Caerleon Castle

We booked a hotel rather than a just an apartment or room as we were expecting a serviced hotel as a treat and paid accordingly. There is no reception, no bar and no catering other than at the neighbouring property, just a 4 digit number supposedly to open the front door and room, it didn’t allow access to the room, which caused some anxiety. Fortunately someone answered the out of hours emergency number and was able to give us another pass code. The room was not serviced, nor were the tea/ coffee replaced. There are notices and instructions setting out some of the limitations at the premises but only after the booking is confirmed. We didn’t have any significant issues with the room or premises which would have been fine given the historic nature of the property. I don’t wish to arrange a long weekend away adding to life’s regular hassle. Needless to say we won’t be returning.

No fan or ar conditioner in the room during this heat? Unbelievable! Worst night !