Title: Palmera Room By B&G - Cancún Hotel Zone Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=36075985&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Palmera Room By B&G - Cancún Hotel Zone Apartment with an outdoor pool, near La Isla Shopping Mall ## Photo gallery for Palmera Room By B&G - Cancún Hotel Zone ![Sun-loungers, beach towels - Palmera Room By B&G - Cancún Hotel Zone (Zona Hotelera)](https://images.trvl-media.com/lodging/37000000/36080000/36076000/36075985/456f5527.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool - Palmera Room By B&G - Cancún Hotel Zone (Zona Hotelera)](https://images.trvl-media.com/lodging/37000000/36080000/36076000/36075985/dd4c2a14.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Palmera Room By B&G - Cancún Hotel Zone (Zona Hotelera)](https://images.trvl-media.com/lodging/37000000/36080000/36076000/36075985/dde76e0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, stovetop, coffee/tea maker - Palmera Room By B&G - Cancún Hotel Zone (Zona Hotelera)](https://images.trvl-media.com/lodging/37000000/36080000/36076000/36075985/2704a1c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Palmera Room By B&G - Cancún Hotel Zone (Zona Hotelera)](https://images.trvl-media.com/lodging/37000000/36080000/36076000/36075985/b545523c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies At Palmera Room By B&G - Cancún Hotel Zone, you can look forward to golfing on-site, a garden and a playground. In addition to laundry facilities, guests can connect to free in-room WiFi. ## Reviews 7.2 Good ### Entire apartment 2 bedrooms2 bathroomsSleeps 41292 sq ft ## Popular amenities - Kitchen - Washing machine - Dryer - Pet-friendly - Free Wi-Fi ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Palmera Room By B&G - Cancún Hotel Zone Affordable stay in Cancún’s Hotel Zone—perfect for travelers who spend the day exploring and just want a comfy, private space to rest. Recently upgraded with new AC and new Boiler system, we care about our past guests experience and look forward for the comfort of our future guests! Fridge, electric stove, pool, open areas, parking and 24/7 security. Walk to the beach, bus stop, stores, and top malls. 20 min from the airport. AC, hot water, and smart TV. Chill here between tours, relax by the pool, and enjoy Cancún without overpaying. Clean, complete, and hosted with care—your comfort is our priority. Have questions? Feel free to reach out anytime. Property Update: Tuesday 17, June 2025 ## Property amenities ### Beach - Beach loungers - Beach towels ### Pool/Spa - Communal pool - Outdoor pool ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Parking on site ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Hob - Microwave - Paper towels - Refrigerator - Spices - Toaster ### Dining - Dining table ### Bedrooms - 2 bedrooms - Bedsheets provided - Sofa bed ### Bathroom - 2 bathrooms - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room ### Outdoor areas - Garden - Outdoor furniture ### Laundry - Laundry facilities - Washing machine ### Comfort - Air conditioning ### Pets - Pet friendly - Welcoming cats and dogs only - Up to 10 kg per pet ### Suitability/Accessibility - Smoke-free property ### Services and conveniences - Iron/ironing board - Meal delivery service ### Location highlights - Near the bay - Near the marina - Near the sea ### Things to do - Boat - Golf - Motor boating nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Deadbolt lock ### General - Garden - Unit size: 1,292 square feet ## Similar properties ![View from property](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/de0a603a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - On private beach - Pool - Spa - Kids’ pool 7.2 Good 1,003 reviews £74 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=5823727&PinnedHotelID=5823727&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually decorated, individually furnished, blackout curtains](https://images.trvl-media.com/lodging/10000000/9560000/9554900/9554858/93cd98bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Costa Cancun Zona Hotelera - 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21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions Information provided by the property may be translated using automated translation tools ### Rules No Smoking at all ### Pets Pets are allowed Welcoming dogs and cats only 1 total (up to 10 kg per pet) Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed On-site parties or group events are strictly prohibited Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a deadlock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### Property is also known as Family Time Cancun Apartment Family Time At Cancun Cancun Family Time at Cancun!! Cancun Family Time at Cancun!! Apartment Family Time at Cancun!! Apartment Cancun Family Time Apartment Family Time Cancun Family Time Apartment Family Time at Cancun!! Zona Hotelera Zona Hotelera Family Time at Cancun!! Apartment Apartment Family Time at Cancun!! Family Time at Cancun!! Cancun Family Time at Cancun!! Apartment Family Time at Cancun!! Apartment Cancun ## About the area Located by the sea, this apartment is in Zona Hotelera, a neighbourhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Take the opportunity to explore the area for water adventures such as power boating. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) [View more Apartments in Cancun](https://www.expedia.co.uk/Cancun-Apartments.d179995-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6¢er=21.093307,-86.766205&zoom=13&channel=expedia-HotelInformation&maptype=roadmap&scale=1&path=color:0xFFFFF|weight:2|fillcolor:0x005AEB7F|enc:gtw_CvoqpO%3FO%3FO%3FQ%40O%3FQ%40O%40O%40Q%40OBO%40QBO%40OBOBOBOBQDMBQDMDODODODODMDOFODKFOFOFMFMFMHMFMHMFKHMHKHMHKHMHKJKJMHIJKJIHKJKJILKJGJIJILIJILILELIJGLGLGLGLELGNELGLENCLELENCLENCNCLCNCLCNANCN%3FNCLAN%3FNANAN%3FL%3FNAN%40N%3FN%3FN%40L%40N%3FN%40NBN%3FLBN%40NBLBNBNBLBNDLBNDLDLBNDLFLDLFLDLFLFLFLFLHLDJHLHJHJHLHJFJJJHJJJJJHJJHHJLHJHJJLHJHLFJHLHJHLFLFLHLFLFLDNFNFJDNFNDLDNDNDNDNBLDPBLBPBNDN%40NBN%40PBN%40N%40N%40P%40N%40N%40P%3FN%3FP%40N%3FN%3FPAN%3FP%3FNANAPANAPANANCNANCPANENCNCPCLEPCLENENENENELGNELGLGNENGJGNILGLGLIJILILGJILIJKLIJIJKJIJKJKHKJKJKHKHKHMHKHKHMHKFMFMHMFMFMFMFMDMFMDMFODMBMDODMBODMBOBOBMBO%40OBMBO%3FOBO%40O%3FM%40O%40O%3FO%3FO%40OAM%3FO%3FOAOAO%3FMAOCO%3FOCOCMAOCMCOCOCMEOCMEMEOCMEMGOEMGMEMGMGMGKGMIMGMGKIMIKIKIKIMIKIKKIKKIKKIKKKKKIKIMIKIMIKIMGMIKGMIMGMGOGKGOGOEMGMEOEMEOEOEOEOEMCQEMCQCOCOCOAQCMAQCOAOAQAOAQ%3FOAO%3FQ%3FO%3FQ&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=V7VOWN04Fc0xiCAgqdJaZQlwhnw=) Zona Hotelera, Q.R. ### What's nearby - ![🎶 Birds flying high, you know how I feel! 🎶 Parasailing along the coast of Cancun is an awesome experience, we were even lucky enough to spot a few turtles swimming below! ☀️🐢🐠🐟🌴😀 #GoProANZ #GoPro #Mexico ](https://images.trvl-media.com/place/179995/c00eea74-23e1-42d6-896a-bdcd84883d55.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballenas Beach 5 min walk \- 0.3 miles - ![Aquaworld featuring signage](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aquaworld 13 min walk \- 0.7 miles - ![Gaviota Azul Beach featuring tropical scenes, general coastal views and a sandy beach](https://images.trvl-media.com/place/6242291/62ef371b-f5dc-459f-abd0-db832739df4f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hotel Zone Beaches 2 min drive \- 1.1 miles - Kukulcan Plaza Shopping Mall 14 min walk \- 0.8 miles - Luxury Avenue Shopping Mall 14 min walk \- 0.8 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 19 min drive ### Restaurants - Nebbiolo 2 min walk - Cafetto 7 min walk - Restaurante Zen 8 min walk - La Madalena 8 min walk - Porfirio's Cancún 9 min walk ## Frequently asked questions ### Does Palmera Room By B&G - Cancún Hotel Zone have a pool? ### Is Palmera Room By B&G - Cancún Hotel Zone pet-friendly? ### How much is parking at Palmera Room By B&G - Cancún Hotel Zone? ### What time is check-in at Palmera Room By B&G - Cancún Hotel Zone? ### What time is check-out at Palmera Room By B&G - Cancún Hotel Zone? ### Where is Palmera Room By B&G - Cancún Hotel Zone located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Palmera Room By B&G - Cancún Hotel Zone Reviews ## Reviews ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 7 8 - Good 2 6 - Okay 5 4 - Poor 0 2 - Terrible 3 ### 7.8 Cleanliness ### 8.6 Location ### 6.8 Property conditions & facilities ## Reviews ### 8/10 Good #### JON S. 11 Mar 2024 Liked: Cleanliness, check-in, location, listing accuracy #### Great for a family trip This is a great spacious property with two bedrooms and two bathrooms. It is close to the beach and to transport to other areas within the island. Con: The master bathroom shower does spray everywhere and gets water all over and there is a sewer smell coming from that bathroom, this is an old property and we were able to manage that by keeping the bathroom door closed. Other than that, it is a beautiful location. We had a great time, it felt very safe with the guard, and would return again. ##### JON S. Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### William R. 15 Mar 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### HUGE apartment, 3 minutes from the beach!!! HOST is awesome! Great at communicating prior and during the stay. This apartment is HUGE. 2 bedrooms, 2 baths, kitchen, freezing cold A/C in all rooms, WIFI, pool (small pool for kids as well), great pool view from the kitchen tables, short walk to the beach, short walk to main road Kukulkan Blvd (take R1 and R2 buses north or south to stay on the hotel zone), good mattresses. Pharmacy, mini market, medical clinic, laundromat all within 3 minutes walking distance. This place is great for families, it's quiet and convenient. ##### William R. Stayed 15 nights in Feb 2021 ### 6/10 Okay #### DONNA 15 Apr 2024 Liked: Cleanliness, communication Disliked: Amenities Did not have a guide book. We did not have hot water for showers. Was not stocked very well such as drinking water, toiletries, kitchen items. Minimal furnishings. You can walk to the beach but it is exclusive hotel properties ##### DONNA Stayed 5 nights in Apr 2024 ### 2/10 Terrible #### Tim M. 8 Mar 2025 Liked: Location Disliked: Check-in, communication #### Communication Kills the stay. I’d love to review the property but I never made it in. I began contacting the owner through the app at noon on my way to Cancun since he had not provided entry instructions the day prior as he said he would. Through the day well past check in I sent messages. Being that I was in a foreign country by 7 pm. I made other arrangements. After 9 pm I was contacted by the manager. So just make sure you get your instructions and maybe the property is ok. They refuse to refund me because I didn’t try to call through the app. Whatever. You decide if being stranded in a foreign country on a Friday makes it incumbent on you and not them. ##### Tim M. Stayed 6 nights in Feb 2025 ### 2/10 Terrible #### Jorge I. 5 Jan 2021 Disliked: Cleanliness, communication, listing accuracy #### Stay Away from this property! Very disappointed with the experience at this property. The overall cleanliness of the apartment was extremely poor. From dirty utensils, old and stained plates, cooking ware, greasy kitchen cabinets including doors, drawers, to unattended dirty windows and dirty bathroom stalls and used soap bars (by prior guest) to mention some of the inconveniences. Water pressure was terrible and there was no way to keep the water temperature consistent to take a normal shower. However, the three BIGGEST situations we faced that forced us to leave the property way ahead scheduled departure were: 1\. The secondary bedroom bathroom window has significantly scratched sections big enough for anyone to be able to see right into the shower from the parking lot – What kind of privacy is that??? The property owner stated that he wasn’t even aware of the situation and that he was sending someone to repair, which he NEVER did and also caused us to waist our limited vacation time waiting for someone that never arrived. ZERO property management and maintenance skills and awareness. 2\. There was also a significant amount of a fruit fly infestation allover the apartment – living areas, kitchen, bedrooms and of course in the bathrooms as well. 3\. The fact that we basically had to clean and sanitize after prior guest and the uncomfortable odor that the pesticide leaves along with the property manager Emilio Picon’s poor attitude and repeated indifference made us take the determination of leaving the property after only having use the property for 5 days out of the 14 total days we were planning to stay and paid in full. I feel like someone just took advantage of me and robbed me. Not only the property was not in decent shape but the lack of care and concern for us as the paying guest, no sense of urgency to address the issues truly made us leave having to spend unexpected amount of money to somehow “save” the rest of our vacations. Just a little courtesy, care and concern would have made the opportunities in the property more manageable. One of the local commune area maintenance workers even said “no wonder why other guest also had left in similar ways” – I guess we had the experience right on! We will NEVER AGAIN stay at any other Vrbo property and DO NOT recommend ##### Jorge I. Stayed 14 nights in Dec 2020 ### 10/10 Excellent #### Leadim 8 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excelente ubicación, a unos pasos del acceso público a la playa Ballenas. Más que suficiente cantidad de camas, el A/C muy bien, la cocina equipada con todo lo necesario para empezar a cocinar. El condominio tiene un bello jardín y una buena alberca. El anfitrión mantuvo buena