Hotel La Serrania

Property class: 3

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Consider a stay at Hotel La Serrania and take advantage of a free breakfast buffet, a terrace and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Timara, features international cuisine. In addition to a bar and a 24-hour business centre, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

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Showing 2 of 2 rooms

View all photos for Double Room

Room

Double Room

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

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Room

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet
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About the area

Bucaramanga is home to Hotel La Serrania. Corfescu Theater and Bucaramanga Modern Art Museum are cultural highlights, and some of the area's attractions include Centro Cultural del Oriente Colombiano and Custodio Garcia Rovira Cultural House. Visit our Bucaramanga travel guide
Map
Calle 33 No 30-26, Bucaramanga, Santander, 680002

What's nearby

  • Parque Mejoras Públicas
    3 min walk - 0.2 miles
  • Parque de los Niños
    5 min walk - 0.3 miles
  • Canaveral Mall
    8 min walk - 0.5 miles
  • San Pio Park
    11 min walk - 0.6 miles
  • Cabecera Shopping Mall
    18 min walk - 1.0 mile

Getting around

  • Bucaramanga (BGA-Palonegro Intl.)
    45 min drive

Restaurants

  • La Cocina De La Abuela
    4 min walk
  • Santalocura Rock Bar
    3 min walk
  • La Tiendita
    1 min walk
  • Estrella China
    1 min walk
  • American Burger
    3 min walk

About this property

Hotel La Serrania

  • Property highlights
  • Take advantage of a free breakfast buffet, a terrace and dry cleaning/laundry services at Hotel La Serrania. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant, Timara, features international cuisine. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self-parking
    • Babysitting (surcharge), multilingual staff and luggage storage
    • A 24-hour front desk, smoke-free property and meeting rooms
  • Room features
  • All guest rooms at Hotel La Serrania feature comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with rainfall showers and free toiletries
    • TVs with cable channels
    • Fridges, daily housekeeping and desks

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Frequently asked questions

Does Hotel La Serrania have a pool?

Yes, this property has an outdoor pool.

Is Hotel La Serrania pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel La Serrania?

Self-parking is free at this property.

What time is check-in at Hotel La Serrania?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel La Serrania?

Checkout is at 1:00 PM. Late checkout is available for COP 60000 (subject to availability).

Where is Hotel La Serrania located?

Situated in Bucaramanga, this hotel is within a 10-minute walk of Parque Mejoras Públicas, Parque de los Niños and Corfescu Theater. Megamall Shopping Center and Bucaramanga Modern Art Museum are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel La Serrania Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 149 out of 267 reviews
Rating 8 - Good. 91 out of 267 reviews
Rating 6 - Okay. 20 out of 267 reviews
Rating 4 - Poor. 4 out of 267 reviews
Rating 2 - Terrible. 3 out of 267 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people very friendly they really care about the visitors
Stayed 14 nights in Jan 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Need to improve breakfast. No good location, very noise street. Very kind staff.
Stayed 9 nights in Oct 2022
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like the customer service
Verified review

6/10 Okay

Disliked: Cleanliness
I stayed in for 3 days and my room was never cleaned. At the breakfast buffet the attendant serves food on your plate rather than letting you pick your portion. I asked for water and never came - the water in the room's refrigerator was frozen and could not be consumed. The Floor in my room had lots of dust and made my feet muddy when I got out of the shower.
Stayed 3 nights in Dec 2022
Verified review

6/10 Okay

Disliked: Staff & service, amenities
na
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Estancia de 1 semana

El personal muy amigable y atentos, La cocina es estupenda y muy buenos precios, La terraza le hace muchisima falta tenerla mejor presentable y asi poderla disfrutar,
Stayed 6 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Súper!

Muy bonitas instalaciones, cómodo y amplio. Cerca de zonas comerciales y varios restaurantes. ¡Bucaramanga es una nota!
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio.

Todo fue excelente.!
Stayed 7 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked with me on a very early check-in. Staff super helpful.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 7 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia es un hotel muy completo y confortable, las personas atienden de manera muy amable
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me siento como en casa

La atencion en este hotel es muy buena, empezando cuando uno llega el personal es muy amable, por otra parte las habitaciones son confortables y super limpias, los espacios en general del hotel son bonitos, la comida que brindad es deliciosa(en mi caso, tenia desayuno incluido) y sobre todo las recomendaciones que dan son muy buenas. He estado en este hotel dos veces y lo haría nuevamente.
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena la atencion y la disposicion para hacer mas comoda la estadia
Stayed 4 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado y servicio acorde con la tarifa, un poco pequeño el baño, pero para viaje de negocios está bien
Stayed 2 nights in Nov 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Desastroso

Muy regular todo, el desayuno desastroso y la culpa según el hotel por culpaee la pandemia. El botones señor Libardo groserísimo, pasado, confiansudo. Para no volver jamás.
Stayed 3 nights in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estadía, el servicio excelente muy cómodas las habitaciones el unico inconveniente fue el wifi no funciona ninguna de las 3 redes.
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen desayuno
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper amables y las instalaciones fueron lo mejor
Stayed 1 night in Mar 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Well worth a miss

this hotel is overrated!! AC didnt work so I got a noise fan instead. the hotel is located on a busy street and you can hear cars and people all night long. check in was quick but check out very slow as they had to send someone to verify manually if you had something from the fridge. there are better hotels in town for the same price!
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel!!

The service and room was excellent. I highly recommend this hotel to anyone who is visiting Bucaramanga.
Stayed 4 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Muy Molesta cuenta no muy clara

La únicas quejas que tengo sobre el hotel es que se hizo un pago de 983.000 y sólo abonaron a la liquidación final de la cuenta 782.000; no saben con claridad cual es la negociación que tienen entre hoteles.com y serranía. Me siento estafada. La bulla de las discotecas vecinas no permiten el descanso
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Liked: Staff & service
The hotel was ok. Nothing special. But the room hasnt coffe maker and the bathdroom door broke. The hotel is very noisy. The breakfast is buffet but simple.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Correct but noisy at night

Correct hotel but noisy at night (hotel is close to a street full of nightclubs
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort

Hay que remodelar

Ya está un poco viejo por el precio
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable Buena Ubicación

Muy buen Todo el personal muy amable y presto a servir Mejoraría la intensidad del WiFi porque en la habitación donde estuve la señal era muy intermitente
Stayed 2 nights in Oct 2019