The Hotel Was Closed
Posted 02-Nov-2015 on Hotels
We had booked this hotel in July for a four night stay. When we arrived, the gates were locked and no one was around. After ringing the bell on the gate repeatedly and honking our car horn, a gentleman came out to tell us the hotel had closed because of some "damage," and he (maybe the manager?)had made several calls to Hotels.com to have them alert us. Meanwhile, he had taken it upon himself to book us into a neighbor property of comparable rating. I called Hotels.com from there, at first got an agent who had no idea what was going on, then checked his record and realized what had happened. He said they had tried to get in touch with us. Yet, 2 days before we embarked on our trip, Hotels.com sent us a reconfirmation letter! It wasn't until we returned home and played our voice messages that we heard the two messages from Hotels.com on our machine ON THE DAY WE HAD LEFT!! We received an apology, little comfort for the time we had spent trying to find out what was going on. The hotel where we DID stay, Villa Martini, was a lovely, family owned hotel. My advice: if you wish to spend a Fall vacation in an Italian resort town, reconfirm with the hotel itself the day before you leave home!