Ratings based on 2,585 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Buen hotel familiar, buen servicio

Posted 25-Jul-2016
Excelentes instalaciones, muy buen servicio y espectáculos, lástima que los camastros no son suficientes para todos los huéspedes, deberían poner más atención en ello
5out of 5
by A verified traveller from M

Beyond our expectations!

Posted 24-Jul-2016
Wonderful hotel. Everything for everyone family friendly and also offers babysitting for couples only partying events!!! Beautiful all inclusive- food, alcohol, 24 hr. desserts, spa, room service, teen lounge, kids center and many more for no additional cost!!!
5out of 5
by A verified traveller from London

Amazing resort.

Posted 24-Jul-2016
Amazing hotel, beautiful Pools, really attentive and friendly staff. Yummy food. Don't worry. Just book. Good tours and experiences thrown in. Exceptional hospitality. beautiful consistent weather.
5out of 5
by A verified traveller from CA

Very nice hotel

Posted 24-Jul-2016
Best experience. Good food, everything was just perfec... My 14th boy had a blast on the game room 🙌🏼
4out of 5
by A verified traveller from Manchester

Lovely hotel-great swimming pool area and nice int

Posted 23-Jul-2016
Generally a great hotel .food good standard .Hotel credits meant a free spa treatment and manicure. Very busy though.Had to wait 1.5 hrs to get into 1of the restaurants.Also not the best part of the coast line in the area.-clearer sea ,great for snorkeling further down the coast. I requested 2adjoining rooms as we have 3children ,but were given 2seperate rooms on different floors in different blocks . Overall really enjoyed our stay.
1out of 5
by A verified traveller from New York

Nice hotel but we didn't like the beach section

Posted 20-Jul-2016
Pros: The pool
Cons: The beach area and the food they need to have different food every day
My bedroom was very noise because it was close to the service room. Noise since 7 am in the morning, I asked to change my room and the simple answer for the receptionist was the hotel was full. I will not come back
5out of 5
by A verified traveller

Posted 19-Jul-2016
Wonderful time! Loved the food, the room and the amenities. Very hard working staff!
4out of 5
by A verified traveller

Nice hotel on the beach

Posted 18-Jul-2016
A good experience overall. Clean rooms and facilities
3out of 5
by A verified traveller from new york, ny

Horrible hotel, everything Was far away..

Posted 18-Jul-2016
This resort is very big. If you like to walk far to get food or anything then it's for you. The food was horrible, the drinks were not good either. I don't recommend it. In additions, there were not attractions or shows for people.
5out of 5
by A verified traveller

Amazing resort

Posted 18-Jul-2016
Pros: How attentive the staff were, they are very genuine and will go out of their way to make your trip a good one.
Cons: Nothing.
Location: We only left the resort twice, we utilised our free credits to go ziplining, and to go to Tolum. Everything else you need is in the resort.
We stayed in the Moon Palace grand and was blown away by how friendly, and attentive the staff of the resort are. The rooms were spacious, and clean. The food is incredible, and the choice of restaurants to eat at is very varied. I cannot fault this hotel at all, and will definitely be back. There is plenty of entertainment if you have children, you cannot fault the facilities.