comunicación. ##### Leadim Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Brenda 9 Apr 2024 Liked: Cleanliness, amenities, communication el olor del baño, demasiado desgradable. faltaban sabanas para el sofa cama, la television esta muy arriba, la estufa electrica necesita sarten especial. De lo demas esta muy agradable y comoda para dormir, y la vigilancia es excelente muy amables y atentos. ##### Brenda Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Chris J. 18 May 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice getaway Nice condo with security guards, Pablo was awesome, very helpful. The place was warm but the A/C in the bedroom was fantastic much needed. Only complaint was the amount of mold in the master bath, but otherwise great. Made do with the one pot and pan just fine. Community pool was nice clean and quiet. Would stay again ##### Chris J. Stayed 3 nights in May 2022 ### 8/10 Good #### Kenneth D. 5 Mar 2022 Liked: Check-in, communication, listing accuracy #### First time for extended stay in Mexico Was nice and spacious and close to the pool which we used a lot. Disappointed in the closest beach. Should mention the public beach at Playa Marlin. Only a short bus ride. Need to mention restaurants in the area since you can’t go to any of the hotels to eat. Also instructions for the stove induction heaters for cooking. Took some time to figure out. ##### Kenneth D. Stayed 35 nights in Jan 2022 ### 10/10 Excellent #### Mariel F. 28 May 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Perfect space The right amount of amenities and space for our family. Easy in and out and our boy enjoyed the lawn and pool area also. ##### Mariel F. Stayed 3 nights in May 2021 ### 10/10 Excellent #### Verified traveller 11 May 2021 Liked: Cleanliness, amenities, property conditions & facilities, communication Property was walking distance from beach access and in a gated area with amazing grounds and swimming pool to chillout in. For my daughter and I was a great place to stay and feel safe. Owners were very helpful and amazing to deal with in our situation. Thank you again for all you help. ##### Verified traveller Stayed 2 nights in May 2021 ### 2/10 Terrible #### Verified traveller 6 May 2021 Liked: Cleanliness Disliked: Amenities, communication MUY MAL las fotos con las que ofrecen este lugar son engañosas ponen la laya para atraer la atención NO TIENE PLAYA esa playa es una foto de la playa pública mas cercana, el departamento no esta mal pero NO sirve la regadera del baño del cuarto 2, el agua en los lava manos casi no sale y los WC muy mal su desague lo que lleva a mucho desperdicio de agua, los utensilios de la cocina son muy básicos e insuficientes y aunque el horno de microondas es nuevo no se puede calentar mas que agua ya que los platos que tiene no son aptos para uso en microondas, EXPEDIA prácticamente se lavo las manos con la reservación y la reclamación nos mandaron con Vrbo quienes han dado hasta el momento todas las escusas para dar atención al reclamo que se hizo en el momento de la llegada a la propiedad, el anfitrión prácticamente también se hizo de la vista gorda con toda la inflexibilidad, lo único bueno es que la gente que realmente esta en la operación es gente amable y si de reconocer el área de la alberca muy bien. ##### Verified traveller Stayed 5 nights in Apr 2021 ### 6/10 Okay #### William L., Chicago Illinois 3 May 2021 Liked: Communication Disliked: Listing accuracy #### OK A FEW PROBLEMS FIRST COUPLE OF DAYS, BUT WORKED OUT WELL THE REMAINDER OF OUR STAY ##### William L. Stayed 10 nights in Apr 2021 ### 6/10 Okay #### Jaimon R. 12 Apr 2021 Liked: Check-in, communication, location, listing accuracy Disliked: Cleanliness #### Bathroom has mold/mildew The master bathroom had signs of mildew/mold on the ceilings above the shower. The shower curtain was covered in mold at the bottom. The second bathroom had it on the Ceiling as well but not as bad. It looked to of been attempted to be cleaned at some point but the proper fix is to tear out and replace the sections or at least use Killz after scraping the mildew/mold off. The shower window in the second bath all was supposed to be frosted over for privacy reasons, however this was old and peeling off exposing the person showering very easily. A curtain would of been nice and easy to fix. Otherwise our stay was good! Very Spacious, pool was great, close to the ocean ##### Jaimon R. Stayed 2 nights in Mar 2021 ### 10/10 Excellent #### Linda M. 21 Aug 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Owner ##### Linda M. Stayed 7 nights in Jul 2024 ---