Title: NH Collection Royal La Merced Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1671654&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # NH Collection Royal La Merced Travelers discover Cartagena's vibrant energy during the day before retreating to a peaceful outdoor pool sanctuary beneath the stars at night ## Photo gallery for NH Collection Royal La Merced ![Sun deck - NH Collection Royal La Merced (Cartagena)](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671654/8f03dba0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - NH Collection Royal La Merced (Cartagena)](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671654/bf48c994.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - NH Collection Royal La Merced (Cartagena)](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671654/45d58d8b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - NH Collection Royal La Merced (Cartagena)](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671654/21889daa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - NH Collection Royal La Merced (Cartagena)](https://images.trvl-media.com/lodging/2000000/1680000/1671700/1671654/ae08d0a9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies NH Collection Royal La Merced in central Cartagena offers a stylish getaway with an outdoor pool. The hotel features a conference center and a restaurant serving delicious meals. Its convenient location near Bocagrande Beach and Clock Tower is praised by guests. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Breakfast available - Business services ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1671654&PinnedHotelID=1671654&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options ## You may also like Ad ![View from room](https://images.trvl-media.com/lodging/114000000/113070000/113062700/113062621/1537f491.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Isla Corona Rosario Islands - On private beach - Breakfast included - Free Wi-Fi - Restaurant 9.6 Exceptional 15 reviews £480 additional charges may apply 26 Feb - 27 Feb [](https://www.expedia.co.uk/Cartagena-Hotels-Isla-Corona.h113062621.Hotel-Information?chkin=2026-2-26&chkout=2026-2-27&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/100000000/99530000/99525500/99525485/a5c350fe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cinco Quintas Hotel Boutique Cartagena Walled City - Pool - Breakfast included - Free Wi-Fi - Air-conditioning 9.4 Exceptional 247 reviews £217 additional charges may apply 10 Feb - 11 Feb [](https://www.expedia.co.uk/Cartagena-Hotels-Cinco-Quintas-Hotel-Boutique-By-SOHO.h99525485.Hotel-Information?chkin=2026-2-10&chkout=2026-2-11&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![2 outdoor pools, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/60000/53400/53326/f6ee7941_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Americas Casa de Playa La Boquilla - Pool - Hot tub - Spa - Kids’ pool 8.8 Excellent 1,013 reviews £113 additional charges may apply 18 Feb - 19 Feb [](https://www.expedia.co.uk/Cartagena-Hotels-Las-Americas-Casa-De-Playa.h53326.Hotel-Information?chkin=2026-2-18&chkout=2026-2-19&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Outdoor pool, open 8 AM to 8 PM, pool loungers](https://images.trvl-media.com/lodging/5000000/4540000/4537400/4537306/7f0a80c3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Cartagena Morros by IHG La Boquilla - Pool - Spa - Pet-friendly - Parking included 8.8 Excellent 1,000 reviews £109 additional charges may apply 1 Mar - 2 Mar [](https://www.expedia.co.uk/Cartagena-Hotels-Holiday-Inn-Cartagena-Morros.h4537306.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8830000/8827300/8827278/97f2655c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Cartagena Bocagrande by IHG Bocagrande - Pool - Breakfast included - Pet-friendly - Parking included 8.4 Very good 1,007 reviews £93 additional charges may apply 12 Feb - 13 Feb [](https://www.expedia.co.uk/Cartagena-Hotels-Holiday-Inn-Express-Cartagena-Bocagrande.h8827278.Hotel-Information?chkin=2026-2-12&chkout=2026-2-13&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/25000000/24730000/24727600/24727552/30c40415.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Cartagena Manga by IHG Manga - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 240 reviews £87 additional charges may apply 2 Mar - 3 Mar [](https://www.expedia.co.uk/Cartagena-Hotels-Holiday-Inn-Express-Cartagena-Manga.h24727552.