Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Queensland

Rustic hotel across from the beach

Posted 25-Feb-2016
Pros: Great location
Cons: Room quality, wifi
Location: Beach, restaraunts, bars
Paid for a remodelled king room, upon arrival we were told that it was over booked and that they have another room they could put us in. It was in the back of the hotel facing the alley, the room was clean but straight out of the 70's. Wifi had no signal. There is also construction directly across the alley that starts up at 7 am. It was not what I paid for. I was offered no sort of reimbursement for taking a lesser value room. Great location, friendly staff, I won't stay there again.
Comment from Hotel Management
11-Apr-2016 by Simone, Hotel Management
Thank you kindly for taking the time to share your feedback after your recent stay with us. Please accept my sincerest apologies that your experience was not to the standard you would have liked to receive, nor one we aim to deliver. Assisting our guests during their stay is of great importance to us and trust the staff member you approached was happy to help. We will certainly take your comments on board and discuss with the team. I do hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.
4 out of 5
by A verified traveller from PA

A Nice Surprise

Posted 07-Jan-2016
We had a difficult time finding a booking over the holiday and the Bay Motel was really our only option. It wouldn't have been our first choice, but we were pleasantly surprised with how nice our stay ended up being. The management was very helpful and friendly (went out of their way to help us out a number of times). The location was perfect for our young adult children (right across from the beach and within walking distance from everything in town.) The 2 bedroom suite with kitchenette was spacious enough for the 5 of us and the little kitchenette allowed us to have some meals in the room. Very nice. My only negative comment would be how loud the town is at night. If you want peace and quiet I would recommend staying away from town, if you can. If you want convenience to everything, then the Bay Motel would be a good bet.
Comment from Hotel Management
11-Apr-2016 by Simone, Hotel Management
I appreciate you taking time to leave such fantastic feedback on your recent stay at the Bay Motel. We’re absolutely thrilled that you had such a wonderful stay and that you were able to enjoy the facilities and special location our motel has to offer. Thank you for your support and we look forward to welcoming you back in the near future.
4 out of 5
by A verified traveller

Posted 28-Nov-2015 on Wotif
The motel has a great location and was comfortable. I felt that staff and information materials in the room could be a little more welcoming and less domineering about all the rules. I think the words "no exceptions" were written about 20 times in their information book which made it feel a little like school camp instead of hotel I'm paying to stay in as an adult. Air conditioning in our room could also use a service - would hate to have to deal with that in the middle of summer. But overall the experience was positive and the price was pretty reasonable compared to what else was available.
Comment from Hotel Management
11-Apr-2016 by Simone, Hotel Management
Thank you for your insights into the recent stay you had at the Bay Motel. Your constructive comments are appreciated and well taken. Your booking was around the period of "Schoolies Week" so we do explain our rules in more detail around this time. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. Thank you again for your valuable feedback as it is the only way we can improve the quality of our product and service.
4 out of 5
by Cheryl from Ettalong Beach

Posted 22-Nov-2015 on Hotels
The position of the motel is perfect. Within walking distance of shops, restaurants, hotels and across the road to the beach. The rooms are in excellent condition and extremely clean.
Comment from Hotel Management
12-Apr-2016
Thank you for your lovely review of your recent stay at the Bay Motel. It is wonderful to know that we met your expectations across many levels. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to your return in the near future.
5 out of 5
by Debbie from Holsworthy

Posted 21-Nov-2015 on Hotels
Newly furnished room across the road from the beach and within walking distance of shops and Beach Hotel - very clean. Building may look a bit old outside but lovely inside
Comment from Hotel Management
11-Apr-2016
Thank you for such a lovely review. It is always a pleasure to read such positive feedback from our guest. I know the team will be delighted to read it. Thank you for your support and we look forward to welcoming you back in the near future.
5 out of 5
by Bridget from Brisbane

Excellent choice

Posted 07-Nov-2015 on Hotels
Although the Bay Motel looks old from the street, the rooms have been very nicely modernized and are fresh and clean. The location was excellent right across from the beach and less than a block to cafes, restaurants and shops. Definitely recommend.
Comment from Hotel Management
11-Apr-2016
Thank you for your lovely review of your recent stay at the Bay Motel. It is wonderful to know that we met your expectations across many levels. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to your return in the near future.
1 out of 5
by A verified traveller

Awful Motel, hostile, rude staff

Posted 07-Nov-2015 on Lastminute
Pros: Nothing
Cons: Get rid of the staff
Location: Love Byron Bay
When we arrived there was noone at the counter, when the lady finally turned up she was obviously angry about something and was very rude and aggresive towards us. If we hadn't of paid in advance we would have left immediately. Inside the room there was big signs everywhere saying do this or you will be charged extra, do that or you will be charged extra. You would have to be nuts to stay at this place if it was more than $50 a night. I wouldn't stay there again if it was for free.
Comment from Hotel Management
13-Apr-2016 by Simone, Hotel Management
Thank you for taking the time to write your review. Please allow me to express my disappointment with the attitude you received from the staff. Since this review we have appointed new Managers named Meredith & Kevin who are an absolute delight. Meredith would love to welcome you back to allow us the opportunity to regain your confidence. Kind Regards Simone Public Relations Manager
3 out of 5
by A verified traveller

Great location but terrible front desk staff.

Posted 04-Nov-2015
Pros: Close to the beach; it's literally across the street.
Cons: A later checkout time than 10am, but it's like that all over Australia. We are used to 11am here in Canada. A new front desk person is needed.
Location: Beach, surfing, snorkelling, shopping, etc. It's all close and accessible by foot.
Stayed just one night as Byron Bay was a stopover on our road trip. Front desk person was rude and unpleasant upon check in and check out. Not too sure how many times she has been burned by awful guests at the motel but perhaps it's time for a job change for that one. Anyway, the room looked like it had been updated recently and it was fine for the short time we were there. The hotel location was close to the beach, restaurants, etc.
Comment from Hotel Management
13-Apr-2016 by Simone, Hotel Management
Thank you for taking the time to write your review. Please allow me to express my disappointment with the attitude you received from the staff. It is certainly not the standard we encourage our staff to promote and I can assure you that at the Bay Motel, our guest and their comfort is of utmost priority. There is certainly no excuse for some of the concerns you listed. Since this review we have appointed new Managers named Meredith & Kevin who are an absolute delight. Meredith would love to welcome you back to allow us the opportunity to regain your confidence. Kind Regards Simone Public Relations Manager
2 out of 5
by A verified traveller

Too close to hotel

Posted 03-Nov-2015 on Wotif
the rooms are too close to hotel which meant we were unable to sleep until early hours of the morning. Car parking was poor. No sink to fill kettle or wash anything up, had to be done in hand basin in bathroom. I found this disgusting.
4 out of 5
by Åge from Norge

Flott plassering

Posted 02-Nov-2015 on Hotels
Glimrande lokalisering og mykje for pengane. Om du er ute etter hotellservice bør du velge noko anna. Men om du vil ha eit enkelt og romsleg rom med eit enkelt kjøkken, med plassering nesten direkte på Stranda i Byron Bay, så er dette eit veldig godt og rimeleg alternativ.