Ratings based on 1,197 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Friendly reception to suit customer needs

Posted 28-Nov-2016
Considerate reception helping us upgrading to rooms so that we can stay close together with our elderly mom. We appreciated that.
4out of 5
by A verified traveller

My daughter's favorite place

Posted 10-Nov-2016
Recommended. Good family room for 4. Clean friendly and close to nearby restaurants and facilities.
3out of 5
by A verified traveller from Victoria

Quiet, close to everything

Posted 02-Oct-2016
Older hotel, a little put off by stale smell.. Not value for money.
Comment from Hotel Management
08-Nov-2016 by General Manager, Hotel Management
Dear Elizabeth Thank you for passing on your experience. My apologies that you felt that we did not meet with your expectations. The team strive to ensure that all our guests enjoy their stay with us. I will share your comments with the team to ensure that we improve on all levels. Kind Regards
4out of 5
by A verified traveller

Good value for money

Posted 10-Sep-2016
Pros: I had trouble connecting to the internet and staff fixed that quickly and easily.
Cons: Bathroom is a little small but nothing in practical terms can be done about that.
Location: Slightly away from the main centre but nice and quiet and only takes a couple of minutes to get to town.
Although one of the cheapest motels in Canberra it was still very pleasant and I had no cause for complaint.
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Dear Alan Thank you for great review. On behalf of the team thank you and we hope that we be able to welcome you back soon. Regards
3out of 5
by A verified traveller

It is in the suburbs

Posted 07-Sep-2016
The chef was sick hence no dinner on Monday night. I was told I could walk to the Football Club, after arriving in a cab. I had heels on and would have been a single woman, walking in a place I don't know and sitting in a bar on my own. I did not feel safe doing this. I do not feel that enough effort was made to accommodate my dinner needs, given my situation. Even an SMS earlier in the day to advise would have helped.
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Dear Guest On behalf of the team please accept my apologies. Unfortunately as we only have a small team this incident left us with no options as it was very late notice. For this please accept my sincerest apologies. We are working on strategies to ensure that this doesn't happen again. I hope that we may be able to welcome you back to the hotel again. Kind Regards
4out of 5
by A verified traveller

Very Happy Stay

Posted 05-Sep-2016 on Wotif
Pros: Neat and quiet and very well priced
Cons: The Blankets were a bit thin, but we just turned up the reverse cycle unit
Location: Very close to Dickson with a variety of great restaurants. Easy access to main roads to take you anywhere around Canberra with ease.
Great value, in a nice quiet spot and easy to get anywhere, very central to things.
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to pass on your experience. On behalf of the team Thank you and we hope to welcome you back to the hotel soon. Kind Regards
3out of 5
by Ros from Bega

Posted 01-Sep-2016 on Hotels
Happy with our stay, but I must say that the 3 times we have now checked in the evening reception staff have been okay but less than welcoming. I also questioned why my drivers licence was required at check in. I have never been asked for that before. When I questioned it I was told the boss told her to note licence details. Morning reception staff and House keeping staff were great.
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Dear Ros Thank you for passing on your feedback. I am sorry that the team did not provide you with a warm welcome and I shall raise this with them. In regards to your licence it is a case of requirement as per the legislation. However I am aware that a lot of hotels do not ask. It is the policy of our hotel to comply with all legal request. I will discuss this with the team as well to ensure that they relay this correctly to our guest when they ask. Once again thank you and I do hope that we may be able to welcome you back to Tall Trees Canberra soon. Kind regards
4out of 5
by A verified traveller from V

Great one nighter I'm busy hotel.

Posted 15-Aug-2016 on Wotif
This place is flat out. But the services by friendly staff, comfy bed and the cleanliness made it memorable.
Comment from Hotel Management
22-Aug-2016 by Brook Paulka, Hotel Management
Dear Infrequent stay Thank you for taking the time to pass on your experience. I was delighted to read that you enjoyed your stay with us. We look forward to welcoming you back when you are next in Canberra.
4out of 5
by eunchul

적절한 가격

Posted 09-Aug-2016 on Hotels
깔끔했어요
Comment from Hotel Management
22-Aug-2016 by General Manager, Hotel Management
Dear eunchal Thank you for your review. I am delighted that we could meet with your expectations. We hope to welcome you back when you next visit Canberra.
5out of 5
by A verified traveller

Good location and excellent value

Posted 05-Aug-2016
Pros: Clean room, good value and lots of parking.
Cons: unstable wifi connection.
Location: Short drive to Dickson for food and groceries, just 10 minutes from airport as well.
Excellent price, close to most facilities, helpful staff, lots of parking.
Comment from Hotel Management
22-Aug-2016 by Brook Paulka, Hotel Management
Dear Traveller Thank you for taking the time to pass on your experience. On behalf of the team thank you for your review. We hope that we can welcome you back to Tall Trees when you are next in the nations Capitol.