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Reviews of Melia Vinpearl Cam Ranh Beach Resort

5 out of 5
Melia Vinpearl Cam Ranh Beach Resort
D6B2 & D7A1 - Cam Ranh Peninsula, Cam Lam, Khanh Hoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 196 out of 277 reviews" "
Rating 8 - Good. 61 out of 277 reviews" "
Rating 6 - Okay. 8 out of 277 reviews" "
Rating 4 - Poor. 6 out of 277 reviews" "
Rating 2 - Terrible. 6 out of 277 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Also ok
Stayed 1 night in Feb 2024
Response from Nguyen Hai Au - General Manager on 27 Feb 2024
Dear Mr/Ms. THU,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Tony, Chantilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Ideal location for RR. Worthy of a 5 star resort.
Stayed 3 nights in Dec 2023
Response from Nguyen Hai Au - General Manager on 23 Jan 2024
Dear Mr. Tony,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Kimberly, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
We booked the oceanfront 3-bedroom villa and were advised by the staff to go to The Level for breakfast instead of The Merkado buffet restaurant. It’s supposed for VIPs, has more quality food and selections but actually not the case. The Merkado has more food selections.
Stayed 2 nights in Jan 2024
Response from Nguyen Hai Au - General Manager on 12 Jan 2024
Dear Ms. Kimberly,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Owain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2023
Response from Nguyen Hai Au - General Manager on 31 Jan 2024
Dear Mr/Ms. Owain,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

8/10 Good

Kam Fai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nguyen Hai Au - General Manager on 2 Jan 2024
Dear Mr/Ms. Kam Fai,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nguyen Hai Au - General Manager on 31 Dec 2023
Dear Mr/Ms. Jeremy,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nguyen Hai Au - General Manager on 29 Dec 2023
Dear Mr/Ms. Alison,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Narendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Holiday!
Fantastic service always welcoming and happy to help. Specially all the chefs on the first day we struggled with food options as we are strict vegetarians and don’t eat any seafood. We mentioned the fact that we were struggling and the next morning the chef had created a special veg menu for us. All the staff made our 10 day holiday extra special. We made lots of new friends too. Thank you Melia Vinpearl cam Ranh beach resort for a fantastic holiday.
Stayed 10 nights in Aug 2023
Response from Nguyen Hai Au - General Manager on 30 Aug 2023
Dear Mr/Mrs. Narendra,On behalf of the Management and staff of Melia Vinpearl Cam Ranh Beach Resort, I would like to thank you for sharing your family's experience.We are really happy to have brought your family great experiences.I will pass on your compliments to the chef, I believe it will motivate them to develop further in the future.Once again, I would like to thank you and your family for choosing Melia Vinpearl Cam Ranh Beach Resort as your destination. Hope to see you and your family in the near future

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nguyen Hai Au - General Manager on 30 Aug 2023
Dear Mr. Vinh,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Wing Yu

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is located in a very good location with a very beautiful beach.
Stayed 3 nights in Aug 2023
Response from Nguyen Hai Au - General Manager on 30 Aug 2023
Dear Mr/Ms. Wing Yu,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Dennis

Stayed 2 nights in Jul 2023
Response from Nguyen Hai Au - General Manager on 10 Aug 2023
Dear Mr/Ms. Dennis,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

2/10 Terrible

Anh

Stayed 2 nights in Jul 2023
Response from Nguyen Hai Au - General Manager on 29 Jul 2023
Dear Anh,We regret to learn that your recent stay with us was not up to your expectations. We would like to have the opportunity to know more about your experience. Please feel free to contact us to share more details about your stay so we can work to continue improving our service and facilities.Warm regards,

10/10 Excellent

phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the privacy. Walkable distance to the beach even my villa a little far from the beach. The staffs are nice and polite. I had a good experience at the hotel.
Stayed 1 night in Jun 2023
Response from Nguyen Hai Au - General Manager on 6 Jun 2023
Dear Mr./Ms. Phuong,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for the valuable information you have shared with us.We look forward to welcoming you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Wishing you and your family health, success and happiness.

