Ratings based on 1,220 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 03-Feb-2017
i booked for 1 adult and 1 child 17 years, the room we were put in had 1 double/queen and a sofa bed the sofa bed felt like it had no mattress I had to go and buy a pump up mattress so as there was something for my daughter to sleep on. Our room was made up on the second day and we didn't get a Bath Matt, Our room was made up the 3rd day we were left a Bath Matt but only 1 towel. I had to go to the office to ask for a second towel and she asked me if we had face washers. We had no face washers any day. The last morning we were getting ready to leave at 9:20 when we had a knock on the door it was house keeping wanting to make up our room, He saw us thru the window but still felt the need to knock to see if he could make up our room. I was under the impression that checkout was 10am. It totally confused me as to why they would try and make up the room before we checked out.
Comment from Hotel Management
08-Feb-2017 by General Manager, Hotel Management
Dear Guest Thank you for passing on your experience. On behalf of the team please accept my apologies regarding the linen. I have raised this with the Housekeeping team so this does not happen again. In regards to the extra bedding. I am sorry that you felt you had to go buy a blow up bed. I would urge all our guests that if they are not happy with the bedding configuration please come and discuss this with the team. If possible we would have tried to relocate both you and your daughter to another room. Once again thank you for your feedback and I hope that you may choose to stay with us again when you next visit the nations capital.
3out of 5
Recommended
for Everyone
by A verified traveller

Better than average mid-range Motel

Posted 24-Jan-2017
Pros: Good parking, quiet environment, Mini Kitchenette in room a bonus.
Cons: Dining room very basic and not attractive.
Location: Close to Dickson restaurants, ten minutes to CBD. safe, easy walks in streets around motel
First time stay at this property was pleasant surprise, location was more convenient than expected, although high % of rooms occupied, parking was easy. Room on first floor was quiet and easy to access. 3 night stay was excellent value.
4out of 5
Recommended
for Business Travellers
by A verified traveller

Quiet street, fresh bathroom

Posted 22-Jan-2017
Pros: Location
Very suitable for overnight stay. Large room, newish bathroom, pleasant suburban setting, restaurant comfortable for breakfast with good range of foods.
5out of 5
Recommended
for Everyone
by A verified traveller

Very clean, quiet hotel

Posted 16-Jan-2017
Pros: Clean, quiet, quick check in
Cons: There was no cold water in the batthroom taps for a drink. Strange smell in the bathroom, maybe from cleaning products
Location: Close to War Memorial.
Had a pleasant one night stay. Very clean and away from noisy roads and railway lines in a quiet neighbourhood. Would recommend it.
5out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Quiet yet still close enough to city centre

Posted 13-Jan-2017
Shady parking spots available, comfy beds, great a/c system & spotless bathroom- all we really needed. Maids a bit stingy with soap & toilet paper - otherwise no complaints & would stay here again.
Comment from Hotel Management
16-Jan-2017 by Brook Paulka, Hotel Management
Dear Cheryl Thank you for taking the time to pass on your experience. I am delighted to read that you enjoyed your stay with us. I will share your comments with the team. Once again thank you
4out of 5
Recommended
for Everyone
by A verified traveller

Friendly reception to suit customer needs

Posted 28-Nov-2016
Considerate reception helping us upgrading to rooms so that we can stay close together with our elderly mom. We appreciated that.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Guest Thank you for your review. The team and I strive to provide personalized service to all our guest and it is a pleasure to be of service to you. We look forward to welcoming you back to Tall Trees Soon. Kind Regards Brook Paulka
4out of 5
by A verified traveller

One week in Canberra

Posted 21-Nov-2016 on Hotels
In Canberra for a one week work trip. Needed something close to customer. Best Western was a very good choice.
3out of 5
Recommended
for Everyone
by A verified traveller

overnight stay

Posted 20-Nov-2016 on Wotif
Pros: Extremely quiet location
Cons: Very basic accommodation - furniture looked a bit tired
Location: Only needed to sat overnight - was involved in family activities with Canberra residents for the two days - motel was excellently located for that.
Room was adequate. Bed comfortable, bathroom terribly tiny. Extreme quiet all night was lovely.
4out of 5
Recommended
for Everyone
by A verified traveller from Cairns

Quiet location with pleasant grounds

Posted 19-Nov-2016 on Wotif
Check it n was smooth. Room was comfortable and clean, and everything worked well. I booked a family room for more space and two beds but second beds were bunks. Also garbage skip was outside window and it was very noisy when moved each morning.
4out of 5
by A verified traveller

Handy location

Posted 16-Nov-2016 on Hotels
We enjoyed the location as it was handy to most venues we were going to.
Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Dear Guest Thank you for your review and I am delighted that you enjoyed your stay with us. On behalf of the term we look forward to welcoming you back to the hotel soon. Kind regards