All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 312 out of 1006 reviews" "
10 - Excellent
312
Rating 8 - Good. 400 out of 1006 reviews" "
8 - Good
400
Rating 6 - Okay. 190 out of 1006 reviews" "
6 - Okay
190
Rating 4 - Poor. 75 out of 1006 reviews" "
4 - Poor
75
Rating 2 - Terrible. 29 out of 1006 reviews" "
2 - Terrible
29
8.4/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Michael
22 Apr 2024
Liked: Cleanliness, staff & service
nice old style property....staff were very helpful retrieving a lost item
Michael
Stayed 1 night in Apr 2024
Response from Lukas Wilfling on 23 Apr 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Nice stay, lovely and quiet property. A few minor wear and tear setbacks in the room but otherwise fine.
Paul
Stayed 2 nights in Apr 2024
Response from Lukas Wilfling on 7 Apr 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Julian
3 Apr 2024
Friendly staff
Julian
Stayed 1 night in Apr 2024
Response from Lukas Wilfling on 7 Apr 2024
Dear Julian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Elizabeth
16 Mar 2024
Liked: Cleanliness, staff & service
Quiet location
Elizabeth
Stayed 1 night in Mar 2024
Response from Lukas Wilfling on 1 Apr 2024
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Great value and still close to the city, free secure parking and generous sized rooms.
Jason
Stayed 1 night in Mar 2024
Response from Lukas Wilfling on 6 Mar 2024
Dear Jason,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Gregory,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
It was a terrible night and could not sleep well as we had to evacuate two times around 4 am and 4:30 am for the false fire alarms. Staffs should explain why it happened and apologise about false alarms before we ask about it.
Shigenobu
Stayed 1 night in Feb 2024
Response from Lukas Wilfling on 21 Feb 2024
Dear Shigenobu,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Magar
26 Jan 2024
Disliked: Property conditions & facilities
The bathroom supplies were not checked
Magar
Stayed 3 nights in Jan 2024
Response from Lukas Wilfling on 30 Jan 2024
Dear Magar,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies about the bathroom amenities and please rest assured that I will share this with our Housekeeping Team the ensure we regularly check these.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Kevin
18 Jan 2024
Liked: Cleanliness, staff & service
Toilet position in bathroom not great
Kevin
Stayed 1 night in Jan 2024
Response from Lukas Wilfling on 21 Jan 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Kathy
Business traveller, Travelled with partner
15 Jan 2024
Staff ignored me standing at the front glass doors for 15 minutes on arrival despite pressing the doorbell, intercom repeatedly. Only entered because other guests exited the building. No apology once inside despite seeing me waiting.
Kathy
Stayed 1 night in Jan 2024
Response from Lukas Wilfling on 16 Jan 2024
Dear Kathy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will raise your Feedback with the team and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
Luke
Travelled with family, Travelled with family and small children
Front desk staff were so nice and gave us so much information.
Luke
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Luke,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
Ting
Travelled with family and small children
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
Ting
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Ting,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Kelly
30 Dec 2023
Liked: Cleanliness, staff & service
Staff lovely, room clean, sofa bed needs to be replaced unserviceable. Property clean and functional but needs a spruce up including paint and new carpets/decor etc.
Kelly
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Kelly,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Lydia
29 Dec 2023
Lydia
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 21 Jan 2024
Dear Lydia,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
Dear Jan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Simon
24 Dec 2023
Liked: Staff & service
Property smelled musty and the carpets looked old, faded and stained.
Simon
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 16 Jan 2024
Dear Simon,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
John, Collaroy
Business traveller
14 Dec 2023
Liked: Cleanliness
Good location
John
Stayed 1 night in Dec 2023
Response from Lukas Wilfling on 18 Dec 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
David
1 Dec 2023
David
Stayed 2 nights in Nov 2023
Response from Lukas Wilfling on 7 Dec 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Craig,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Aya,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Edward,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
David
Travelled with partner
28 Oct 2023
Liked: Amenities
Very good location in a charming building. Lovely garden area and safe and easy parking. Short walk to the main shopping and eating area. Would happily stay here again.
David
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 30 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our gardeners. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
I'd recommend getting an EV charger supplier that doesn't require payment on top of the hotel bill. A very slow charger is not worth it and having a fast charger would make you more of a destination and generate more business over time.
Alana
Stayed 2 nights in Oct 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear Alana,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
David
Travelled with partner
13 Oct 2023
Liked: Cleanliness, staff & service
Large airy room. Old world ambience and charm. Needs some repainting. Fitness room small minimal equipment. Very well situated.
