I was struggling to find the location, when I called the remote lady she transferred me to the hotel directly twice and when I was transferred the hotel hung up both times. When I arrived the two men did not seem to be having a great time, when I asked questions about the shuttle and the Christmas Eve dinner I received very dry responses. One of the guys even said “that is limited.” I don’t know if this this because I walked in speaking Spanish with my parents or what caused the discomfort. Once I got to my room, multiple surfaces were dusty and in poor condition. The restroom was dirty, the bathtub was not cleaned, the towel holder was dusty and the sink was dirty. The humidifier did not work. The cold would come in through the bottom of the door. This stay was a dream of mine and for the cost I am very disappointed.