Rustic hotel across from the beach
Paid for a remodelled king room, upon arrival we were told that it was over booked and that they have another room they could put us in. It was in the back of the hotel facing the alley, the room was clean but straight out of the 70's. Wifi had no signal. There is also construction directly across the alley that starts up at 7 am. It was not what I paid for. I was offered no sort of reimbursement for taking a lesser value room. Great location, friendly staff, I won't stay there again.
Comment from Hotel Management
11-Apr-2016 by Simone, Hotel Management
Thank you kindly for taking the time to share your feedback after your recent stay with us. Please accept my sincerest apologies that your experience was not to the standard you would have liked to receive, nor one we aim to deliver. Assisting our guests during their stay is of great importance to us and trust the staff member you approached was happy to help. We will certainly take your comments on board and discuss with the team. I do hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.