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"This was my second experience at Baha Mar and possibly last. Overall It was a good stay with some very noticeable issues. First night our bed frame was rocky which provided for an unrestful night but was fixed the next day. That should have been noticed when the room was being prepared. This time I noticed unwarranted attitudes in a couple of ur eateries like pizza lab and Starbucks by the staff. Some of the staff displayed attitudes that really soured the mood. They acted as if they had a problem working or something just uncalled for. In the pizza lab they overlooked our pizza order and then tried to lie to the manager about what actually happened. However the manager apologized and offered the pizza for free. Also there were attitudes in the little convenient store next to Starbucks. When in the waterfall swim up bar pool area there was a noticeable difference in treatment by one server as far as service between people of color like myself and the white customers. Almost like we didn’t exist really discouraging. Your room towels could be a little softer instead of abrasive to the skin. Baha Mar is a five star resort but didn’t quite feel as such this go round. Also this new service fee that’s added I guess is to assure tips for the servers but in some cases the lack of good customer service showed. I had a great first experience and went back to the states bragging about how great of an experience. But this time Im not sure what to say."

"The sink in the bathroom remained a slow drain with water remaining in sink after request to fix it "

"Buen trato con los turistas y amables"

"Room was clean and so was the property. I liked all the servers and bartenders. All greeting with a smile and very polite. The Royal was under renovations during my time there. They were doing the rooms right above us during my stay. The construction was happening during the day so it wasn’t a huge deal but was somewhat annoying as it was occurring right before dinner. "

"resort staff clean room, on regular basis at all time "

"Poca comida y mal servicio"

"Some of staff could have been friendlier"

"The property was very clean, the staff was very attentive. The resort was beautiful. We definitely would go back and stay here."

"Top notch experience!"