Lounge

Reviews of Basecamp Lodge Canmore

3.5 out of 5
Basecamp Lodge Canmore
1002 Bow Valley Trail, Canmore, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service
Great place to stay for a trip to Canmore!
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
HI AlisonThank you for sharing your experience with us. We are delighted to hear you had a wonderful stay. We look forward to welcoming you back in the future.Regards,

10/10 Excellent

Tammie

Travelled with family
Liked: Amenities
I would stay there again
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi TammieThank you for such a great rating. It is wonderful to hear we met your expectations and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Kyzll Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really easy for check in and check out. Very convenient.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Service Supervisor on 28 Apr 2024
Hi KyzllIt is wonderful to hear that you found our location convenient and our check-in/out process seamless and smooth. We look forward to welcoming you back.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
This property backs the train tracks and you can hear the train but I would stay again. Nice room, clean, easy access from main highway, close to food.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi CharmaineThank you for sharing your feedback with us. We are delighted to hear our rooms were clean, location was convenient for your stay. We apologize for any disturbance caused by the trains over night. We look forward to welcoming you back for another wonderful stay.Regards,

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked thenlocation and the straightforwardness of the check in procedure. Really easy and stress free
Stayed 1 night in Apr 2024
Response from Julie on 18 Apr 2024
Thank you for the perfect rating and feed backs!

10/10 Excellent

Brennan, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend staying here
Stayed 2 nights in Apr 2024
Response from Julie on 17 Apr 2024
Thank you for staying with us Brennan, hope to see you soon!

6/10 Okay

Yueling

Travelled with partner
Liked: Cleanliness, staff & service
Parking was troublesome Breakfast choices are very poor, you literally only have some white bread and peanut butter..not fair to market it continental.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi YuelingThank you for sharing your feedback with us. We apologize that our breakfast options did not meet your expectations. We will take your comments into account and we certainly hope to welcome you back again for a better experience.Regards,

4/10 Poor

Eric

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julie on 18 Apr 2024
Lu, thank you for staying and rating us!

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Easy online check in and check out. Parking is a bit tricky for a larger vehicle.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi Olga Thank you for your kind review. We are thrilled to hear our clean rooms, seamless check-in/ out processes met your expectations. We look forward to welcoming you back soon.Regards,

6/10 Okay

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not really a breakfast. Just a muffin with apple. Were quite disappointed since we expected a full breakfast for the price.
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi Vlad Thank you for sharing your thoughts and feedback. We are sorry to hear our breakfast options didn't meet your expectations. We look forward to welcoming you back in the future for a better experience.

6/10 Okay

Aleksandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast is not a breakfast!! It's a snack with tiny drink, and yogurt so me being lactose intolerance didn't enjoy that at all. Please be aware of than when booking. Parking spot is extremally tight, so if you have a truck its almost impossible to park there and leave. Everything inside was excellent, TV, bed, bathroom. Very clean. I didn't enjoy my stay as much, but the place is ok
Stayed 2 nights in Feb 2024
Response from Joseph, Guest Service Supervisor on 14 Apr 2024
Hi AlexandraWe are delighted to hear that you found everything inside the room to be excellent and clean. On another note we apologize that our breakfast options did not meet your expectations, especially considering your lactose intolerance. We will take your comments into account to offer more inclusive choices for our guests with dietary restrictions. We also regret any inconveniences caused by the tights parking spot, particularly for larger vehicles like trucks. Your satisfaction is important to us, and we will strive to improve in any areas mentioned. We hope to have the opportunity to better accommodate you in the future.Regards,

10/10 Excellent

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new quiet. A great place to stay. I'd love to come back and make use of the amenities room.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 11 Apr 2024
Hi ShaunaThank you for your wonderful review. We are thrilled to hear that you found our Lodge clean, new and quiet, making for a great stay. We are glad you are interested in our amenities and we look forward to welcoming you back to enjoy them on your next visit.Regards,

8/10 Good

Sheldon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well updated hotel. Free breakfast was average at best. For a quick stay, price was right. Will come again.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 10 Apr 2024
Hi SheldonThank you for your feedback. We are glad to hear you appreciated our updated hotel. We will take your comments about the breakfast into consideration for improvement. We are delighted the price met your expectations and look forward to welcoming you back on your next visit.Regards,

10/10 Excellent

Braeden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on 7 Apr 2024
Hi BraedenThank for staying and rating us. We truly appreciate it.Regards,