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Feb 2023
Response from Nguyen Hai Au - General Manager on 28 Feb 2023
Dear Mrs. Mai, Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for taking the review. It was a pleasure hosting you at Melia Vinpearl Cam Ranh Beach Resort and we hope to welcome you back again in the future. Wishing you and your family a lot of health, success and happiness!Best regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Melia Vinpearl Cam Rảnh beach resort . The staffs are extremely friendly , attentive and helpful. Especially Việt the client manager and Trung ( the entertainment staff
Stayed 2 nights in Feb 2023
Response from Nguyen Hai Au - General Manager on 15 Feb 2023
Dear Ms. Kim,Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for taking the lovely review. We are delighted that you had a wonderful time with us, enjoyed the resort especially our team.It was a pleasure hosting you at Melia Vinpearl Cam Ranh Beach Resort and we hope to welcome you back again in the futureBest regards,

10/10 Excellent

Bolormaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Nguyen Hai Au - General Manager on 22 Jan 2023
Dear Mr/Ms. Bolormaa, Thank you for choosing to stay at Melia Vinpearl Cam Ranh Beach Resort and for taking the review.It was a pleasure hosting you at Melia Vinpearl Cam Ranh Beach Resort and we hope to welcome you back again in the future.Kind Regards,

10/10 Excellent

An Thi Minh, South Hadley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, they make you feel so welcome and relaxed. The beachfront villa we stay was really spacious and comfortable . We will definitely come back.
Response from Nguyen Hai Au - General Manager on 5 Jan 2023
Dear Ms. An Thi Minh,Thank you for taking the time to tell us about your experience at Melia Vinpearl Cam Ranh Beach Resort. We are so happy to know how much you enjoyed your stay experience.We are always pleased to receive praise. It is truly rewarding when a guest recognizes our staff’s efforts. Your comments will be shared with our entire staff, as reinforcement to continue their efforts.We hope to welcome you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Warm regards,

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is so beautiful and amazing. A lovely get away just minutes away from Nha Trang. Alice, Vin, the GM, and the entire staff were attentive and made our stay so enjoyable and relaxing! Wish we could have stayed longer! Loved our villa. I am recommending all our friends and family to stay here! I hope to be back soon. Also, thank you to the staff for my birthday cake, that was a very pleasant surprise!
Response from Nguyen Hai Au - General Manager Melia Vinpearl Ca on 10 Dec 2022
Dear Ms. Christie,Thank you for taking the time to tell us about your experience at Melia Vinpearl Cam Ranh Beach Resort. We are so happy to know how much you enjoyed your stay experience.We are always pleased to receive praise. It is truly rewarding when a guest recognizes our staff’s efforts. Your comments will be shared with our entire staff, as reinforcement to continue their efforts.We hope to welcome you back to Melia Vinpearl Cam Ranh Beach Resort in the near future.Warm regards,

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nguyen Trat Luan - General Manager on 6 Feb 2020
Dear Ms/Mr. Brenda, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
STAID IN A 3 BEDROOM/3 BATH VILLA WITH POOL ON THE BEACH. WE WERE VERY IMPRESSED WITH THE QUALITY AND CONSTRUCTION. FOOD WAS ALL INCLUSIVE AND ALWAYS ABLE TO EAT WELL. DRINKS WERE NOT INCLUDED.
Stayed 7 nights in Dec 2019
Response from Nguyen Trat Luan - General Manager on 31 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
It was my second visit, but it wasn't the same as before. The room was not properly cleaned and there were many ants in the bathroom.
Stayed 3 nights in Dec 2019
Response from Nguyen Trat Luan - General Manager on 18 Dec 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We feel sorry about your experience. Your comments were highly appreciated since it will help to improve our service and facilities. I have addressed your comment with all related department for improving. Sincerely,

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Nguyen Trat Luan - General Manager on 4 Oct 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden view and staff's kindness was excellent. It was dream house that is to live on.
Stayed 2 nights in Sep 2019
Response from Nguyen Trat Luan - General Manager on 25 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Quintin

