Caria Hospital

I loved the food, breakfast and dinner, but I did not like the behavior of the reception staff who deceived me by giving me a standard room when I booked a deluxe room!!??

When we arrived the room was not ready, even though we had got there in time for check in. We were then made to wait for 30-40mins before given a room. Before arriving I had emailed to ask for a room with a bath tub as I was travelling with a small baby however we were given a shower room and after explaining several times they gave us a travel tub which was not suitable for our baby. Within a day of our stay there was a leak in our room which caused a huge puddle on the floor, I nearly tripped holding my baby but when I had explained this to the reception staff they did not take this seriously and one of the receptionists even laughed and said this is totally normal! Managers were not great either, we had raised the issue with them and they were not very accommodating. There is a language barrier making it extremely difficult to communicate and they failed to understand us on numerous occasions. It became quite frustrating to get our point across and in the end we just accepted that this resort isn’t what it makes out to be. The resort itself is lovely but customer service needs some work.

We really enjoyed staying at this all-inclusive hotel. The hotel owns a big peninsula (which is their biggest feature), and they build all around the land nicely. Also, they maintained it nicely. Rooms are clean and nice, hotel has lots of nice beaches. We have even seen a giant turtle swimming in one of the beaches there, and couple squids in the water which was so exciting. The water slid are limited but are functional and fun. We also like the kayaking and pedal boats which were included. The food was good for a buffet with lots of Varity. We had enough to do in the hotel for couple days that we didn't need to go outside.