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and friendly staff!
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 5 Apr 2024
Hi Brittany,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our staff to be friendly and accommodating. We look forward to welcoming you back again soon.Regards,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and a nice room
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on 4 Apr 2024
Hi TonyThank you so much for your kind review. We are thrilled to hear that you enjoyed your stay and found our room to be clean and comfortable. We strive to provide a welcoming and pleasant experience for all our guests, and we are glad we could meet your expectations. We hope to welcome you back again soon.Regards,

10/10 Excellent

David, Edmonton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and comfy. The social area on the second floor is comfortable. The breakfast-to-go is a great idea to start a ski day. Thanks!
Stayed 2 nights in Mar 2024
Response from Julie on 3 Apr 2024
David, thank you for taking the time to leave us with a perfect review. We hope you get to stay with us again in the near future.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but right near the train tracks
Stayed 1 night in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for the perfect rating! We're delighted you had a great experience at Basecamp Lodge. We look forward to welcoming you back to Canmore again in the future!

8/10 Good

Ka Wai

Stayed 3 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 28 Apr 2024
Hi KaThank you for staying and rating us . We greatly appreciate it.Regards,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff, clean, comfy bed, nice to go breakfast - only reason I marked down on location is because the frontage road is under construction, and snow plows were scraping early. But awesome overall!
Stayed 4 nights in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for your feedback. We're delighted to know that you enjoyed your stay at Basecamp Lodge. We apologize for any inconvenience caused by the construction and snow plows. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 Excellent

June

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the only problem we had was with the coffee maker could not get it to work
Stayed 4 nights in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for your feedback! We're glad to hear that overall, your experience at Basecamp Lodge was good. We apologize for the inconvenience with the coffee maker. Please know that we have guest services agents available 24 hours a day to assist with any issues or concerns during your stay. If you encounter any difficulties in the future, please don't hesitate to reach out to us for assistance. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
nice place and is close to restaurant, Banff, mall and other places of interest
Stayed 2 nights in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for your feedback! We're glad you found Basecamp Lodge to be a convenient location for exploring nearby attractions. We appreciate your stay and hope to welcome you back to Canmore again soon!

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for your rating! We're glad to see you had a positive experience overall during your stay at Basecamp Lodge. We hope to welcome you back to Canmore again soon!

10/10 Excellent

Jacee

Travelled with family
Excellent view of the mountains!
Stayed 2 nights in Mar 2024
Response from Kris on 1 Apr 2024
We appreciate the excellent rating! Your satisfaction is our priority at Basecamp Lodge. We hope to have the pleasure of welcoming you back to Canmore again soon!

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room and had a great sleep. The breakfast was a let down, I wish we had known that it was a grab and go paper bag.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 29 Mar 2024
Hi MelodyThank you for your feedback. We are thrilled to hear that you enjoyed your room and had a great night's sleep. We apologize for any disappointment with the breakfast setup. We'll make sure to communicate the grab-n-go more clearly in the future. We hope to have the opportunity to welcome you back for an even better experience next time.

10/10 Excellent

Michelle Grace, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a good ambiance. the place is accessible for everything.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 28 Mar 2024
Hi Michelle Thank you for sharing your thoughts and feedback. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards,

8/10 Good

Zina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kris on 27 Mar 2024
Thank you for the 4/5 rating! We appreciate your stay with us.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience!
Stayed 4 nights in Mar 2024
Response from Milo on 26 Mar 2024
Thank you for your feedback! We're thrilled you had an awesome experience. We look forward to welcoming you back!

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good
Stayed 1 night in Mar 2024
Response from Milo on 26 Mar 2024
Thank you for your feedback! We appreciate your continued support.

10/10 Excellent

Hock Yuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel thats about 15 mins from town. Just wished there was daily room makeup and towel change. Also there is Lodge and Resort so check which one you booked. You check in online and they give you a code to get into the room. Breakfast is a takeaway bag. Hotel staff are nice and helpful. There's a small kitchen with coffee machine and microwave oven.
Stayed 2 nights in Mar 2024
Response from Milo on 26 Mar 2024
Thank you for your review! We're glad you enjoyed your stay. We'll consider your feedback on daily room service and towel changes. Apologies for any confusion with Lodge and Resort bookings. We appreciate your kind words about our staff and amenities. We hope to see you again soon!

8/10 Good

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
The pricing was right!
Stayed 2 nights in Mar 2024
Response from Milo on 26 Mar 2024
We're glad you found our pricing to your satisfaction! Thank you for choosing us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and great staff!
Stayed 3 nights in Mar 2024
Response from Milo on 26 Mar 2024
Thank you for your feedback! We're delighted you enjoyed the beautiful views and found our staff great. We hope to welcome you back to Canmore soon!