Travelled with family
Disliked: Property conditions & facilities
T wast your money
Everything is overpriced in the hotel. Plus I had to wait so long for room service. The food is not even good overpriced. Everything is in korean. The worst
Stayed 2 nights in Sep 2019
Response from Nguyen Trat Luan - General Manager on 17 Sept 2019
Dear Valued Guest, Thank you for spending time to writing your feedback. We appreciate your comments regarding your stay at Vinpearl Resort& Spa Long Beach Nha Trang. We regret that your experience did not fully meet your expectation. Your comments helps us to improve our products and services. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyting was great for my family. Clean, Great service, Environment...
Stayed 2 nights in Aug 2019
Response from Nguyen Trat Luan - General Manager on 9 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Nguyen Trat Luan - General Manager on 9 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent and comfortable villa. Staff are nice and helpful.
Stayed 2 nights in Aug 2019
Response from Nguyen Trat Luan - General Manager on 5 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one main pool but it was very close to the beach. The staffs were kind, but without smile.
Stayed 2 nights in Aug 2019
Response from Tran Van Hung- General Manager on 30 Aug 2019
Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments were highly appreciated since it will help to improve our service and facilities. Sincerely,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful beach front property! The spacious and luxurious villas were more than we expected. And the private villa pool was a nice option in addition to the usual main pool and beach. If you’re looking to plop yourself in one resort for a few days, this resort is great. The beach is so nice that several other resorts are going up next door. Two things that could be better. One is food quality and options. It wasn’t bad but the food is passable. The only options were the main restaurant and room service. The second thing is location. While it’s only 15 mins from the airport, it’s about 25 min to town where there are better food options but also a lot more moped traffic and the accompanying chaos. But the overall property and villas are so nice, we’d gladly recommend the Vin Pearl on Long Beach.
Stayed 6 nights in Jul 2019
Response from Tran Hung - General Manager on 5 Aug 2019
Dear Valued Guest, Thank you so much for choosing to stay at Vinpearl Resort and Spa Long Beach Nha Trang for your vacation. Your comments were highly appreciated since it will help to improve our service and facilities. I have addressed your comment with all related department for improving. Shall the travel bring you back to Vietnam, we would love to welcome you back for next stays in the near future. Again, thank you so much for your opinions. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
We all really had a great stay in Vinpearl long beach for 3 nights! It is suitable for big family holiday, we stayed in villa with 4 bedroom, everything is wonderful. We enjoy to taste with difference kinda Vietnamese, western, chinese styles breakfast everyday. And love to join the free yoga class in the morning. The best thing to do is swimming in the hotel beach in the morning. All staffs are kind and helpful. We also join the vietnamese cooking class for a great fun! Awesome!
Stayed 3 nights in Jul 2019
Response from Tran Hung - General Manage on 21 Jul 2019
Dear valued guest, We thank you for your great review and your compliments for Vinpearl Resort and Spa Long Beach Nha Trang. We appreciate your recognition for our great service in relaxing environment that made you feel comfortable and enjoyable. And most importantly, It is great that our staff have already showed to our customer our five star service. Definitely, we will send your complimentary to those for his deep-heart service. Should your travel bring you back to Vietnam, we wish to have another opportunity to welcome you back with us. Best regards,

10/10 Excellent

JI YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019
Response from Nguyen Trat Luan - General Manager on 5 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

dcjohn3

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Beautiful resort and gorgeous rooms with very subpar service and amenities.
Stayed 1 night in Apr 2019
Response from Nguyen Trat Luan - General Manager on 26 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Villas were really beautiful, but pretty bare in regards to decor. The private pool was great! Language was definitely a challenge... we didn’t know Vietnamese and they knew just enough English to get by. This place was still a work in process... some of the restaurants weren’t open yet and the main restaurant was too bright and had a cafeteria feel. We found an incredible restaurant down the road at another resort though. Glad for that! We only stayed 2 nights, which was fine but probably would try something else if we ever came back.
Stayed 2 nights in Apr 2019
Response from Nguyen Trat Luan - General Manage on 27 Dec 2019
Dear Sr/ Madam, Thank you so much for choosing to stay at Vinpearl Resort and Spa Long Beach Nha Trang for your vacation. Your comments were highly appreciated since it will help to improve our service. We would love to welcome you back for next stays in the near future. Sincerely,

