Ratings based on 491 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Caerleon

Lack of maintenance.

Posted 15-Jan-2017
Pros: Not a lot.
Cons: Many areas need freshening up. Staff need to be more aware of clients needs.
Only 1 light working. Maintenence notified. Nothing done. Reported to reception. When we returned to room after evening out problem solved. Decor etc. very tired.
3out of 5
Recommended
for Everyone
by A verified traveller

Comfortable room and pleasing staff.

Posted 07-Jan-2017
Pros: The spa facilities
Cons: The restaurants.
Location: We only live a few miles away in Penarth so we went for our sons birthday and the spa facilities at the hotel. We know the area very well.
Enjoyed our stay but found the eating experience sadly lacking both in the Grill and breakfast at the hotel. Not value for money. I am happy to pay five star prices if the food is good.
4out of 5
Recommended
for Everyone
by A verified traveller from cardiff

We had nice views.

Posted 07-Jan-2017
Pros: Gym and pool area.
Cons: Some of the staff could do with being less irritable ( the olive tree restaurant manageress made us feel very uncomfortable). Parking poor also.m
Location: Apart from the Celtic manor resort I don't think there is much - I'm not a big fan of Newport.
Good points - most of the staff were lovely. We felt that the staff in the olive tree restaurant were not as sweet as the others. Certainly felt that we were an irritation and we were upset to be charged for a very expensive bottle of wine when we had ordered a much cheaper bottle. Also there was some mix up at the booking desk and they tried to charge us for our stay even though we clearly had an email saying that we had paid through Expedia. It was sad that a few things upset us as other than that I was very impressed. The gym staff and the driver were both very helpful and kind. The room was lovely and the pool area maybe the nicest I have seen anywhere.
5out of 5
Recommended
for Everyone
by A verified traveller

It was our 4th stay faultless.

Posted 31-Dec-2016
Good in every respect..staff ...room...facilities.
4out of 5
Recommended
for Everyone
by A verified traveller from G

nice hotel

Posted 31-Dec-2016
Very nice just a shame the restaurants were all fully booked which left little choice where to eat
5out of 5
Recommended
for Everyone
by A verified traveller from Wales

Excellent hotel with very helpful staff

Posted 27-Dec-2016
Overnight stay with dinner at Rafters. Everything you would expect from a 5 star hotel
3out of 5
by A verified traveller from you

The Hotel was good But !!!!!

Posted 19-Dec-2016
Pros: Spar
Cons: Better communication with Expedia.
Location: No
They thought we booked 2 rooms but we wanted 1. It looked like they put us in room 607 and 609 was adjoining. A flimsy door separated the two rooms and we could hear everything that was said next door. Guess they could hear us too. Not Ideal. To recap: Booked one room online for two people. Confirmation said one room for 1 person. Called hotel about this and they said call Expedia. Called Expedia they said hold and they will contact hotel. They came back saying OK sorted. got to hotel and they said we had booked 2 rooms. Hence the mess-up above. Hope they only charged me for one room.
3out of 5
by A verified traveller from Bee

Could do better

Posted 11-Dec-2016
Room was surface clean, but look hard, and some grubby areas. No pen in room and wi fi was reduculously difficult to connect to.
5out of 5
Recommended
for Everyone
by A verified traveller from n

Posted 11-Dec-2016
Very nice relaxing stay, room a bit dusty and lady in booking hub sold us tickets for ice skating for £12 even they was available for £6.00 on offer - just be careful. Another wise fantastic hotel !!!!
5out of 5
Recommended
for Everyone
by A verified traveller from london

Very nice property. Good facilities

Posted 08-Dec-2016
Very nice pool, steam and jacuzzi. We enjoyed the ice skating. Wide choice of food though a little expensive