I booked the penta floor and paid premium rate compared to other alternative accommodations in Cape Town hoping to enjoy what I saw in the net. However, staying in that floor littrally spoiled my holiday. In details, the roof of the penta floor is made of wooden structure that kept shaking with every little move of wind. You can hear the sea waves all night long. As wind intensified, the place became too noisy and some wooden pieces were about to fall on us. It was horrific. For one full night we could not sleep. This is not to say other nights were peiceful. That windy night we could not go out and no one helped us to get food.
We tried to get hold on the hotel manager with no luck!
Next morning, I requested the assistant manager to move us to another room but there was not any. She witnessed the noise and consequent arranged for another hotel for the reSt of our stay.
There is no reception as such. Only one multitasking guy is there to do everything. You see him serving modest breakfast, making the rooms, and help with luggage.
I am utterly disappointed with what me and my family have experienced and deeply feel that I was cheated.