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Outdoor pool, free pool cabanas, pool loungers](https://images.trvl-media.com/lodging/8000000/7990000/7985100/7985087/5e7bf84f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Cartagena De Indias by IHG Bocagrande - Pool - Spa - Kids’ pool - Free Wi-Fi 9.4 Exceptional 1,478 reviews £144 additional charges may apply 4 Mar - 5 Mar [](https://www.expedia.co.uk/Cartagena-Hotels-Intercontinental-Cartagena-De-Indias.h7985087.Hotel-Information?chkin=2026-3-4&chkout=2026-3-5&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4110000/4107000/4106921/e33810e0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Casa Pestagua Relais Châteaux Cartagena Walled City - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.6 Exceptional 277 reviews £347 additional charges may apply 11 Mar - 12 Mar [](https://www.expedia.co.uk/Cartagena-Hotels-Casa-Pestagua-Relais-Chateaux.h4106921.Hotel-Information?chkin=2026-3-11&chkout=2026-3-12&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/40000/34700/34677/497d2824_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sofitel Legend Santa Clara Cartagena Cartagena Walled City - Pool - Hot tub - Spa - Parking included 9.6 Exceptional 1,003 reviews £353 additional charges may apply 1 Mar - 2 Mar [](https://www.expedia.co.uk/Cartagena-Hotels-Sofitel-Legend-Santa-Clara-Cartagena.h34677.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=926&destination=Cartagena (and vicinity)&destType=MARKET&latLong=10.423437,-75.54946&searchId=043175cd-19cf-4206-a71d-c90dcb9fc42d&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-NH-Collection-Royal-La-Merced.h1671654.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-NH-Collection-Royal-La-Merced.h1671654.Hotel-Information) ## About the area Located by the sea, NH Collection Royal La Merced is in Cartagena Walled City, a neighbourhood in Cartagena. Bastion of Santiago and Palace of the Inquisition Cartagena Historical Museum are cultural highlights, and some of the area's activities can be experienced at Bodeguita Dock and Los Pegasos Dock. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium. [Visit our Cartagena travel guide](https://www.expedia.co.uk/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.42667%2C-75.55148&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TxPpefrSbrcBvNK8a7I-M5Zdw4g=) Calle Don Sancho No 36- 165, Cartagena, Bolivar ### What's nearby - ![Colombia, scenic view of Cartagena cityscape, modern skyline, hotels and ocean bays Bocagrande and Bocachica from the lookout of Saint Philippe Castle](https://images.trvl-media.com/place/553248621532467250/4ba312ec-a2cc-4a7e-8792-34c5a1f14158.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Walls of Cartagena 1 min walk \- 0.1 miles - ![View to Torre de Reloj (Clock Tower) with blue sky and warm light, Cartagena, Colombia, Unesco World Heritage ](https://images.trvl-media.com/place/6271905/4610080d-ae22-4691-97ea-24600f46f4e1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Clock Tower 6 min walk \- 0.4 miles - ![Cartagena de Indias Convention Center "Julio César Turbay Ayala" reflected in the water](https://images.trvl-media.com/place/6277130/dd830e94-834c-48a5-b7ea-973173b67afb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cartagena de Indias Convention Center 8 min walk \- 0.5 miles - Plaza Santo Domingo 2 min walk \- 0.1 miles - Bolivar Square 5 min walk \- 0.3 miles ### Getting around - Cartagena (CTG-Rafael Núñez Intl.) 16 min drive ### Restaurants - Buena Vida 4 min walk - Cafe La Manchuria 3 min walk - Ely Cafe Centro Histórico 2 min walk - Cafe De La Mañana 2 min walk - Rincon La Mantilla 3 min walk ## About this property ### NH Collection Royal La Merced Boutique hotel near Clock Tower Close to Cartagena de Indias Convention Center, NH Collection Royal La Merced provides a conference centre, a restaurant and a bar. Guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool - Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services - Laundry services, free newspapers and a front desk safe Room features All guest rooms at NH Collection Royal La Merced offer amenities, such as free WiFi, minibars and espresso makers. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - LCD TVs with cable channels ## Similar properties ![Apartment | Pool | Outdoor pool](https://images.trvl-media.com/lodging/100000000/99800000/99798400/99798344/46ad0f99.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condominio H2 El Laguito - Pool - Free Wi-Fi - 24/7 front desk - Kids’ pool [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=99798344&PinnedHotelID=99798344&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, Pool View | 1 bedroom, in-room safe, free WiFi](https://images.trvl-media.com/lodging/113000000/112900000/112895500/112895424/9f8628bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apto129 Casa del Virrey-Centro Histórico Cartagena Walled City - Pool - Pet-friendly - Free Wi-Fi - 24/7 front desk 7.0 Good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=112895424&PinnedHotelID=112895424&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/113000000/112360000/112358500/112358477/95314114.