Brantwood

Problem checking in needs attention. No contact or keycode sent. Had to telephone and luckily the woman who answered sorted the issue. It did mean we were later checking in though. It was suggested that the problems were the fault if Hotels. Com If this is the case amd problems have arised for other guests, it be helpful to trt amd solve the problem do guests ger the messages they need to re check-in Having said this, i have stayed previously without an issue and find it good value for mo ey in a different location, close to the Baltic area and other attractions.

The communication on checking in was an absolute nightmare. It took us over 2 hrs to eventually speak to someone after calling, emailing and txting the no. Provided. Having my 2 small children with me and finally getting into our room at 10.30pm was very stressful.

Appartment was clean, management were fantastic allowing early access to drop bags and made the whole thing easy and stress free. Venue is fantastic, as described. Clean, good space, comfy beds and brilliant shower Central location has pro and cons.. because it’s central the noise can be loud but earplugs fixed that problem. We were over for the football and will definitely stay again.