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I liked that most of the condo style rooms where close to the activity center. Although older, the facilities are well maintained. The convenience of parking and getting in and out quickly was great! The issues that we noticed was the master mattress needed to be replaced because half of it as uneven and felt like you would roll off the bed. The WIFI was terrible and only allowed for 2 devices and was not free to get more out of it. Also, the indoor pool hot tube was out of service for repair, could not use it, but it looked like it was fine.
Very great staff as well as amazing rooms for the whole family!!!
Kyle
Stayed 1 night in Mar 2024
2/10 Terrible
Angela
Travelled with family
22 Mar 2024
Liked: Amenities
Disliked: Staff & service
We didn’t get to check into our room until 6PM when check in time was at 4PM! The manager offered no apologies, just rudely stated we are short handed and there is nothing we can do! We stood at counter and listened/watched front desk person move someone to another room but stated they couldn’t and wouldn’t move people! The manager was suppose to contact us the next day but never did! We have stayed here previously and everything was great! This time front desk staff was just rude!
Angela
Stayed 2 nights in Mar 2024
6/10 Okay
Alana
Travelled with family
22 Mar 2024
Liked: Amenities
Disliked: Staff & service
Check in was horrendous. There were a line of people trying to check in at 4 (When check in time starts) and we were all told our rooms were not ready. So we waited, and waited… finally at 5pm we were told our rooms were ready. We went to the rooms and the maintenance man said the lock wasn’t working and we would need new rooms. Had to go back to the front desk and waited another 40 min to get put into other rooms. They had attitudes like it was our fault, no compensation for both the awful attitudes or for the inconvenience. The rooms themselves were alright for the price.. but be aware about the staff and the fact you shouldn’t get there on time because they aren’t ready.
Alana
Stayed 2 nights in Mar 2024
Response from Cici on 22 Mar 2024
We would like to express our apologies that you had a negative experience at our Resort. We hope that your next stay at The Suites at Fall Creek will be a memorable experience and look forward to welcoming you back again soon.
My son and I stayed here. For us, dining options were nearby, as well as golf options.
Tom
Stayed 3 nights in Mar 2024
Response from Cici on 22 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
Great property! Only complaint is the refrigerator door wouldn’t stay closed so we had to set the trash can in front of it. Condo was clean, staff was very helpful and nice.
Nichole
Stayed 2 nights in Mar 2024
Response from Cici on 18 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
It was quiet. The condo was clean. Fairly close to good restaurants and shows.
William
Stayed 1 night in Mar 2024
Response from Cici on 17 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
The staff was so nice and friendly, they even let you know of places and things to do while your there. Our room was clean and had everything we needed, the pool was clean and nice. We loved the fact you could go "rent" out things to do there for free and had a activity room the playground and golf was also fun to do
Courtney
Stayed 1 night in Mar 2024
Response from Cici on 11 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
Such a good stay! While it could use some updating, he was clean and comfy! Will stay again
Annette
Stayed 2 nights in Mar 2024
Response from Cici on 11 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
We would like to express our apologies that you had a negative experience at our Resort. We hope that your next stay at The Suites at Fall Creek will be a memorable experience and look forward to welcoming you back again soon.
Very large property that is spread out, you will need to drive to take advantage of any amenities. Staff very nice and accommodating, they followed up multiple times during during my week long stay to make certain everything was good. Room clean and well appointed with plates, cutlery and cooking pots/pans. Only item that detracted is that noise and cooking smells from guests in the room next door came right through the adjoining door. I would stay there again.
FY
Stayed 5 nights in Feb 2024
Response from Cici on 5 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
8/10 Good
Cloee
Travelled with family, Travelled with family and small children, Travelled with partner
When we got to the hotel our neighbors were very loud, but thankfully they transferred our room for us! Security was very friendly, and so were the staff. We felt safe, and the rest of our stay was wonderful! Rooms were clean, and had all amenities needed for cooking, and staying a while! They also have activities during the day! Highly recommend!
Cloee
Stayed 2 nights in Mar 2024
Response from Terry S. on 3 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
We really enjoyed the helpful staff. The amenities, i.e., mini-golf, billiards, fitness room, dvd movies, indoor pool, proximity to Branson shows and restaurants, condo facility, very comfortable firm mattress, etc.
Andrea
Stayed 6 nights in Feb 2024
Response from Cici on 1 Mar 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit.
The Condo was amazing.. so very nice and clean.. the Bed was very comfortable and the shower was great.. had all the amenities you needed as you would in your own home..we truly enjoyed our stay here diffidently will come back.. also the staff was over and beyond with any help we needed ❤️
Steve
Stayed 3 nights in Feb 2024
Response from Jody on 11 Feb 2024
Thank you so much! We appreciate you taking the time to rate and review your recent stay with us. We look forward to seeing you again on your next visit!
Everyone from check in clerks to the maintenance man were wonderful, very happy and very good customer service skills. We plan on coming back very soon.
Misty
Stayed 2 nights in Jan 2024
Response from Terry S. on 29 Jan 2024
Thank you so much for the excellent review and rating. We look forward to your next visit!
8/10 Good
Robert
16 Jan 2024
Robert
Stayed 1 night in Jan 2024
Response from Terry S. on 21 Jan 2024
Thank you so much for the great rating. We look forward to your next visit!