David
Stayed 5 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear David,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I'm pleased to advise that we have started painting our hallways along with the guest room doors.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Rhonda
Travelled with partner
13 Oct 2023
Disliked: Cleanliness
Was not really impressed
Rhonda
Stayed 3 nights in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Rhonda,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
Nice courtyard. Only issue for me is that there are lots of steps
Elizabeth
Stayed 1 night in Oct 2023
Response from Lukas Wilfling on 15 Oct 2023
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
This delightful old building has been updated with new ensuite bathroom. Very comfortable and nice and close to city centre.
Mary
Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 3 Oct 2023
Dear Mary,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
kanan
27 Sept 2023
kanan
Stayed 1 night in Sep 2023
Response from Lukas Wilfling on 18 Oct 2023
Dear kanan,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Very convenient near War Memorial and easy walk into city.
Carmel
Stayed 3 nights in Sep 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Carmel,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Good Morning Mina,Thank you for your feedback. Could we give you a call-in regard to your stay and feedback?Looking forward to hearing back from you.Kind Regards,Rosa
4/10 Poor
Paul
28 Aug 2023
Paul
Stayed 1 night in Aug 2023
Response from Lukas Wilfling on 25 Sept 2023
Dear Paul,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
GLENN
26 Aug 2023
GLENN
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 31 Aug 2023
Dear Glenn,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
Always like staying here, close to shops and eateries, quiet, large room and bed, good breakfast
Jane
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jane,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Old world charm, friendly & efficient staff. Secure car park much appreciated. Great location. Our room, the deluxe loft was great if you don't mind stairs. All in all, an enjoyable couple of days.
Jillian
Stayed 2 nights in Aug 2023
Response from Lukas Wilfling on 21 Aug 2023
Dear Jillian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear Robert,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Caroline
Travelled with group
17 Jul 2023
Liked: Cleanliness, staff & service
I enjoyed my stay, I upgraded to a courtyard room and loved it. Mini bar and movie purchases way too expensive. The staff were great. On site Restaurant not available so ate in Bistro..pub like atmosphere, bit noisy but food was great.
Caroline
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Caroline,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Mark
Travelled with partner
17 Jul 2023
Liked: Cleanliness, staff & service
Rooms were big and nice and clean, great bathrooms. Liked the high ceilings. Overall hotel was missing a warm and inviting environment. Dining facilities were average.
Mark
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 18 Jul 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please also allow me to extend my sincere apologies in regard to your dining experience and please rest assured that I will share this feedback with our Food & Beverage Manager and our Executive Chef.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
Nikki
10 Jul 2023
Nikki
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 1 Aug 2023
Dear Nikki,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Friendly and helpful staff and clean and quiet room.
John
Stayed 1 night in Jul 2023
Response from Lukas Wilfling on 14 Jul 2023
Dear John,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, especially when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
Paivi
24 Jun 2023
Paivi
Stayed 2 nights in Jun 2023
Response from Lukas Wilfling on 25 Jun 2023
Dear Paivi,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
Dear FRANK,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
A unique and beautiful property with coziness and comfort and wonderful staff , management, cleaning staff and reception staff.
Helen
Stayed 2 nights in Jun 2023
Response from Lukas Wilfling on 21 Jun 2023
Dear Helen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
10/10 Excellent
Sharon
14 Jun 2023
Sharon
Stayed 4 nights in Jun 2023
Response from Lukas Wilfling on 18 Jun 2023
Dear Sharon,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Trudy
12 Jun 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed initially and had to change rooms due to mouldy curtains, issues with the toilet and noise. They upgraded me for free and the room I was moved to was much better. Is a great location but personally wouldn’t stay there again.
Trudy
Stayed 3 nights in Jun 2023
Response from Lukas Wilfling on 12 Jun 2023
Dear Trudy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I'm working with our Housekeeping team on your feedback and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
Dear ALAN,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager
6/10 Okay
Tracy
28 May 2023
Disliked: Cleanliness, staff & service
The receptionist was rude and difficult to understand. And housekeeping was not great either. Room service arrived cold and again server rude.
Tracy
Stayed 2 nights in May 2023
Response from Lukas Wilfling on 30 May 2023
Dear Tracy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will share your feedback with the relevant department heads and that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager
8/10 Good
Stephen
Business traveller, Travelled with partner
27 May 2023
Liked: Cleanliness, staff & service
Very friendly and helpful staff but have to pay ofr parking g
Stephen
Stayed 3 nights in May 2023
Response from Lukas Wilfling on 30 May 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it includes our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager