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Reviews of Bergamo Inn 15

Bergamo Inn 15
Via XX Settembre 15, Bergamo, Provincia di Bergamo

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 65 reviews" "
Rating 8 - Good. 16 out of 65 reviews" "
Rating 6 - Okay. 5 out of 65 reviews" "
Rating 4 - Poor. 6 out of 65 reviews" "
Rating 2 - Terrible. 6 out of 65 reviews" "

8.8/10

Cleanliness

7.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacq

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2022

2/10 Terrible

STEPHEN

Travelled with family, Travelled with group
Disliked: Staff & service
After multiple attempts to comply with pre check we found no one on site to help us (or. By phone). We left and went by train to our next destination.
Stayed 1 night in Sep 2022

10/10 Excellent

Rute

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Christian

Stayed 2 nights in Jul 2022

4/10 Poor

Manola

Stayed 1 night in Jul 2022

6/10 Okay

YEKATERINA

Stayed 1 night in Jul 2022

2/10 Terrible

Craig

Stayed 1 night in Jul 2022

10/10 Excellent

Frédéric

Stayed 1 night in Jun 2022

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stunning hotel with not many rooms it feels very private. Location was perfect and the room was better than we imagined!
Stayed 3 nights in Jun 2022
Response from Bergamo inn 15 on 18 Aug 2022
Thanks a lot. Hope see you soon again in Bergamo

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All we needed for a city break.
Our 5 night stay was extremely comfortable. I don't think the hotel is designed to offer anymore than that and so it did the job perfectly well. We didn't want a hotel with too many home comforts or a pool or a spa because we wanted to get out and enjoy the area and all it had to offer. The hotel sits in a superb location for doing just that. The hotel is very clean although there was the odd dark hair around the sink on arrival and I cleaned marks around the coffee machine. Nothing worthy of a complaint. On the downside, all communication sent was in Italian which is, of course, fair enough but as we are UK based, I also think it is fair to assume that Italian is not our first language. I also had to call the hotel on our day of arrival as they were saying I had not paid up front. I had and despite them not being able to see this, they released the access code so we could sort it out the day after if needs be. There was no need as payment had registered. All in all, an enjoyable experience in a superb location. No frills but clean and comfortable. I would definitely return if I was to visit the area again for a short break.
Stayed 5 nights in Jun 2022

10/10 Excellent

didier

Stayed 1 night in Apr 2022

10/10 Excellent

Martina

Stayed 2 nights in Apr 2022

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bergamo is wonderful. This property has large, clean rooms and the service is impeccable. Great place!
Stayed 2 nights in Apr 2022

8/10 Good

Emelie

Stayed 2 nights in Mar 2022

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness, amenities
Excellent location, very clean, however, there was no bulb in one of the bedside table lamps and the other lamp was broken.
Stayed 3 nights in Mar 2022

10/10 Excellent

Stephane

Stayed 3 nights in Feb 2022

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima struttura.
Esperienza assolutamente positiva, camera curata nei particolari e arredata con gusto, posizione eccellente per visitare la città.
Stayed 2 nights in Jan 2022
Response from Bergamo inn 15 on 4 Feb 2022
Gentile cliente, desideriamo ringraziarla per averci dedicato del tempo a scriverci. Siamo lieti di sapere che il soggiorno e la struttura sono stati di suo gradimento e speriamo di poterla accogliere ancora in occasione del suo prossimo soggiorno a Bergamo. Cordiali Saluti

8/10 Good

Abdulla

Stayed 1 night in Jan 2022

8/10 Good

ANA MARIA

Stayed 1 night in Jan 2022

10/10 Excellent

donatella

Stayed 1 night in Jan 2022

10/10 Excellent

burak

Stayed 1 night in Dec 2021

10/10 Excellent

Fernando

Stayed 1 night in Nov 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

8/10 Good

luca

Stayed 2 nights in Nov 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Norbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back the place is absolutely beautifully and the best hotel/apartment i have ever stayed in i never even wanted to leave the place i recomend this place for anyone and everyone
Stayed 3 nights in Nov 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Lorna

Stayed 1 night in Nov 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Antti

Stayed 1 night in Oct 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Bergamo inn 15 on 10 Dec 2021
Dear guest, we are happy that your stay was been plesant We hope to see you again Best regards

10/10 Excellent

Monique

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

ulf

Stayed 1 night in Jul 2021
Response from Bergamo Inn15 on 7 Jul 2021
Gentile ospite , La ringraziamo del tempo dedicato a recensire la nostra struttura e ci rende felici leggere che ha avuto un piacevole soggiorno La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti.

8/10 Good

Rashad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Bergamo Inn15 on 28 Jun 2021
Thank you. We hope to welcome you again in our property for a wonderful stay as the previous one. Best regards

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Pas d'eau chaude dans la douche. Pas de chauffage dans la salle de bain !
Stayed 1 night in Dec 2023

2/10 Terrible

Elina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude customer service. I hope you Will not have any issues with The hotel., they are not interested in helping with problems, just cared If they had my payment and thats all
Stayed 1 night in Nov 2023

2/10 Terrible

Jesper

Stayed 1 night in Oct 2023

8/10 Good

JAIME, CALI

Liked: Cleanliness, staff & service, property conditions & facilities
Too many mosquitos, we dont know why
Stayed 1 night in Oct 2023

10/10 Excellent

Ida

Liked: Staff & service, property conditions & facilities, room comfort
Bästa boendet i Bergamo
Fantastiskt boende. Kan varmt rekommenderas
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
Bergamo Inn 15
The checkin process was non-existent, we had to call the number provided as we couldn’t get into the building, and we were told we can’t get in before the checkin time (3pm), despite me emailing them several times in the days prior to the arrival to mention the time we will arrive to drop our luggage. We were told just to leave the luggage in a communal room where basically anyone could have taken them… therefore was rather unsafe, but nevertheless we were already there and had no other place to leave them, so we dropped them there. Room-wise, the TV didn’t work properly (the image was blurred almost every 3 seconds, probably the Tv needs servicing/replacing) and the WiFi didn’t work (was showing ‘no internet’ constantly). We heard other people shouting over the phone to the ‘reception’ (basically there’s no reception from what we’ve seen, it’s just the number we had from the booking) to complain about other things, so probably others haven’t had the best time there either. Because of the issue with the ‘no reception’ and using a code to get in and out of the building, we had the same issue with the luggage when we left as when we arrived- we couldn’t leave it anywhere as upon checkout our code wouldn’t have worked anymore, so we had to pay extra at a luggage facility in the city to leave the bags for a few hours. Based on our overall experience, can’t say we’d use this accommodation again.
Stayed 1 night in Feb 2023

8/10 Good

CHAK HEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Mélanie

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Markus

Stayed 1 night in Sep 2022

8/10 Good

Maria

Stayed 1 night in Jul 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Ottima posizione centrale, perfetto per chi si vuole spostare a piedi
Stayed 1 night in Feb 2022

8/10 Good

Sebastiano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima posizione, vicino ai mercatini di Natale e ai negozi, a pochi minuti dalla funicolare per raggiungere Bergamo alta. Camera accogliente e pulita
Stayed 1 night in Dec 2021