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"Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed."

"Enjoyable stay"

"The hotel room was lovely and clean and staff where lovely to but the hotel it’s self is a bit run down "

"Ballathie is in a lovely setting. We awoke to a beautiful, sunny spring morning and had a stroll round the gardens before heading off home after breakfast. The day before, we'd had a delicious meal in the dining room. Room was good, bar was cosy, all in all a very nice place. "

"The steam room is nice. My check-in included choosing breakfast at 7:30am or 9:30am. I arrived on the moment for 9:30. Food in steam tray was either gone or had been there too long. I was made to feel I was the inconvenience. Dining rm thinks meal is between half 7 & half 9. Desk needs to be accurate b/cI would have preferred an 8:30 arrival for some berries!"

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"Lovely views, easy parking on site. Room spacious and very nice. "

"It’s very handy for the train station."

"I was in room 16 and the noise from the upper room was unbelievable for a hotel and it was only them walking around the floor was very loud lucky Im nit sure if you are aware of it , but it didn’t spoil my stay "