8/10 Good

Lee, Melbourne, Australia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the villa feel of this place. But it was run as a typical hotel room. The buffet breakfast was awesome. Pho and bun coun everyday! Staff and facilities were great. The tuktuk service was pretty good. It’s 24hrs and very handy. The room service menu wasn’t great. Not a lot of choices. There were some other things that weren’t great about this place. Eg. We stayed in a 4bd villa designed to fit up 16 people. There were 11 of us and there wasn’t enough towels, and they don’t understand the concept of “bath mats”. When we arrived there was no cutlery, plates or cups. They also didn’t provide sponges and dish washing liquid, why have a kitchen?! And personally, I can’t leave dirty dishes laying around. And my biggest peeve was that there was no laundry so we could do our washing. I think it makes sense for a villa to have a washing machine! Each villa has its own pool and then there’s the gorgeous main pool and beach. It’s hot and sticky and we can’t just simply chuck our clothes into a washing machine. We were there for a week with small children. We were in the pool every day. It would have been so much more convenient if we could wash our clothes when we needed to! The Vinpearl laundry service is ridiculously expensive. We were lucky that a few of us can speak Vietnamese and was able to find a very inexpensive laundry service in Cam Ranh. Here’s my tip to fellow travelers, make friends with the taxi driver! Lastly, would we return here?? Yes. Despite the negatives, Y E S!
Stayed 7 nights in Apr 2019
Response from Nguyen Trat Luan - General Manager on 27 Dec 2019
Dear valued guest, Thank you so much for choosing to stay at Vinpearl Resort and Spa Long Beach Nha Trang for your vacation, and regret that your experience did not fully meet your expectations. Once again, thank you for sharing your comments with us. Your comments were highly appreciated since it will help to improve our service and facilities. Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Tran Hung on 9 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not for family with babies
We booked 3bed rooms villa for 5 nights in Vinpearl. We have 2 babies with us. It looks perfect for few minutes then we figured out there were no kitchen equip to use. No microwave, no plate, no detergent to wash and stove is not connected. When i asked for microwave they refused to provide but said they will come an get the food and heated up for us. Our babies are less than 2yrs old they don't have much patient. But anyway we asked reception to hear food for babies and bring some plates for them as well TWICE!! We didn't see any one come to us to help that night and I had to bring the plates after the day from restaurant by myself. And because the resort was big we have to use 'tok tok? (I'm not sure correct name of it)' often but it took more than 20 mins to come with prompt and some of bell men looked us like we have them too much trouble. Housekeeping was done well most of time but they forgot to empty some bins. Last, the location was to far away from the city, it took more than 20mins with car which was expansive. The resort have free shuttle bus but it only work 5 times a day and you have to book at least one day before. We couldn't manage to took the bus because our babies condition were fluctuated. In general, our experience with Vinpearl was way too much expensive for the service!
Stayed 5 nights in Feb 2019
Response from Nguyen Trat Luan - General Manager on 5 Jan 2020
Dear Sr/ Madam, Thank you so much for choosing to stay at Vinpearl Resort and Spa Long Beach Nha Trang for your vacation. We are sorry for your uncomfortable experience. I have addressed your comment with all related departments for improving. We would love to welcome you back for next stays in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shettle bus time and pick-up zone confused..Let's know exactly one..
Stayed 5 nights in Feb 2019
Response from Tran Hung on 9 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax and enjoy with family. Good facilities and clean pools.
Stayed 3 nights in Jan 2019
Response from Nguyen Trat Luan - General Manager on 5 Jan 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel/resort but staff do not speak English not even at reception. Lack of a-la-cart restaurants. No grocery store Could not use cooking facilities in the villa's
Stayed 5 nights in Dec 2018
Response from Nguyen Trat Luan - General Manager on 27 Dec 2019
Dear valued guest, We appreciate your comments regarding your stay at Vinpearl Resort & Spa Long Beach Nha Trang, and regret that your experience did not fully meet your expectations. Once again, thank you for sharing your comments with us. The issue you encountered has been immediately shared with management, and we are addressing this in our re-training program to provide you a better experience. Best Regards

