Wanted it to be so much better
Posted 30-Oct-2015 on Hotels
The hotel was nice enough - the room ok, cleanliness very good, physical condition of everything was fine etc. Yes, it technically meets the criteria to be properly classed as 5 star with concierge etc but it was genuinely a little amateur in its service - in all parts: reception, bars, definitely restaurant at dinner (dreadfully bored maître d' who just doesn't exude any warmth whatsoever for such a young lady), breakfast was verging on chaotic (who makes people queue up for toast in a five star hotel - especially when the extremely disinterested young lady working that area simply couldn't cope), ordering food at the bar area outside the main restaurant just lead to cold food being brought to our table as the one young lad serving there just couldn't cope on his own (although he was by far the nicest member of staff we encountered).
So, all in all, it was ok. Just disappointing. We've been lucky enough to stay in some lovely hotels and it's always the professionalism and warmth of the staff that stands out to us ... that just didn't happen in Newport.