Find luxury hotels in Bonnybridge

"Especially in the room, I love the quality of coffee. Usually you can get a horrible cup of coffee but here it was wonderful. The rooms are beautiful, rustic, modern factory appeal, and it was so nice that I already booked the hotel again for my last day on my way home"

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"I stayed here on my own after going to the theatre. I was expecting a small budget hotel, so was fine with the size of the room and no window. The first room I had was right beside the entrance on the first floor. I asked if I could be moved as I knew I would hear everyone coming and going through the night. Staff were very accommodating abs moved me to a room a floor up and furthest from the entrance. However this room wasn’t as clean as the last room. Bedding was marked and toilet wasn’t as clean as it should’ve been. Again, "

"Absolutely beautiful, clean and smelt beautiful..staff was so nice and helpful Our only complaint was the fire alarm going off while we were in bed and being outside in the cold"

"Booked this hotel for swimming pool and spa facilities. Not easy to access from main hotel."