Boúsoulas

I want to clarify that my negative feedback is directed solely at the hotel management—not the staff. We visited Thessaloniki in early September, when temperatures were still around 30°C, and were surprised to find the pool closed. While I understand the Expedia listing mentions the pool closes at the end of August, it also states that pool availability is subject to weather conditions. Given the heat, I believe it would have been reasonable for management to extend pool access. We stayed at other 4- and 5-star hotels in the area during our trip, and all had their pools open. It’s hard to accept that Wyndham couldn’t do the same. I don’t think my request was excessive or inconvenient—just a simple expectation for a summer-like experience in Greece. The hotel staff were kind and understanding, and even offered us a bottle of wine as a gesture—which I truly appreciated. However, I still find it hard to accept that the only 5-star hotel we stayed at in Thessaloniki had its pool closed during such high temperatures in early September. It seems like that the Wyndham has a poor Management. It was our first stay at a Wyndham hotel and i think also our last one.

Excelsior was a beautifully renovated property with a lovely welcome and excellent service.