4/10
My family and I rent cabins in big bear about 3 times a year and have been for the past 4 years, typically our experience is great, but this one was different. Management did not send any check-in information, I called and they were unaware of my booking. Some notable issues when we arrived: Outdoor barbecue broken and laying on the ground, stairway lights not working, outdoor light fixtures broken/missing, ants all throughout main living area, all 4 bar stools missing bolts and unstable, 1 of 6 dining chairs completely broken on the back resulting in our 3 year old falling back out of her chair, dirty floors with no vacuum or dust pan on premises, no dish towels or even dish washing sponge available. I reached out to property management to ask if there was a vacuum on site and he replied "no where on the listing does it say the house has a vacuum" and then I called him to let him know about the other concerns about the home and he texted me back saying "I'm at lunch give me 30 min and I can call you back" and of course, no call came back. A very defensive argument ensued. I asked to refund the following two nights, management reported he would not cancel or refund, we ended up leaving and booking another rental for the following two nights.
Scott S.
Stayed 3 nights in Apr 2025