8/10 Good

CW, Frankfurt

Liked: Staff & service, property conditions & facilities
Large villas and very comfortable. Excellent beds! On a very large and nice beach. Landscape perfectly maintained
Stayed 2 nights in Dec 2018
Response from Nguyen Trat Luan - General Manager on 27 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Nguyen Trat Luan - General Manager on 27 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

SUNHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족들과 머물기 좋아요
Stayed 2 nights in Oct 2018
Response from Nguyen Trat Luan - General Manager on 1 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Anthony, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time at the hotel but the shuttle bus was not frequent enough into the city.
Stayed 3 nights in Oct 2018
Response from Van Hung- General Manager on 4 Nov 2018
Dear Mr Anthony We would like to say thank you for your valuable comments when you stayed with us at Vinpearl Resort & Spa Long beach Nha Trang. It is nice to know you had holiday to remember. We are considering to increase the daily bus so that customers can have more choices as your comments . We look forward to welcoming you again in the near future.

10/10 Excellent

Rimma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2018
Response from Cong Dung- General Manger on 23 Oct 2018
Dear valued guest, Thank you so much for choosing Vinpearl Resort & Spa Long Beach Nha Trang for your vacation. We are very pleased and happy to know that you were satisfied to stay with us. We all look forward to welcoming you and your family back in your next visit to Nha Trang.

8/10 Good

Stan, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Cong Dung- General Manager on 23 Oct 2018
Dear Guest, Thank you so much for choosing to stay with us for your vacation.! We are glad that you enjoyed your stay and look forward to your next visit soon Sincerely,

10/10 Excellent

Nicole, Hong Kong [China]

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Nice beef noodle in breakfast buffet. Although A la Carter dinner is not hot enough and their rice was undercooked, the supervisor replaced it at once when he knows it and offered us some dessert.
Stayed 1 night in Sep 2018
Response from Hoang Pham - General Manager on 4 Oct 2018
Dear valued guest, We appreciate your comments regarding your stay at Vinpearl Resort & Spa Long Beach Nha Trang. We thank you for identifying the improvement in the food quality and we have worked with our Chef to address this issue. We look forward to welcoming you again soon.

8/10 Good

Quintin

Wasted of time
The worst part is that when you decided to take the free shuttle Nha Trang city keep in mind if they stay they pick you up at certain time don’t expected. The drive the was less then 30 mins but the drive back to the hotel is about 3 hours because they have to do a lot of stops. To pick up theirs workers.
Stayed 2 nights in Aug 2018
Response from Hoang Pham - General Manager on 6 Sept 2018
Dear Mr Quintin, Thank you so much for choosing to stay at Vinpearl Resort and Spa Long Beach Nha Trang for your vacation. I'm do apology that did not bring you good experience as you expected. Our shuttle bus from Nha Trang City to Resort take around 80 minutes because we have 2 bus stations to pick up guests and some staffs. We would love to have chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Hoang Pham - General Manager on 21 Aug 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Ngoc, Ho Chi Minh, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are extremely friendly and well trained, especially Trung Nguyen who is very nice and well take care our family. Our family like him very much. There were some unwanted experience happened during our stay but it was not their fault , just an incident and bad luck that caused power shut down. However, I appreciate for their sincere effort to support and fix the situation. It was really lovely to arrange us shuttle bus for see-off out of their appointed time for daily shuttle bus, just for our family. Only one thing we wish that they could improve is their à la carte menu, it was quite pricing compared to the quality and there weren't any restaurants nearby, it takes almost 30km to go to the city so it's narrow options. Besides that one little point, we enjoyed it all and definitely will be back there again soon.
Stayed 3 nights in May 2018
Response from Hoang Pham - General Manager on 8 Jun 2018
Dear valued guest, Thank you so much for choosing to stay at Vinpearl Resort & Spa Long Beach Nha Trang for your vacation. We are truly thankful for your review about the hotel on Expedia. We are really pleased that you had a great time at our hotel. Your feedback was highly appreciated and shared with all of our team. I deeply regret to hear that the a la cart menu did not meet your expectation. Your comment was well-noted and we will find a good solution to make it better. We would love to welcome you back to Vinpearl Resort & Spa Long Beach Nha Trang for another stays in the near future.