10/10 Excellent
Brenda
8 Jan 2024
Brenda
Stayed 2 nights in Dec 2023
Response from Terry S. on 29 Jan 2024
Thank you so much for the excellent rating. We look forward to your next visit!
The bathrooms were outdated, no elevator in our building and we were on 3rd floor. Dryer did not work well. Heating in unit was awful. Thermostat did not work. We found cockroaches and baby cockroaches in our unit. Shower leaked. Daughter in law broker her ankle on tour and we asked about different room for her but was told they did not have anything so we had to get her down a flight of stairs to the landing and then get her up to the 3rd floor. It was awful on her and us.however the next morning when I called front desk before 8 am, they had a unit already cleaned that she could move into with an elevator in that building. Parking for our building was awful. Very limited parking, we ended up parking in an old RV park and walking back to our room.
Beverly
Stayed 3 nights in Dec 2023
Response from Terry S. on 13 Jan 2024
We would like to express our apologies that you had a negative experience at our Resort. We hope that your next stay at The Suites at Fall Creek will be a memorable experience and look forward to welcoming you back again soon.
10/10 Excellent
matt
30 Dec 2023
Liked: Property conditions & facilities
Was great.
matt
Stayed 4 nights in Dec 2023
Response from Terry S. on 31 Dec 2023
Thank you so much for the great rating. We look forward to your next visit!
Though we stay here for only one night, our family appreciates and enjoys this wonderful place! Upon arriving here, we found it necessary to request another room due to having our 105 year old Grandfather with us and having to climb up the stairs was going to be difficult, we requested a first floor room and lo and behold the staff jumped into gear and immediately accommodated us with one! Luckily one was available and it all worked for the good! Not only is this a beautiful place, but the staff is Awesome! Merry Christmas to all!
Reuben
Stayed 1 night in Dec 2023
Response from Terry S. on 31 Dec 2023
Thank you so much for the excellent rating and review. We look forward to your next visit. Merry Christmas and Happy New Year!
10/10 Excellent
Robin
21 Dec 2023
Robin
Stayed 3 nights in Dec 2023
Response from Terry S. on 31 Dec 2023
Thank you so much for the great rating. We look forward to your next visit!
6/10 Okay
David
Travelled with family
18 Dec 2023
Liked: Staff & service, room comfort
Ok but not great
Floors very dirty
David
Stayed 1 night in Dec 2023
Response from Terry S. on 19 Dec 2023
Thank you so much for the good rating and review. Our sincere apologies that the floors were dirty. We hope that your next stay at The Suites at Fall Creek will be a memorable experience and look forward to welcoming you back again soon.
The only thing I would change about the resort would be the hot water or lack of. It seemed like 5-7 mins into my shower the water would turn ice cold without warning. Thank goodness showering was once a day. Everything else was wonderful & will definitely stay there again!
Amie
Stayed 3 nights in Dec 2023
Response from Terry S. on 19 Dec 2023
Thank you so much for the good rating and review. Our sincere apologies for the shortage of hot water in your condo. We hope that your next stay at The Suites at Fall Creek will be a memorable experience and look forward to welcoming you back again soon.
The staff were super friendly and very helpful! Initially, it looked like I had only booked 1, 2-bedroom, but one of the ladies figured out the issue. The rooms were clean, comfortable and perfect for our stay. I loved all of the activities available on the resort as well as the pool and fitness center. We had been here before as a family, and this was a work trip with a larger party.
Barbara
Stayed 1 night in Dec 2023
Response from Terry S. on 17 Dec 2023
Thank you so much for the excellent review and rating. We look forward to your next visit!
8/10 Good
Susan
9 Dec 2023
Liked: Cleanliness, room comfort
No carpeting was nice. Always seems cleaner.
When we checked in we were told there was an additional $13 daily charge for "maintenance" because it is a resort. This should have been disclosed when I booked the room. Perhaps you should add this to the total for the room. I have been a resort member and paid hefty "maintenance" fees, I don't feel like these fees should also be placed on your "guests". I also didn't appreciate trying to be talked into a 90 minute presentation to become a member while trying to get our key. We declined several times.
Susan
Stayed 3 nights in Dec 2023
Response from Terry S. on 17 Dec 2023
Thank you so much for the great rating. We look forward to your next visit!
10/10 Excellent
Michelle
9 Dec 2023
Liked: Cleanliness, staff & service, amenities
This is a beautiful property and the staff has been very accommodating.
Michelle
Stayed 1 night in Dec 2023
Response from Terry S. on 17 Dec 2023
Thank you so much for the great rating and review. We look forward to your next visit!
10/10 Excellent
David
7 Dec 2023
David
Stayed 2 nights in Dec 2023
Response from Terry S. on 31 Dec 2023
Thank you so much for the great rating. We look forward to your next visit!
Easy check in, Condo was very large, bed was comfortable.
Tammy
Stayed 3 nights in Dec 2023
Response from Terry S. on 17 Dec 2023
Thank you so much for the great rating and review. We look forward to your next visit!
10/10 Excellent
Linda
Travelled with group
3 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Girls weekend
The condos are showing their age with tears in the carpet, old furniture, old tub/shower.
Great location. Front desk staff friendly. The tour desk person was very pushy trying to get us to attend a sales presentation.
Linda
Stayed 2 nights in Nov 2023
Response from Terry S. on 17 Dec 2023
Thank you for taking the time to rate and review your recent stay. We look forward to your next visit!