10/10 Excellent

Glen

Travelled with partner
Liked: Property conditions & facilities
Everything was good Parking was a little tight
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 24 Mar 2024
Hi GlenThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay. We apologize for any inconvenience caused by The parking and look forward to welcoming you back soon.Regards,

10/10 Excellent

Mari-Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to find. Super friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 23 Mar 2024
Hi Mari-AnneThank you for such great feedback. providing excellent customer service is our top priority and we are glad to have met your expectations. We look forward to serving you again in the future.Regards,

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
The best shower ever!!!!
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 23 Mar 2024
Hi MarkWe are thrilled to hear that you had such a fantastic shower experience. Thank you for sharing your feedback with us.Regards,

8/10 Good

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 22 Mar 2024
Hi Courtney We are glad to hear that we met you expectations. we look forward to welcoming you back soon.Regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, but loud with train tracks closeby.
Stayed 3 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 22 Mar 2024
Hi AngelaThank you for sharing your experience with us. We are glad to hear that you found our accommodation convenient for your stay and we look forward to welcoming you back again.Regards,

10/10 Excellent

Nicola

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, no key for the room but you use a pass code instead which was so great as i'm always forgetting my key!! I loved the view, right out on the train tracks! With being so close to the trains it does get noisy but they give complimentary ear plugs so its all good. Highly recommend and cant wait to stay again :)
Stayed 2 nights in Jan 2024
Response from Joseph, Guest Services Supervisor on 21 Mar 2024
Hi Nicola,Thank you for such wonderful review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, very big - we had the double king room which I thought was a typo in the description but no there was in fact two king sized beds in our room. There was still plenty of area for our two littles to move around, no feeling of being crammed in a hotel room. The only down side is we were set up at the back of the building which neighbours the train tracks. They are close to the building, quite busy and did make a lot of noise but there was no horns blown so the rushing noise just added to the white noise machine we had playing for the kids. Plus my daughter loved watching the train pass by every so often during the day so it really did not bother us too much ! Would stay again, and recommend to our friends and family :)
Stayed 1 night in Mar 2024
Response from Milo on 26 Mar 2024
Thank you for your review! We're pleased you enjoyed the spacious double king room. We appreciate your feedback and hope to welcome you back soon. Thanks for recommending us to your friends and family!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay 😊
Response from Joseph, Guest Services Supervisor on 21 Mar 2024
Hi Nicole We are delighted to hear that you had a great stay. Looking forward to welcoming you back.Regards,

10/10 Excellent

Victor Paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 21 Mar 2024
Hi Victor Thank you for sharing your feedback with us. We truly appreciate it.Regards,

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are sooooo comfortable. Love the Rocky Mountain Soap Co. products in the bathroom. Breakfast basket was an added benefit we didn’t even realize was included. Perfect for our 1-night stay
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 17 Mar 2024
Hi CaroleThank you for your lovely review. We are thrilled to hear that you found our beds comfortable and enjoyed the Rocky Mountain products in your room. It is great to know that the breakfast basket was a delightful addition to your stay. We hope to welcome you back for another relaxing experience soon.Regards,

10/10 Excellent

Robert Anthony

Stayed 4 nights in Feb 2024
Response from Joseph, Guest Services Supervisor on 16 Mar 2024
Hi Robert Thank you for staying and rating us. We appreciate you taking the time to share your experience with us.Regards,

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Kris on 1 Apr 2024
Thank you for the top rating! We're thrilled you enjoyed your stay at Basecamp Lodge. Your feedback is valuable to us, and we hope to continue exceeding your expectations in the future!

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 14 Mar 2024
Hi Roy Thank you for staying and rating us.Regards,

10/10 Excellent

Octavian

Great stay
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 14 Mar 2024
Hi OctavianThank you for such great rating. we appreciate it .Regards,

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, with a convenient location. Would stay here again. Love the remote checkin process!
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 14 Mar 2024
Hi DonnaThank you for sharing your experience with us. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Regards,

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern property. Beds are very comfortable! Thought the location was great. Helpful friendly staff. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on 10 Mar 2024
Hi StephanieThank you for your positive review. We are delighted to hear that you found our beds comfortable, enjoyed our convenient location, and appreciated our helpful staff. We look forward to welcoming you back on your next visit.Regards,

8/10 Good

Wilrik

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in yesterday online. I could just walked in the room
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on 10 Mar 2024
Hi WilrikThank you for sharing you experience with us. We re thrilled to hear that you liked our seamless check-in. we look forward to welcoming you back.Regards,