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"Fabulous place in a beautiful setting. Staff were very welcoming, helpful and attentive. Our room was spacious, clean and comfortable with excellent storage and a lovely en-suite shower room. We were fortunate that the weather was good enough that the walk from the room (a Woodland lodge) to the hotel for meals was pleasant but an umbrella as provided jut in case! We enjoyed using the pool and thermal suite which was never busy. The food was excellent and there was lots of choice at breakfast."

"Requested earlier check in and staff were able to accommodate and good service. No air conditioning in the room as broken, but there was a little electric heater that did the job. Bathroom very clean, Loved the bath tub and very powerful shower. The room was generally clean, but could really do with a deep clean to remove dust. Had to clean along headboard myself as very dusty. Overall was lovely & would stay again. "

"The breakfast has a good selection. The main areas of the hotel are nice but the rooms are very tired and need a refurb. It was disappointing not being able to get any food at 8.45pm. The staff are very friendly and welcoming. "

"Room full of dust. Toilet dirty. Complained re this. When we went back to the room toilet still dirty. Went to the reception and got cleaning products an cleaned it ourselves. "

"Good buffet breakfast with plenty of options"

"Staff and restaurant were great, staff could not have been any better. The property is in need of modernisation."

"A busy lively hotel. We stayed for the etape Caledonia cycle. The hotel was very proactive and offered a takeaway breakfast and bicycle storage. Although the hotel had live music and a good atmosphere, our room was quiet and peaceful despite being directly above the bar. We had dinner in the bar and the venison burgers were delicious.The staff were very competent and friendly. Will definitely return to McKays!"

"New parking charge of £10 per day. Ants in bedroom, pool locker jammed and had to wait 25 mins to get clothes etc and asked for a towel to be told to use the hairdryer to warm myself. No plug in wash hand basin. Feel that hotel has been let to run down lately. Food expensive !!! "

"Very pleasant"