again in the future! Thank you for choosing Homewood Suites by Hilton Cathedral City Palm Springs!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come again!
Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was just ok
Stayed 1 night in Jan 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your great feedback! We can't wait to welcome you back!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before, nice and quiet. You do get charged $10 for parking now.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Trip
Our weekend trip was fantastic! Our room was perfect. The king size bed was so comfortable. Enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Mar 2024
Thank you for sharing your experience with us! We loved having you and look forward to seeing you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel rooms themselves are very nice and clean. The lobby of the hotel is under massive renovations, so that may be a deterrent for certain visitors. Once the renovation is done though, this property will be stunning. Staff is fantastic and the views of the mountains from the back patio (with gorgeous fire pit tables) are amazing. That said, the location is set back a bit from everything so not too convenient for a visit to Downtown Palm Springs. All in all, a nice clean stay that suited my needs.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 22 Jan 2024
Thank you for staying with us! We are so glad that you enjoyed your stay! We hope to see you again!