Ratings based on 73 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
2.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveller
Not comfortable at all
Posted 06-Dec-2016 on HotelsWe got a basic double room here, and it was so small and the bed took up so much space that we could barely fit ourselves + luggage into it! Being backpackers, we don't even have that much stuff. There were decorative holes in the walls near the ceiling, presumably for air flow, but they mostly let in mosquitos that ate us throughout the night.
The staff, though friendly, also didn't always seem to know what was going on, making it hard to extend our reservation or even get information about the city. Maybe it was a language barrier, but we both speak Spanish and haven't had this issue at other hotels/hostels.
by Hernan A.
Posted 31-Jul-2016 on Hotels
Comment from Hotel Management
29-Oct-2016 by General Manager, Hotel Management
Buenas tardes, Sr. Hernan
Mil gracias por su excelente calificación, esperamos poder atenderlo en su próxima visita a nuestra ciudad.
Saludos,
Alexis Simancas
Administradora
by A verified traveller
Stay away from this neighborhood! For your safety
Posted 01-Jul-2016 on HotelsThe woman at the front desk was wonderful. They let you leave your key at the front desk when you go out, that should have been a clue to how unsafe the neighborhood is. Our mattress was at least as old as the beautiful antique headboard it was attached to. There is no hot water, the bathroom is so small you have to sit sideways on the toilet. The walls have mildew all over them and somehow the Wi-Fi only works in the 105 degree lobby. Once you step outside the hotel you are immediately set upon by the relentless swarms of human vultures who follow you, insisting that buy their hats, tours, and drugs. The streets are Full of taxis, each one honking at you as they go by, trying to give you a ride. The amount of harassment was overwhelming. Our first trip out of the hotel my husband had his pocket picked. The police are corrupt and threatened to throw my husband in jail for a made up charge if we didn't pay them 2,000,000 pesos! We were able to talk then down to 700,000, but only because I was crying and people were starting to stare. Stay away from this neighborhood! Please learn from our disastrous stay.
by Ruiliang from Florida
Overall is good
Posted 11-May-2016 on HotelsStaff are very friendly and helpful. The neighborhood has many restaurants, one travel agency, markets and it is quite close to the castle. Disadvantages are the bathroom conditions: area so small and the toilet doesn't work we'll
by A verified traveller from San Diego, CA
Good location but that's about it
Posted 06-Apr-2016 on CheapTickets
Pros: Location
Cons: More helpful staff, a well fed cat that doesn't keep you up at night, larger rooms/bathrooms
Location: The location is great, lots of nearby restaurants that you can walk to. We took a taxi to the beach because it was so hot but you can walk
When we got to Hotel Marlin the power was out (not their fault). The staff showed us to our room via a flashlight but then left us to fend for ourselves without offering to provide any type of light source. We were able to use our cell phones for flashlights but they had low batteries and without power we were not able to charge them. Upon request they brought us a candle but we had no way to light it. Eventually the power came back on. The only window in the room opened up to the hallway so if we would have opened the window anyone walking by could look right into our room and it provided no breeze. There is a bar across the street with loud music playing well until the morning (I don't know but I would guess 5am). I brought earplugs but I could still hear the music through them. I eventually fell asleep but was woken up several times throughout the night by the hotel's cat meowing VERY LOUDLY outside our door. I'm guessing it was hungry which bothered me and if I would have had anything to feed him I would have. I was surprised the staff did not notice this and feed the poor little guy. The room we stayed in was incredibly small as was the bathroom (my knees hit the wall in front of me when I sat down and I'm only 5'5. We originally planned to stay at Hotel Marlin for 3 nights but checked out after the first night and relocated to Casa Tatis right around the corner. The rooms were the same price but much larger, no loud music or hungry cats to keep you up all night.
by kerry from Cancun
Cartagena 2015
Posted 15-Dec-2015 on HotelsCartagena is beautiful city. If you like warm weather it is a place to be
by A verified traveller
fine hotel but ...
Posted 21-Jul-2015You can do better staying in a private room in a hostel, this hotel was hostel-like but but too expensive for what it is. The staff was very nice, especially Jose.
by Raul
Posted 02-Apr-2015 on Hotels
by Jana from Vancouver, Canada
OK for the price
Posted 23-Mar-2015 on HotelsIt was very basic, tiny room. There was no space to use the toilet, had to sit on the side. We had to ask for towels and soap for the room. Convenient location to visit the Wall City. Reasonably clean.
by Daniel from Florida USA
Simple place in a great location
Posted 23-Mar-2015 on HotelsGreat location, near bars, restaurants and near the walled city in Centro, its a very simple place with small bathrooms.
Staff is layed back and is a good place to meet and mingle with turists from around the world.