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Estrella de San Pedro Cartagena Walled City - 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24-hour return airport shuttle on request for a surcharge ### Food and drink - A restaurant ### Restaurants on site - Dona Carmen ### Things to do - Outdoor pool ### Family friendly - In-room cot - Outdoor pool ### Conveniences - Free newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Turndown service ### Business services - Conference centre ### More - 1 building ## Room amenities ### Bedroom - Free cot ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with cable/satellite channels ### Food and drink - Espresso maker - Minibar ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: COP 50000 per vehicle (return) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Only registered guests are allowed in the guestrooms ### Property is also known as Merced Royal Merced Royal Cartagena Merced Royal Hotel Merced Royal Hotel Cartagena NH Collection Cartagena Merced Royal Hotel Collection Merced Royal Hotel NH Collection Cartagena Merced Royal Collection Merced Royal La Merced Royal NH Collection Royal Merced Hotel Cartagena NH Collection Royal Merced Hotel NH Collection Royal Merced Cartagena NH Collection Royal Merced NH Collection Cartagena La Merced Royal NH Collection Royal La Merced Hotel NH Collection Royal La Merced Cartagena NH Collection Royal La Merced Hotel Cartagena ## Frequently asked questions ### Does NH Collection Royal La Merced have a pool? ### What time is check-in at NH Collection Royal La Merced? ### What time is check-out at NH Collection Royal La Merced? ### Does NH Collection Royal La Merced provide a shuttle to the airport? ### Where is NH Collection Royal La Merced located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## NH Collection Royal La Merced Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 30 8 - Good 21 6 - Okay 4 4 - Poor 0 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### Andreina 21 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### JUSTO LO QUE NECESITABA Excelente atención, muy tranquilo y buena ubicación ##### Andreina Stayed 2 nights in May 2018 ### 8/10 Good #### Maria Adelia 18 Feb 2018 Liked: Cleanliness, room comfort #### Local excelente pirém o serviço deve melhirar O ar condicionado estava quebrado e tive que trocar de apt ##### Maria Adelia Stayed 4 nights in Feb 2018 ### 8/10 Good #### Verified traveller 18 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Localização ótima Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço... ##### Verified traveller Stayed 4 nights in Nov 2017 ### 10/10 Excellent #### VICTOR , HERMOSILLO, MEXICO 24 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### EXCELENTE ESTANCIA MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE ##### VICTOR Stayed 3 nights in Oct 2017 ### 8/10 Good #### FRANCISCO 25 Sept 2017 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### INSTALACIONES EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI. ##### FRANCISCO Stayed 2 nights in Sep 2017 ### 10/10 Excellent #### Verified traveller 26 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect location, perfect stay Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend ##### Verified traveller Stayed 6 nights in Aug 2017 ### 8/10 Good #### Rafael 21 Jul 2017 Liked: Cleanliness, staff & service, room comfort Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby. ##### Rafael Stayed 3 nights in Jul 2017 ### 10/10 Excellent #### MARCIA 5 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ficamos no melhor quarto .Inconveniente subir 3 lances de escada. ##### MARCIA ### 10/10 Excellent #### Verified traveller 22 Feb 2017 Liked: Staff & service, room comfort #### Amazona staff, great location. I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast. ##### Verified traveller ### 10/10 Excellent #### Jesus 7 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel bien ubicado y con excelente atención Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos. ##### Jesus ### 6/10 Okay #### Verified traveller 8 Jan 2017 Disliked: Property conditions & facilities Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near ##### Verified traveller ### 10/10 Excellent #### jane 7 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Was was perfect for our needs Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great ##### jane ### 10/10 Excellent #### karime Omar ! 14 Aug 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing !!!! Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas! ##### karime Omar ! ### 8/10 Good #### Milton Massayoshi, Mogi das Cruzes SP 1 Aug 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1148-p0bc19c80-595c-11e6-9a66-2a1f32291a43-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s628-pa6b76940-595c-11e6-9a66-2a1f32291a43-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Milton Massayoshi ### 10/10 Excellent #### Verified traveller 22 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buena opción en centro histórico El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente! ##### Verified traveller ### 10/10 Excellent #### FERNANDO, Argentina 26 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un hotel inolvidable!!! El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy ##### FERNANDO ### 6/10 Okay #### Júlio César, Belo Horizonte 3 May 2016 Liked: Room comfort Disliked: Staff & service Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem. ##### Júlio César ### 8/10 Good #### RONI, Porto Alegre 15 Apr 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Melhor localização Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes. ##### RONI ### 2/10 Terrible #### David, montreal 8 Mar 2016 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Hotel falling into disrepair - doors don't lock when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places. ##### David ### 2/10 Terrible #### Verified traveller 31 Jan 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Decepcionante LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima. ##### Verified traveller ### 8/10 Good #### Blanca, Shelton, CT 8 Jan 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel! We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended! ##### Blanca ### 10/10 Excellent #### Adriana 29 Dec 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ótima opção Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado. ##### Adriana ### 8/10 Good #### Miss Njeri, New York, NY 25 Dec 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great vibes = great times The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time. ##### Miss Njeri ### 10/10 Excellent #### Daniel A, Argentina 17 Dec 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### TAN ROMANTICO COMO CARTAGENA EXCELENTE ##### Daniel A ### 6/10 Okay #### Rafaella, São Paulo 14 Dec 2015 Disliked: Staff & service #### Fui remanejada de hotel e não gostei! Não fiquei no hotel reservado, pois estavam sem quarto para nos hospedar. Em vez de entrarem em contato informando o ocorrido, esperaram minha chegada para avisar que havíamos sido remanejados para um hotel parceiro! Tivemos que aceitar. Entretanto, o valor da diária do hotel parceiro era inferior ao valor que paguei, mas não tive nenhum reembolso! Além disso, as condições do hotel que reservei com meses de antecedência, eram melhores do que as do hotel que acabei ficando. ##### Rafaella ## Expedia's Latest Trends ### Hotels > [Hotels with Laundry Service in Tenerife](https://www.expedia.co.uk/Tenerife-Hotels-Hotel-With-Laundry-Service.0-0-d6047194-thotelwithlaundryservice.Travel-Guide-Filter-Hotels) > > [Los Gallardos Leisure](https://www.expedia.co.uk/Los-Gallardos-Hotels-Los-Gallardos-Leisure.h57399625.Hotel-Information) > > [Hotels near Beekman Tower](https://www.expedia.co.uk/Beekman-Tower-Hotels.0-l553248621533116975-0.Travel-Guide-Filter-Hotels) > > [Boutique Hotel Victoria Budapest](https://www.expedia.co.uk/Budapest-Hotels-Boutique-Hotel-Victoria-Budapest.h521219.Hotel-Information) > > [Adaaran Club Rannalhi](https://www.expedia.co.uk/Rannalhi-Hotels-Adaaran-Club-Rannalhi-45-Minutes-Away-From-Male-By-Speedboat.h1514749.Hotel-Information) > > [eveniahotels Hotels in Costa Brava](https://www.expedia.co.uk/Costa-Brava-Hotels-Evenia-Hotels.0-0-d6023506--bEveniaHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Churchill](https://www.expedia.co.uk/Churchill-London-Hotels.0-n553248635976382306-0.Travel-Guide-Filter-Hotels) > > [Monte de Torquines Casa de Campo by Urban Beach Rentals](https://www.expedia.co.uk/Odemira-Hotels-Monte-De-Torquines-By-UrbanBeachRentals.h113948814.Hotel-Information) > > [Hotels in Orford](https://www.expedia.co.uk/Orford-Hotels.d6035258.Travel-Guide-Hotels) > > [Hotels with Pool in Kadıköy](https://www.expedia.co.uk/Kadkoy-Istanbul-Hotels-Hotels-With-Pool.0-n6223669-0-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Hotels near Hayes Station](https://www.expedia.co.uk/Hayes-Station-Hotels.d553248634585551708.Travel-Guide-Hotels) > > [Hotels in Hanley Swan](https://www.expedia.co.uk/Hanley-Swan-Hotels.d6085223.Travel-Guide-Hotels) > > [Palais Tara & Spa](https://www.expedia.co.uk/Marrakech-Hotels-Palais-Tara-Spa.h91751052.Hotel-Information) ### Flights > [Flights from Marck (CQF) to Schiphol (AMS)](https://www.expedia.co.uk/lp/flights/cqf/ams/calais-to-amsterdam) > > [Flights from Gatwick (LGW) to Portland (PWM)](https://www.expedia.co.uk/lp/flights/lgw/pwm/london-to-portland) > > [Flights from Snake Island](https://www.expedia.co.uk/lp/flights/553248634384096782/flights-from-snake-island) > > [Flights from Edinburgh (EDI) to Granadilla de Abona (TFS)](https://www.expedia.co.uk/lp/flights/edi/tfs/edinburgh-to-tenerife) > > [Flights from Zaventem (BRU) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/bru/lhr/brussels-to-london) ### Activities > [Things to do in Koper](https://www.expedia.co.uk/Things-To-Do-In-Koper.d6048828.Travel-Guide-Activities) ### Packages > [Gaudi House Museum](https://www.expedia.co.uk/Gaudi-House-Museum-Gracia.d6231338.Attraction) > > [Bahia State Holidays](https://www.expedia.co.uk/Bahia-State.d6052623.Holidays-City-Breaks) > > [Navy Pier](https://www.expedia.co.uk/Navy-Pier-Downtown-Chicago.d6069215.Attraction) ### General > [Visit Bandra Kurla Complex](https://www.expedia.co.uk/Mumbai-Bandra-Kurla-Complex.dx6140568) > > [Visit Huddersfield](https://www.expedia.co.uk/Huddersfield.dx4663) ---