Ratings based on 1,226 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Families
by A verified traveller

Nice place

Posted 17-Mar-2017
Pros: Location, appart from other guests was in a quiet location and no street noise
Cons: Update of room appliances
Clean and comfortable but had outside room next to stairs for upper level so lots of noise during the night with people coming and going. Block out curtain didnt cover all the window somlots of light coming in. The room fridge was old and noisy and vibrated in its cupboard every time it cut out. Staff were excellent and helpful
5out of 5
Recommended
for Everyone
by A verified traveller from newcastle

Posted 10-Mar-2017
Great room, really nice comfortable bed and well laid out. Only complaint was the noise of 2 busloads of school kids racing about in the early morning, but thats life. I would definitely stay again. LOVE the big trees and birds in the grounds!
Comment from Hotel Management
15-Mar-2017 by Brook Paulka, Hotel Management
Dear John Thank you for taking the time to make your review. The team and I are delighted you enjoyed your stay with us. The hotel has fantastic old trees in the garden areas that attract the local birdlife. The team and I look forward to welcoming you back to the Hotel on your next visit to out fantastic city. Kind Regards
3out of 5
by A verified traveller

Posted 03-Feb-2017
i booked for 1 adult and 1 child 17 years, the room we were put in had 1 double/queen and a sofa bed the sofa bed felt like it had no mattress I had to go and buy a pump up mattress so as there was something for my daughter to sleep on. Our room was made up on the second day and we didn't get a Bath Matt, Our room was made up the 3rd day we were left a Bath Matt but only 1 towel. I had to go to the office to ask for a second towel and she asked me if we had face washers. We had no face washers any day. The last morning we were getting ready to leave at 9:20 when we had a knock on the door it was house keeping wanting to make up our room, He saw us thru the window but still felt the need to knock to see if he could make up our room. I was under the impression that checkout was 10am. It totally confused me as to why they would try and make up the room before we checked out.
Comment from Hotel Management
08-Feb-2017 by General Manager, Hotel Management
Dear Guest Thank you for passing on your experience. On behalf of the team please accept my apologies regarding the linen. I have raised this with the Housekeeping team so this does not happen again. In regards to the extra bedding. I am sorry that you felt you had to go buy a blow up bed. I would urge all our guests that if they are not happy with the bedding configuration please come and discuss this with the team. If possible we would have tried to relocate both you and your daughter to another room. Once again thank you for your feedback and I hope that you may choose to stay with us again when you next visit the nations capital.
3out of 5
Recommended
for Everyone
by A verified traveller

Better than average mid-range Motel

Posted 24-Jan-2017
Pros: Good parking, quiet environment, Mini Kitchenette in room a bonus.
Cons: Dining room very basic and not attractive.
Location: Close to Dickson restaurants, ten minutes to CBD. safe, easy walks in streets around motel
First time stay at this property was pleasant surprise, location was more convenient than expected, although high % of rooms occupied, parking was easy. Room on first floor was quiet and easy to access. 3 night stay was excellent value.
Comment from Hotel Management
27-Feb-2017 by Brook Paulka, Hotel Management
Dear Guest Thank you for taking the time to pass on your experience. The team and I are delighted you enjoyed your stay with us and we look forward to welcoming you back to the hotel soon. Kind regards Brook Paulka
4out of 5
Recommended
for Business Travellers
by A verified traveller

Quiet street, fresh bathroom

Posted 22-Jan-2017
Pros: Location
Very suitable for overnight stay. Large room, newish bathroom, pleasant suburban setting, restaurant comfortable for breakfast with good range of foods.
Comment from Hotel Management
27-Feb-2017 by Brook Paulka, Hotel Management
Dear Ian Thank you for taking the time to pass on your experience. The team and I are delighted you enjoyed your stay with us and we look forward to welcoming you back to the hotel soon. Kind regards Brook Paulka
5out of 5
Recommended
for Everyone
by A verified traveller

Very clean, quiet hotel

Posted 16-Jan-2017
Pros: Clean, quiet, quick check in
Cons: There was no cold water in the batthroom taps for a drink. Strange smell in the bathroom, maybe from cleaning products
Location: Close to War Memorial.
Had a pleasant one night stay. Very clean and away from noisy roads and railway lines in a quiet neighbourhood. Would recommend it.
Comment from Hotel Management
09-Mar-2017 by Brook Paulka, Hotel Management
Dear Greg Thank you for your review. I am delighted that you enjoyed your stay with us. We look forward to welcoming you back to the hotel when you are next in Canberra.
5out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Quiet yet still close enough to city centre

Posted 13-Jan-2017
Shady parking spots available, comfy beds, great a/c system & spotless bathroom- all we really needed. Maids a bit stingy with soap & toilet paper - otherwise no complaints & would stay here again.
Comment from Hotel Management
16-Jan-2017 by Brook Paulka, Hotel Management
Dear Cheryl Thank you for taking the time to pass on your experience. I am delighted to read that you enjoyed your stay with us. I will share your comments with the team. Once again thank you
4out of 5
Recommended
for Everyone
by A verified traveller from H

Good room

Posted 19-Dec-2016 on Wotif
Good room, quiet. Not a bad spot. Would stay again
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Alex Thanks you for taking the time to let us know about your experience with us. I am delighted that you enjoyed your stay with us. We hope to welcome you back soon when you are next in Canberra Kind regards Brook Paulka
5out of 5
Recommended
for Everyone
by A verified traveller from Cowra NSW

Lovely friendly staff

Posted 15-Dec-2016 on Wotif
Pros: My last stay was to stay in Canberra for a Keith Urban concert and so many people were staying for the same reason and the atmosphere was fun and happ
Cons: Signage to the rooms as our room was a bit hard to find due to lack of direction signage.
I have stayed at the Tall Trees about 4 x times now and they are always so lovely to deal with. Very friendly and make you feel very relaxed.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Maria I am delighted to read that you enjoyed your stay with us at Tall Trees Canberra. From what I am told the concert was fantastic. I will also have a look at how we can improve our signage in the new year. Once again thank you and I hope we can welcome you back soon. Kind Regards Brook Paulka
4out of 5
Recommended
for Business Travellers
by A verified traveller from Sydney, Australia

Modern Hotel in a quiet street

Posted 13-Dec-2016 on Wotif
I stayed for 4 nights. The room was made each day and it was nice to have a hot shower with proper water pressure. I would stay here again.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Jim Thank you for your review and I am delighted that you enjoyed your stay with us. On behalf of the team Thank you again and we look forward to seeing you again when you are next visiting Canberra. Kind Regards Brook Paulka