Very fun and relaxing stay - top notch!
We just returned from our visit last week to Moon Palace Cancun where we stayed on the Sunrise side. We traveled as a family with our 12 yo son and 10 yo daughter.
You can see my likes and dislikes below, however, it's worth noting that the resort is large and spread out, but I wouldn't change that at all. Once we returned to our room we were able to relax and be away from the hustle and bustle of the pool areas and lobby. We enjoyed all three portions of the resort and swam in all of the pools. Sunrise is the busiest of the 3, but we never really had trouble finding a pool chair (I had heard it was sometimes an issue). We did not venture out as much with the restaurants and mostly ate at Sunrise or with room service. We had plenty of food and all of it was delicious. The resort credits are a nice perk and we opted in to the vacation club presentation (but did not join) to earn more credits. Our credits were used for Isle Mujeres, the Dolphin Discovery, the Chef's Dinner, the spa and Dream Art photos. We did not go wrong with any choices. Our goal on this vacation was to relax and we were definitely able to do that!
Overall I can say this vacation was well worth it. This was our first stay at an all-inclusive and I can say it won't be our last. Except for the issues with the seaweed on the beach I would definitely visit this resort again. My family agrees that we'd give 9 out of 10 stars with that being our only real negative.
Comment from Hotel Management
19-Aug-2016 by Moon Palace Golf & Spa Resort, Hotel Management
Thank you for taking your valuable time to share with us your complete feedback. We always value your comments and positive mentions.
Your feedback has been shared with our key position and we sincerely hope you give us the opportunity to host you soon in one of our sister resorts.
With kins regards,
Jose Luis Gonzalez
Moon Palace Golf & Spa Resort